Furniture Clinic Reviews 

15,071
TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Considering 1,761 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the prompt delivery and the high quality of the products, which work wonders on leather and wood. Shoppers frequently point out the helpful staff and efficient ordering processes that make projects smooth and satisfying. People note that items like the furniture kits and restorers are easy to use and yield fantastic results, making old items look brand new. However, some people mentioned delivery delays or encountering items being out of stock after payment. Some reviewers were not happy with specific items, noting unexpected damage or missing application features on sealants.

What people talk about most

Product

Reviewers mention positive feedback about product quality, noting that items like leather balms, stains, and... See more

Quality

Customers consistently note positive experiences with quality, praising the excellent results on wooden and... See more

Delivery service

Reviewers highlight positive aspects of delivery service, frequently noting that parcels arrive promptly and... See more

Service

Consumers find service to be positive, highlighting great communication and professional assistance.... See more

Order

People report positive satisfaction with the order experience, highlighting that the process is consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Read excellent reviews, so decided to purchase fabric protector. Communication excellent, arrived on time. Product easy to use, except trigger difficult to manage, no nasty overpowering smell. One bot... See more

Rated 5 out of 5 stars

Furniture Clinic has been around for a long time, as have I. It’s only recently that I decided to change my supplier of leather restoration products etc.. because old habits die hard. However, it be... See more

Rated 5 out of 5 stars

Always top quality products, knowledgeable staff and speedy postage. I wouldn't use any other products on my leather sofa, it looks brand new every time I use the leather care. I recently used the spr... See more

Rated 5 out of 5 stars

We watched the Youtube demo and followed the instructions The cleaner and protective cream treatment has really done an excellent job, and our 25 year old Natuzzi leather 3 piece is looking fantas... See more



Company details

  1. Do-it-Yourself Shop

Written by the company

We specialise the the care and restoration of leather, fabric and wood items. We offer both DIY products (accompanied by expert advice) and a professional nationwide repair service. We always put the customer first and strive to offer the best care possible so if you need anything please don't hesitate to contact us!


Contact info

4.8

Excellent

TrustScore 5 out of 5

15K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(15,071)

1,706 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good operation

This is the third time that we have used furniture clinic and tried something new.

The stove cleaner works ok but, I think that the glass is stained within so, I am probably expecting too much.

The UPVC cleaner I'm yet to use.

The delivery service is outstanding along with the updates

24 August 2026
Rated 1 out of 5 stars

Totally different then what been showed…

Totally different then what been showed not value for money paid 25 pound for eye drops bottles where to use them on sofas or eyes

3 August 2026
Furniture Clinic logo

Reply from Furniture Clinic

Hi Mohammed,
Thank you for your review. Our Leather repair Kit contains a 50ml base colour and 5 x 15ml tints so you can adjust the shade of the base to match the existing colour of the leather. In total, the kit can repair up to 20sqcm of colour loss. For larger areas we would recommend the Leather Repair Paint, and for full recolouring the Leather Colourant Kit.
Kind regards
Tammy

Rated 1 out of 5 stars

Placed an order

Placed an order, took my payment then sent me an e-mail advising me that the product was out of stock. No way to run a business.

1 August 2026
Furniture Clinic logo

Reply from Furniture Clinic

Hi John,
I'm so sorry for the out of stock issue.
I hope you received your refund in good time.
Kind regards
Tammy

Rated 5 out of 5 stars

Great Product.

The product was colour matched to a Mercedes Leather standard colour. Very easy ordering process. Arrived quickly. As Product is colorant/sealer in one liquid simplifies installation process. Vidoes on website also simplify use.

8 August 2026
Rated 5 out of 5 stars

Always top quality products

Always top quality products, knowledgeable staff and speedy postage. I wouldn't use any other products on my leather sofa, it looks brand new every time I use the leather care. I recently used the spray fabric guard on a project with fantastic results.

7 August 2026
Rated 5 out of 5 stars

Excellent customer care and directions…

Excellent customer care and directions on how to use product , results were amazing would definitely recommend was amazed at the finished effect my settee had started to peel the top leather coating and the paint that advised to use fixed the damaged area
Looks like new again

5 August 2026

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look