Furniture Village - Leeds Reviews 

Great service. Richard was great. Would definitely recommend Furniture Village

They dont hound you round the store which is good.very polite sales man very good experiance

Nice and friendly, helped with making a choice, easy ordering.

Friendly and professional. Made sure we explored all options within my budget and didn’t try to sell me more than I asked for which was so refreshing. Michael was very patient and helpful

Very Disappointing Experience – Poor Product Quality and Customer Service

I purchased an oak dining table from Furniture Village in Leeds, and unfortunately, I am extremely disappointed with both the product and the customer service I received.

The table that was delivered to me is noticeably different from what I was shown in the showroom. The table I received has visible cracks and dark marks in the wood that significantly affect its overall appearance and do not reflect the quality or appearance of the table I was shown before making my purchase.

I raised my concerns with Furniture Village, expecting them to properly investigate the issue and provide a reasonable solution. Instead, I was simply told that this is natural wood and that nothing could be done.

There was no meaningful investigation, no proper attempt to understand my concerns, and no willingness to consider a replacement or alternative solution.

I paid the full price for this product and expected it to be of an acceptable standard and reasonably consistent with what I was shown before making my purchase. Simply dismissing a customer’s concerns by saying “it’s natural wood” is not, in my opinion, an acceptable level of customer service.

For such a large and established company, I find the way my complaint was handled extremely disappointing. The lack of support and unwillingness to properly address the issue have left me very dissatisfied.

Unfortunately, based on this experience, I would be very reluctant to purchase from Furniture Village again.

Very polite explaining everything .lovly lads.

Absolutely brilliant service at point of sale, there was a great choice to suit every purse, we just can't wait for it to arrive now, thank you everyone

I emailed them via their contact form twice pre-sale as i wanted to try (and probably buy) one of the best and most expensive chairs they had on offer, asking if they had one in stock i could try, and heard NADA from them. If they cant be bothered answering you pre-sale then what will they be like post-sale?. I ended up buying a stressless chair from HSL, who are a proper company that appreciate your business. avoid these clowns

Michael was great he was patient and very helpful I’d been in to shop twice cos dint no what wanted and Michael was great

My faith is restored! Following earlier review regarding pricing/perceived discount on my purchases, FV contacted me to confirm an error had been made and have quickly put this right - appreciated the call and speed in amending invoice - the kind of service I had expected - thank you

A very helpful salesman, who made it a good experience for us. Many thanks to Richard.

No pushyness,found what we were looking for at the right price ,great service from Matthew.

Very efficient young lady who dealt with us

We were assisted by Zak who was extremely helpful, informative, without being pushy. It was the first place we had visited and he was happy for us to look at other stores on the village.
We did so, but found that Zak’s approach plus finding the perfect sofa for my needs, meant we returned and purchased an amazing sofa at an excellent price. As Zak was busy on our return, he ensured we were taken care of by Lu as he didn’t want us to have to wait as he was serving another customer. Very thoughtful.

Mike was very efficient and good to deal with

Mike was very easy to deal with not pushy and very professional.. would look for him again next time we shop in store ..thanks ..

Richard was very helpful easy and no pressure good purchase looking forward to the delivery

We came in Friday, needing a new bed. We met with Courtney who answered all our questions fully and also helped us look round a number of beds. We came back in today and asked for Courtney. We had a couple more issues that she helped us with. She was pleasant, relaxed, helpful, had extensive knowledge and most of all patient, while we made up our minds.
Delivery schedule was great, if it comes as stated.

Very helpful staff selling good quality furniture

Whole shopping experience from start to finish was impeccable. Upto date delivery information. Delivery men assembled my sofas working well as a team. Respectful kind abd friendly.