Furniture Village - Bristol Reviews 

Jak at the Bristol branch very helpful when we were choosing our furniture even down to explaining all the options we had and very thorough when we were placing a order
Very cheerful customer service was given throughout

From ordering at store to final delivery furniture village provided top service, delivery staff were courteous and efficient. Very happy with our purchase through furniture village would definitely recommend them to anyone.

Informative and helpful staff.

We were approached by Paula who then explained everything about the sofa bed we were purchasing. She was very helpful and would recommend.👍

I was looking for all new furniture for my new flat and I managed to get everything with the help of a very helpful and patient salesman ( sorry forgot his name)

Stephen laws was very helpful and knowledgeable and was polite and listened to our needs thanks

I bought a leather suite from the Furniture village store at Cribbs causeway Bristol in July 2024. After some time the 3 seater cushions were starting to deform. When I called the help line I was told that this was not covered by the warranty. I went back to the store and showed the store manager photographs of the suite. He agreed that this should be covered and passed my information on to Natalie from the customer care team. From then on she took care of the whole process and although it took some time to get the spare parts from abroad, the suite is now repaired to our satisfaction. Good customer service once the problem was acknowledged.

A huge thank you to Khadija at Furniture Village Bristol for her help. She listened to my concerns regarding my furniture and handled the entire complaint process seamlessly. It’s clear she genuinely cares about customer satisfaction. Thank you for the fantastic support!"

Very helpful selling , but very poor on communication send emails no reply and telephoned Tuesday and told store closed , very disappointing!
Requesting a delivery date !

When I ordered my bedroom furniture Steve was very helpful and nothing was too much trouble. I had my delivery today and cannot fault the guys who worked so hard in over 30 degrees heat with no complaints.
I can thoroughly recommend Furniture Village and their team. Many thanks,
Katherine Tweddle

Shirley was great in helping us finding our furniture for our new house. Very helpful and kind, she went above and beyond to find us exactly what we wanted. Couldn’t recommend her enough!

Great customer service man called Naj very helpful

Ed was quick in responding on the chat and was very helpful. Very refreshing to have such good service

We were approached by a member of staff when we arrived but, when we said we were just looking, we were not stalked like we have been in other similar stores. When we had been looking at the same item for a while, the staff member returned and asked if we had any questions but we did not feel pressured in any way. He was friendly and helpful and, when we decided we wanted to make a purchase, clearly explained our options and didn't try to sell us any extras we didn't want. Overall it was a great experience, thanks Steve!

Fantastic experience, friendly service

Excellent quality furnitures and customer service.

The gentleman we met in store was really helpful and gave us lots of advice without being pushy. We had already shortlisted a couple of items and needed to choose between them, which he was able to help us do. Delivery was a little slower than he said it would be but that wasn't a problem for us and the people arranging delivery were really friendly and helpful. You initially get a day for delivery and then, the day before, you get a three-hour time slot which is extremely helpful. The delivery itself was seamless. The men arrived on time (we had a 15 minute texted warning of their arrival), they unpacked and assembled the items, checked that we were happy and then left. All very good.

Time taken to walk us through the through the whole process by staff