Funky Pigeon Reviews 

330,188
TrustScore 4 out of 5

4.0

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Review summary

Created with AI, based on recent reviews

Evaluating 15,722 reviews, reviewers had a great experience with this company. Customers frequently praise the extensive product selection and the ease of personalizing items with unique designs, photos, and messages. Many found the website and overall user experience straightforward, simplifying the ordering process. Delivery is often noted for being prompt and reliable, with items arriving on time. Conversely, some customers noted issues with delivery, including missing envelopes or delays in receiving orders. Others experienced website difficulties, such as filters not retaining selections, occasional loading problems, or specific navigation hurdles during ordering.

What people talk about most

Product

Reviewers mention positive feedback about product, highlighting a good selection of cards and the ability to... See more

Delivery service

Customers consistently note ambiguous experiences with delivery service, with many praising prompt and quick... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website and app easy to use... See more

Order

Clients share ambiguous opinions on order, with some reviewers finding the ordering process easy and quick,... See more

Website

People report ambiguous experiences with the website, with many finding it easy to use and navigate, allowing... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Found a good card design & could personalise - it arrived on time & was appreciated. I did have trouble using the text colour I wanted in card - the colour choices in circles didn't show properly & o... See more

Company replied

Rated 4 out of 5 stars

The card was great but I was a bit confused with the enclosed gift, I had ordered the box of hero's and you sent me the large Cadbury chocolate bar. I did check the confirmation order email and it di... See more

Company replied

Rated 4 out of 5 stars

Excellent convenience and personalisation of products. Didn’t seem a great variety for an anniversary card though? Also , two items arrived in separate packages at the same time which seems a waste... See more

Company replied

Rated 4 out of 5 stars

Easy to use website but filters were often mixed eg grandson also had grandfather. Pleased with order discount of 30% if two cards purchased. Will order again.

Company replied



Company details

  1. Gift Shop

Written by the company

Personalised cards & gifts for birthday, anniversary, wedding, mothers day, fathers day, valentines day & all occasions. Next day delivery available

Next day delivery available

Next day delivery for cards and majority of gifts

Next day guaranteed options for working days and Saturdays. First Class Royal Mail delivery also available with 93% of orders received next day Free next day delivery 7 days a week for our Flower bouquets

Contact info

4.0

Great

TrustScore 4 out of 5

330K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

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4.0

All reviews

(330,188)

15,222 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Good selection of cards and flowers…

Good selection of cards and flowers good value!

15 October 2025
Funky Pigeon logo

Reply from Funky Pigeon

Hi SC

Thank you for your lovely review!


We're delighted to hear that you found our selection of cards and flowers to be good value. We work hard to offer a wide range of quality products to help our customers celebrate life's special moments.


Thank you for choosing Funky Pigeon. We really appreciate your feedback and look forward to helping you again in the future!

Thanks, Taya

Rated 1 out of 5 stars

Worst card company.

Worst card company.
Didn't send the cards I ordered.
Emailed to request cards that arrived with no envelopes .
Requested envelopes that never arrived.
Birthdys now passed ,total waste of time and money
Do not use this company

17 July 2026
Unprompted review
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Reply from Funky Pigeon

Hi Bekki,

Thank you for taking the time to leave a review.


We're very sorry to hear about your experience and completely understand your frustration. It's disappointing to learn that your cards arrived without envelopes, and even more so that the replacement envelopes you requested never arrived either. We appreciate how upsetting this must have been, especially as the birthdays have now passed.


This is not the level of service we aim to provide, and we'd like to sincerely apologise for the inconvenience and disappointment caused. Your feedback has been noted and will be shared with the relevant team to help prevent similar issues in the future.

Thanks, Taya

Rated 5 out of 5 stars
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Reply from Funky Pigeon

Hi Liz,

Thank you for your great review!

We're delighted to hear that your order was delivered on time and that you were pleased with the quality. Providing high-quality cards and gifts with reliable delivery is very important to us, so it's wonderful to know we met your expectations.

Thank you for choosing Funky Pigeon. We hope to help you celebrate many more special occasions in the future!

Thanks, Taya

Rated 5 out of 5 stars

Easy to use app

Easy to use app. Takes a few minutes to choose card, personalise and upload photos. Discount codes normally a available. Expected delivery date given at checkout and notification sent when card dispatched.

14 July 2026
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Reply from Funky Pigeon

Hi,

Thank you for your lovely review!

We're delighted to hear that you find our app easy to use and that creating a personalised card is a quick and straightforward process. It's great to know that the expected delivery dates, dispatch notifications, and discount codes all help to make your experience even better.

