Furniture Village - Thurrock Reviews 

I have been chasing my order update since 2 weeks now?? Everyone takes details but no one is resolving. I explained my situation but I think not all customers are imp for the company. I would have given 1 star but one extra star is for team in the lakeside store. They were great but not after that. No personal understanding of customers situations? With the price paid customer service should have been better.

Jon the gentleman who delt with our sale was cheerful and engaging but above all he had a wealth of information to tell us about the furniture we purchased. It was a great experience and I would not hesitate in going to Furniture Village Thurrock in the futurr

Amazing when helping me decide on what sofa would be best for me! Was amazing with being patient with me amazing person I would 100% recommend tan

TAN was amazingly helpful and professional , took the time to show options and develop a plan . Explained each step and processes completely

Jon (Nelson) provide first class service from start to finish! He was very personable and knowledgeable, helping us making an informed decision on our purchases, without pressure.

The quality of product tends to be better than other similar stores

Would highly recommend!

The best customer service , thank you Mohammad! And the best furniture !

Mohammed was very helpful and made sure I take my time to make informed decusion. Customer relatolion was excellent. Will surely ask for him again and again.

A big thanks to ‘Tan’ who helped us find our dream sofa. He was kind, considerate and patient throughout our Sofa journey. a credit to Furniture Village

Tan was exceptional! Knowledgeable, helpful and answered our many questions with ease and understanding. Thank you! Very excited about our purchase.

Amazing customer service from Mohammed Ali in Thurrock branch. Went above and beyond to meet our expectations. We placed 2 orders with him in the space of 1 month. Very happy with the service and help provided by him.

I had an awful customer service experience with Thurrock lakeside branch. I bought my dining table last year from these guys. First of all there supposed be two deliveries which they never informed me. Then I was chasing them for days to find out where my chairs were. Also delivery driver of my table broke my outside boundary wall as he parked his lorry on my driveway then denied all knowledge of it. In short, no body took responsibility for my broken wall. They asked me to prove it that it wasn’t broken before. If I had known that they going to break my wall, I would have taken pictures and made videos beforehand. What a joke. To top of it all, the manage at lakeside branch was the least helpful. I would never go there again. I had plan on buying so much stuff from there but now I would not touch them with a barge poll.

Really happy with the help we received from paula mukadaya , really helpful and informative,

Brilliant service patience and understanding

Walked into Furniture village had the chance to look around. Suzette welcomed us and gave us water. We had a good conversation, suggestions were made. We walked away with a good feeling and came back later to buy our new sofa.

Tan was very helpful - thank you

Excellent, knowledgeable staff. Patient. Caring and understanding.
Good range of products .

Mohammed served us today.
Straight forward experience from start to finish. Everything explained in full and purchase made at the end of our visit.
Would highly recommend and would come back in the future.
Thank you

The staff member who served and advised us was brilliant
His name was Alex and a really lovely young man and a credit to your company

Great customer service , Tan was super helpful and very knowledgeable.

Much appreciated

Alex Coles was very professional, friendly, and knowledgeable. Purchased my sofa with no pressure.