Furniture Village - Bristol Reviews 

Had an issue with our dining table, the surface has delaminated in multiple places. We have followed all the care guidance, we are extremely house proud and take great care with such expensive items. Raised a complaint which was rejected, accusing us of 'accidental damage' saying that we have caused this ourselves. Now in a frustrating situation where being told its our fault when we have looked after this table to a high standard. Furniture village customer care very unhelpful. I would be very cautious about spening large amounts of money through this company as they will go to any length to deny that their products (even though they look great initially) have hidden poor quality design and structure. Escalating complaint further now.

Jak was an amazing sales person, helped my grandson and I enormously to choose what we needed for his new house.

Salesman Jak introduced himself and said he was about if we needed to know anything. When I needed him, 2 or 3 times, he was happy to help, he wasn’t pushy and he didn’t hover (which is a pet hate of mine). Once we decided what we wanted he went through all of our options and explained the procedure clearly and precisely. He answered all our questions thoroughly and is just a really nice guy. Great personality, a member of staff you should be proud of. Now we are looking forward to our new suite which we will enjoy for years to come knowing it’s all covered by your 5 year guarantee. Thanks Jak……

We've been trying to chose new dining furniture for a while and Sunday we decided. It was between two sets with a massive price difference. We ended with the lesser priced of the two but a no point did Natalie try to push us or change our minds just went with and gave us options and discussed extras, which we had, and the order was sorted. No pressure sales at all.

Friendly and helpful sales person (Alex). Allowed us to browse the store with no sales pressure and when asked was very knowledgeable about the product.

The delivery men were very friendly and went the extra mile for us. They were very quick at getting the sofa up.

Staff were very friendly sorting out the delivery of our sofa and finance.

Alex from the Bristol store was really knowledgeable and helpful and made the purchasing of our dining table and chairs easy. Highly recommend

Jak was excellent salesman. Helpful, patient and not pushy.
Could take dog in shop.
Coffee good for machine coffee.
Showroom laid out well.
Easy to park.

Attentive, friendly and helpful staff, who provided the information i required to assist me with selecting my furniture. This made the whole experience stress free and an enjoyable one.

Love this store!! Amazing products and brilliant friendly and knowledgeable team. Very happy with my purchases and would recommend, thank you team Cribbs Causeway.

We have been very pleased ( and surprised!) to find everyone we have dealt with has been helpful, efficient and good to work with, both in the sales process and the delivery . Great team which having spent a career in retail means great leadership. Furnitures good as well🙂

Jak at the Bristol branch very helpful when we were choosing our furniture even down to explaining all the options we had and very thorough when we were placing a order
Very cheerful customer service was given throughout

From ordering at store to final delivery furniture village provided top service, delivery staff were courteous and efficient. Very happy with our purchase through furniture village would definitely recommend them to anyone.

Informative and helpful staff.

We were approached by Paula who then explained everything about the sofa bed we were purchasing. She was very helpful and would recommend.👍

I was looking for all new furniture for my new flat and I managed to get everything with the help of a very helpful and patient salesman ( sorry forgot his name)

Stephen laws was very helpful and knowledgeable and was polite and listened to our needs thanks

I bought a leather suite from the Furniture village store at Cribbs causeway Bristol in July 2024. After some time the 3 seater cushions were starting to deform. When I called the help line I was told that this was not covered by the warranty. I went back to the store and showed the store manager photographs of the suite. He agreed that this should be covered and passed my information on to Natalie from the customer care team. From then on she took care of the whole process and although it took some time to get the spare parts from abroad, the suite is now repaired to our satisfaction. Good customer service once the problem was acknowledged.