We really appreciate you taking the time to share your feedback and are pleased that we've been able to make sending personalised cards simple and convenient.

Thanks, Taya

Rated 4 out of 5 stars

Better app than Moonpig that kept…

Better app than Moonpig that kept needing to be reinstalled. Prices are reasonable but wish their card selection was better. I always select to get an envelope added but that has never arrived.

16 July 2026
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Reply from Funky Pigeon

Hi Raj,

Thank you for taking the time to leave a review.


We're delighted to hear that you've found our app easier to use and more reliable, and that you feel our prices are reasonable.


We're sorry, however, that our card selection hasn't fully met your expectations and especially concerned to hear that the envelopes you've requested have not been included with your orders. This is certainly not the experience we want for our customers, and we understand how disappointing that must be.


We appreciate your feedback as it helps us identify areas where we can improve. Thank you for choosing Funky Pigeon, and we hope to provide an even better experience for you in the future.

Thanks, Taya

Rated 5 out of 5 stars

Good product and service

For the first time in years had to use customer service, and they were really efficient and helpful.

FP have long been my go to. Yes they’re more expensive than a high street card, but that’s my price of convenience.

Good products and good service.

24 May 2026
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Reply from Funky Pigeon

Hi Maria,

Thank you for your lovely review and for being such a loyal Funky Pigeon customer over the years.

We're delighted to hear that, when you recently needed our Customer Service team, they were able to provide efficient and helpful support. It's also wonderful to know that our products, service, and the convenience we offer continue to make us your go-to choice.

We really appreciate your continued support and look forward to helping you celebrate many more special occasions in the future.

Thanks, Taya

Rated 1 out of 5 stars

Said it would be delivered in 15 July…

Said it would be delivered in 15 July arrived on 16 July and missed the 21st birthday party. C’est la vie…..so annoying.

14 July 2026
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Reply from Funky Pigeon

Hi Catherine,

Thank you for taking the time to leave a review.

We're sorry to hear that your order arrived later than you had expected. However, First Class delivery is an estimated 1–3 working day service, and we're pleased to see that your order arrived within this delivery timeframe.

We understand that the timing was important for the occasion and appreciate your feedback. Thank you for choosing Funky Pigeon, and we hope to help you celebrate many more special moments in the future.

Thanks, Taya

Rated 5 out of 5 stars

Great company

Great company. Great service
What’s not to like?

16 July 2026
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Reply from Funky Pigeon

Hi Beverley,

Thank you for your fantastic review!


We're so pleased to hear that you've had a great experience with us and that you're happy with both our products and service.


"Great company. Great service" is wonderful feedback to receive, and we're delighted to know we've met your expectations. Thank you for taking the time to share your thoughts and for choosing Funky Pigeon.


We look forward to helping you celebrate many more special occasions in the future!

Thanks, Taya

Rated 5 out of 5 stars

All good easy to use

All good easy to use

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Bernice,

Thank you for your review!


We're delighted to hear that you found our service easy to use. Making it simple for our customers to create and send personalised cards and gifts is something we work hard to achieve, so it's great to know we got it right for you.


Thank you for choosing Funky Pigeon, and we hope to see you again soon!

Thanks, Taya

Rated 3 out of 5 stars

Sometimes works well

I filled in an 50th anniversary card for my husband with lots of photos but couldn’t get beyond adding a gift card screen (which I didn’t want to do!) I was only trying to buy two cards for the discount so I saved the card but it disappeared. I don’t understand why I have to go through all the gift and gift card screens to get to the checkout. The card I did manage to send I’m happy with.
I have received an apology from Funky Pigeon and will use them again as I do like their cards.

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Elizabeth,

Thank you for taking the time to update your review.


We're pleased to hear that you received our apology and that, despite the issues you experienced, you're willing to use Funky Pigeon again. We truly appreciate your understanding and your continued support.


We're sorry again for the frustration caused when creating your 50th anniversary card, particularly with the gift card screens and the issue with your saved card disappearing. We understand how disappointing that was, especially after spending time adding lots of personal photos.


It's great to know that you were happy with the card that was successfully sent and that you enjoy our card designs. Your feedback regarding the ordering journey has been shared with the relevant team, as we're always looking for ways to improve the experience for our customers.


Thank you once again for giving us another chance, and we look forward to helping you celebrate more special occasions in the future.

Thanks, Taya

Rated 5 out of 5 stars

There is a good choice of cards and I…

There is a good choice of cards and I like the way you can personalise them with photos, names and you can choose the size. Also you can add a gift. When I have ordered cards before they have always arrived on time. Will be using Funky Pigeon again.

