Furniture Village - Thurrock Reviews 

Shop assistant Tan was very helpful. Nice, easy and quick buy that was. Offered some discount too! Recommend.

Tan was very helpful and has great customer service attitude. Would very much recommend dealing with him at Thurrock Furniture Village.

Mohammed Ali at Lakeside was a wonderful guide from when we entered the Lakeside store. He helped us select our dining furniture. We were really happy with his manner and service. Definitely recommend a visit.

The person we saw was OK but delivery was not do good one of the legs was broken on the bed not sure delivery people broke it or at the where house done it but not a good experience so until we get the leg done can't give a proper review

Muhammed at Thurrock provided outstanding service

We have been looking at furniture for several months, and had researched many product on line and in store, so had a focused idea of what we wanted. Our warm and welcoming sales consultant Suzette Williams, we were never pressured, allowed and encouraged to browse on our own, but she was there with advise when needed her knowledge of the products was excellent. We have been in other furniture shops but every visit felt most comfortable, welcomed and not ‘pounced on’ by any staff in Furniture Village. Due to the service we received we purchased a sofa and chair.

Amazing customer service providing by Tan.

Tan was so helpful throughout our whole shopping experience!

Excellent service from Mohammed Explained insurance as well so took that out at a reasonable price

Thanks Mohammed for superb service

Thurrock store have a great showroom. We walked around no hassle. Then met up with a lovely salesperson Paula. She took time to explain everything and gave us a written quotation. We went home made some final measurements then called her paid deposit. Job done. Very satisfied thank you.

Paula at Lakeside was extremely helpful and polite and took time to make sure we were happy with our purchase .The coffee was lovely

visited the store with my mother to choose a sofa and chair .
Was warmly greeted by Alex Coles who inquired our needs who advised us on various brands and was given lots of space and time to ponder ask questions .

Given refreshments as we must of been in the store for 2 hrs .

Alex had top knowledge of all the brands , design , fabrics , build , springs , extras , lead time , just impressive and confident .

We purchased what my mother liked but we had to amend the order next day with Alex due to a 3 seater being too big which was our fault ,. Alex changed the order to a 2 seater no problem at all .
Very professional service and felt in good hands .

5 stars

Alex welcomed us warmly, and Mohammed looked after us throughout our visit. Mohammed was absolutely amazing- he guided us professionally, provided excellent advice, and delivered outstanding customer service. His knowledge, professionalism, and friendly approach made the experience even better. Highly recommended.

Jon was very helpful and showed us a range of different tv units and sideboards and offered us refreshments. There was a range of great products for good prices and we were able to find what we needed.

Fantastic service by Paula Mukadaya, went above and beyond!!! Very happy customers thank you again

I bought today coffee table and dining table. Thank you for all personeel off firnuture village a special mr Tan.
he is so frindly and helpfull. 🙏🙏🌹

Incredible service from Alex, he was with us the whole time and he even got us coffee and cookies. He wasn’t pushy and didn’t try to sell us the whole store!

Excellent service Tan. I come back to you again

My experience was very seamless. We were helped by Laura and she was very very helpful and supportive throughout the process. She did not make me feel pressured into making a decision and even allowed me to go away and decide without feeling bad.
I really appreciate her help. Her customer service was top tier and thanks to her I was able to find the sofa I needed.
She is a credit to her team. Thank you.

Jon was great! He showed us lots of great options and ended up buying a really nice sofa!