Furniture Village - Crawley Reviews 

Avoid this shop like the plague. Awful products, awful service. 6 month old sofa is lopsided and deformed after minimal use (2 pensioners who are away most of the time). Never in my life have I had such an awful sofa, even my secondhand ones stood up better than this one. Check out the fb site have you had bad service or goods from FV have your say. You will see how bad their products are.

The staff here are amazing , a a big thank you to Adam wright , from the first time we came into store , he was friendly , helpful and has amazing customer service.

We were made to feel very welcome the moment we walked in to the store but we did not feel pressured.
Every member of staff that we saw acknowledged us and checked if we needed any assistance.
Andrew that served us was amazing, he was very helpful and very knowledgeable answering all of our questions.
Thanks for great service.

Delivery was great driver & mate very professional. Admin staff not so good still awaiting a response to my query which I raised via your website. Shame as I came back to Furniture Village due to brilliant service.

Pleasant, informative & friendly service.

Very helpful and understanding, nothing is too much trouble

Semone was so lovely and she really explained the leather sofas and good choices we came away feeling we chose right with her help!!! Lovely lady

The staff were very good, I did find it odd the yellow sticker on the settee said delivered in seven days but when we ordered it we were told three to five weeks plus it wasn’t really the ticket price because delivery is £150 on top.

Customer service was very good, Sian was not pushy and gave us time to make an informed decision.
Considering Sian is relatively new to furniture sales her product knowledge was good and what she didn't know she found out.

Excellent sales prrson

Helpful, friendly staff who let us choose our suite, but provided support when asked.
Checking on line made the choosing much easier.
Another great purchase from the store.

Very good experience-was offered tea and coffee and left to browse without any pressure to buy. When we did decided to purchase a sofa, Andrew was great. Very attentive and informative-thorough with the paperwork ensuring he answered all our questions. He was very professional and knowledgeable.
Highly recommend a visit if your looking to buy something without feeling under pressure
Thank You Andrew

Good friendly service. Didn’t feel pressured and helpful staff member.

Salesman was very helpful, without being pushy, which is good. Very good range of dining furniture. Were able to view at our leisure, although salesman was on hand if required. We are looking forward to getting our dining chairs in 7 to 10 days.

We were looking for lounge seating and found a good range of quality items on display. This enabled us to decide on the most appropriate choice for our needs. Your representative, Sian Lewis, was most helpful in answering our queries and providing guidance when needed.

Very knowledgeable staff member-Matthew Seymour helped us choose our sofa and table and chairs
He answered all our questions and made the whole experience stress free !

We were helped by a delightful lady Izabela Phillip. We were very unsure what size divan we wanted, she helped with measurements ans also made a call on our behalf.

The salesman was very patient did not rush me at all could answer all my questions was really very helpful. I went to the store near Crawley but cannot remember the salesman’s name he was a middle aged man altogether a really good experience ended up with me buying a sofa.

Very friendly was made to feel welcome dealt with very quickly overall a good experienc

Friendly staff who were knowledgeable about the products