17 July 2026
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Reply from Funky Pigeon

Hi Rosemary,

Thank you for your wonderful review!

We're delighted to hear that you enjoy the wide choice of cards available and the ability to personalise them with photos, names, and different size options. It's also great to know that you find the option to add a gift useful.

We're especially pleased to hear that your previous orders have always arrived on time and that you've had positive experiences with our service.

Thank you for choosing Funky Pigeon and for your continued support. We look forward to helping you create more special moments in the future!

Thanks, Taya

Rated 5 out of 5 stars

The website was easy to use

The website was easy to use. I was looking for a card with a springer spaniel which is why I chose funky pigeon. It was easy to upload the personalisation. Prices were comparative. Will use again

16 July 2026
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Reply from Funky Pigeon

Hi H,

Thank you for your wonderful review! We're delighted to hear that you found our website easy to use and that you were able to find the perfect Springer Spaniel card. It's great to know that uploading your personalisation was straightforward and that you found our prices competitive.

We really appreciate your feedback and are thrilled that you would use Funky Pigeon again. We look forward to helping you create more special cards and gifts in the future!

Thaks, Taya

Rated 1 out of 5 stars

I didn't want to add any of the gifts…

I didn't want to add any of the gifts that are pushed at the checkout and when I clicked on the button to say I didn't want a gift it opened a box with gift cards to add and there was no button to proceed to the checkout. Ended up having to add a gift to get to the checkout page and then deleted the gift at the checkout stage. Very frustrating and puts me off using this company again! Card not arrived but only ordered yesterday but hopefully that will ok.

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Tracy,

Thank you for taking the time to leave a review.

We're sorry to hear that you experienced difficulties during checkout. We understand how frustrating it must have been when attempting to decline a gift, only to be presented with additional gift card options and no clear way to proceed. Needing to add and then remove a gift just to complete your order is certainly not the experience we want our customers to have.

We appreciate you bringing this to our attention, and we'll ensure your feedback is passed on to the relevant team for review as we continue to improve the website and checkout journey.


We can see that your order was only placed yesterday, so it is still within the expected delivery timeframe. We hope your card arrives promptly and that you're pleased with it when it does.

Thank you for your honest feedback, and we hope we'll have the opportunity to provide you with a smoother experience in the future.

Thanks, Taya

Rated 4 out of 5 stars

Good variety of cards but would be nice…

Good variety of cards but would be nice to be able to put stickers on all cards.

17 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

Hi Julie,

Thank you for your review!

We're delighted to hear that you like the variety of cards we offer. We also appreciate your feedback regarding stickers. We understand how being able to add stickers to all card designs would provide even more opportunities for personalisation, and we'll be sure to pass your suggestion on to the relevant team for consideration.

Thank you for taking the time to share your thoughts and for choosing Funky Pigeon.

Thanks, Taya

Rated 5 out of 5 stars

Delivered exactly as requested

Delivered exactly as requested. My nephew loved his card and present. Thank you.

4 July 2026
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Reply from Funky Pigeon

We're so pleased to hear that your order was delivered exactly as requested and that your nephew loved his card and present! Thank you for your kind words.

Robyn

Rated 5 out of 5 stars

This site is very user friendly and I…

This site is very user friendly and I was very happy with the card which was easy to personalise.

16 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

We're so pleased you found our site user-friendly and were happy with how easy it was to personalise your card! Thank you for your wonderful feedback.

Robyn

Rated 5 out of 5 stars

Great experience on seeing and making…

Great experience on seeing and making my card come to real life. Special occasion this one and totally thrilled with end product. Few problems adding the photo to the key ring but got there to complete. Very happy. Just hope it gets delivered on time

16 July 2026
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Reply from Funky Pigeon

We're so thrilled to hear you had a great experience bringing your card to life for such a special occasion and are totally thrilled with the end product! We appreciate you persevering with the keyring photo and are happy you're very pleased. We hope it arrives on time for you too!

Robyn

Rated 1 out of 5 stars

paid £6 for next day delivery for the…

paid £6 for next day delivery for the card not to show up the next day

15 July 2026
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Reply from Funky Pigeon

I am so sorry to hear that your card did not arrive on the expected day. I understand how frustrating this must be. We are looking into this now.

Robyn

Rated 1 out of 5 stars

Ordered card Tuesday first class post…

Ordered card Tuesday first class post no card delivered yesterday and still no card today not happy

14 July 2026
Funky Pigeon logo

Reply from Funky Pigeon

We are very sorry to hear that your card has not yet arrived. We understand your frustration and disappointment when an order doesn't reach you as expected. We are looking into this now.

Robyn

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