Furniture Village - Guildford Reviews 

1,562
•
TrustScore 5 out of 5

4.8

Europa Park Road, GU1 1AG Guildford, GB

•

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Rated 5 out of 5 stars

The sales consultant who assisted us, Mr. John Morrison, was very helpful; he listened to our requirements carefully and took trouble finding the most comfortable and suitable fit of sofa and armchai... See more

Rated 4 out of 5 stars

One of the feet came of our dining chair. After visiting Gary in Guildford store he suggested I call customer care as it would be the quickest way to get it sorted. Donna in customer care was lovely,... See more

Rated 5 out of 5 stars

John fantastic old school salesman - very professional but not pushy. Remained calm even when a rude colleague interrupted him. Ten out of ten for you John - keep up the old traditions

Rated 5 out of 5 stars

My wife and I purchased 2 sofas. Our purchase was handled by Gary Eaton. Gary was very friendly and also very knowledgeable. He gave us a great deal of very useful advice and information. Prior to vis... See more


Company details


Contact info

  • Europa Park Road, GU1 1AG, Guildford, United Kingdom

4.8

Excellent

TrustScore 5 out of 5

2K reviews

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4.8

All reviews

(1,562)

60,376 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased a new sofa with Iain

I purchased a new sofa with Iain, his customer service was unbelievable amazing, he spent loads of time with me demonstrating and explain each sofa and which one will suit my needs, walked away absolutely chuffed with my purchase, especially as the transaction was super smooth, all my questions answered and had great support with the delivery, Iain is the man to go to, thanks again!

17 July 2026
Unprompted review
Rated 5 out of 5 stars

Great service at Furniture Village

Excellent service from Ian who was non pushy but extremely helpful when he saw what we were looking for , gave good advice on the product & answered any questions we had with the item .
Order completed & again fully explained the process prior to delivery !

15 July 2026
Rated 5 out of 5 stars

Went in with my mother to find her a…

Went in with my mother to find her a new bed . Marcel was excellent at suggesting the most suitable mattress. And was very patient, allowing us to try all different types & other furniture too, that we were looking for. Many thanks

27 June 2026
Unprompted review
Rated 5 out of 5 stars

Request for a technician appointment

Excellent customer service from Khadija. She was professional, patient, and extremely helpful throughout the process. She took the time to understand the issue I was experiencing and promptly arranged an appointment with a technical engineer to resolve it. I really appreciated her support and excellent communication. Thank you, Khadija!

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service

Excellent service. Was taken slightly by surprise as expecting indifference from a big out of town. But the stock was extensive and the advice from Liam exemplary. Thoroughly recommend them if you need a new bed.

5 July 2026
Rated 5 out of 5 stars

Seamless service end to end!

Liam in store was excellent, most helpful in helping us choose the right bed for a price that we were happy with and Mehtab & James their delivery guys were very professional and efficient in getting everything set up. Seamless service end to end!

1 July 2026
Unprompted review

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