The sales consultant who assisted us, Mr. John Morrison, was very helpful; he listened to our requirements carefully and took trouble finding the most comfortable and suitable fit of sofa and armchai... See more
Location
Switch locationEuropa Park Road, GU1 1AG Guildford, GB
•While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
One of the feet came of our dining chair. After visiting Gary in Guildford store he suggested I call customer care as it would be the quickest way to get it sorted. Donna in customer care was lovely,... See more
John fantastic old school salesman - very professional but not pushy. Remained calm even when a rude colleague interrupted him. Ten out of ten for you John - keep up the old traditions
My wife and I purchased 2 sofas. Our purchase was handled by Gary Eaton. Gary was very friendly and also very knowledgeable. He gave us a great deal of very useful advice and information. Prior to vis... See more
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We were given plenty of time to look…
We were given plenty of time to look around and Iain was very helpful while we chose our new bed. He was very patient and very knowledgeable.
The sales consultant
David and Matt were both very nice and…
David and Matt were both very nice and helpful. They were very welcoming and had excellent customer service
Really good sales experience
Really good sales experience. Our Sales Advisor was very knowledgeable and not to pushy
David was very helpful and…
David was very helpful and knowledgeable , explained every thing we needed to know. . Thank you
I purchased a new sofa with Iain
I purchased a new sofa with Iain, his customer service was unbelievable amazing, he spent loads of time with me demonstrating and explain each sofa and which one will suit my needs, walked away absolutely chuffed with my purchase, especially as the transaction was super smooth, all my questions answered and had great support with the delivery, Iain is the man to go to, thanks again!
Paddy & Lukas were fantastic
Paddy & Lukas were fantastic. Right on time. Efficient, friendly and super nice.
Great service in the Guildford store…
Great service in the Guildford store and with the two gentleman that put the bed together today :) thank you we love it!
Great service at Furniture Village
Excellent service from Ian who was non pushy but extremely helpful when he saw what we were looking for , gave good advice on the product & answered any questions we had with the item .
Order completed & again fully explained the process prior to delivery !
Mehtab paddy were brilliant very…
Mehtab paddy were brilliant very helpful and efficient well done thanks
Sofas put where I wanted
Very good and friendly customer…
Very good and friendly customer service. Was informative and does give you all the options available. I’m looking forward to my new sofa bed
Went in with my mother to find her a…
Went in with my mother to find her a new bed . Marcel was excellent at suggesting the most suitable mattress. And was very patient, allowing us to try all different types & other furniture too, that we were looking for. Many thanks
Very good selection and excellent sales person
Very good selection to choose from and had some very good help from the sales assistant Iain which gave us a good shopping experience
Gary Eaton served us with much useful…
Gary Eaton served us with much useful information and in a friendly and cheery manner.
Request for a technician appointment
Excellent customer service from Khadija. She was professional, patient, and extremely helpful throughout the process. She took the time to understand the issue I was experiencing and promptly arranged an appointment with a technical engineer to resolve it. I really appreciated her support and excellent communication. Thank you, Khadija!
Excellent service
Excellent service. Was taken slightly by surprise as expecting indifference from a big out of town. But the stock was extensive and the advice from Liam exemplary. Thoroughly recommend them if you need a new bed.
Seamless service end to end!
Liam in store was excellent, most helpful in helping us choose the right bed for a price that we were happy with and Mehtab & James their delivery guys were very professional and efficient in getting everything set up. Seamless service end to end!
Very friendly staff who were very…
Very friendly staff who were very helpful and knowledgeable. A big shout out to Daniel, he was great and made it such an easy process :).
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







