Funko Reviews 458

I ordered two Funko pops. One arrived after nearly a month, the other has still not been shipped and it’s been almost two months.
I have mailed and contacted multiple times, each time no reply. I have asked them for a refund, still no reply. I will never order again on this website.

If I could put a minus review I would.
I ordered my selfie Pop Vinyl on the 8th November 2025. They took my money on the 29th November 2025. It is now the 3rd January 2026 and still not received my order. In tracking the shipping company have cancelled their log. I have contacted Funko a number of times asking what’s happening to my order and more recently asking for my money back and have not had any response
AVOID AT ALL COSTS. DO NOT BUY

No reply to numerous emails!
You owe me a voucher you promised.
You owe me two pops missing from my order.
You should replace the damaged Pops that arrived in an undamaged outer box!
Even a standard email that offered me a code for 10% off doesn't work!
What the heck happened to your online customer service???
It's NONE EXISTENT!!!
What a shame, this company is woeful.

EDIT: Aaaaaaahhhhhhh a quick Google search has showed Funko is struggling financially with predictions they'll go under within a year.
I bet everyone's just given up with no job security and big cloud over their heads.
Think I'll have to cut my losses as they're clearly not going to reply to complaints...

a complete rip off... do not purchase anything from this site ... its been 6 weeks and not had my order yet... i think its a scam

So gutted.
Ordered my brothers Xmas gift off these rats. It was apparently shipped on the 18th December from Coventry, the day it was being delivered kept going up until today's date (31.12.25) no email. No movement from Coventry. Emailed Landmark Global who's apparently shipping it and they're like we have no idea where your parcel is, best to contact them. I then realise a 2nd delivery company is added in. Amazon. So I contact them and they're like huh? What parcel.

So now I'm back to emailing Funko again. No reply to my emails. No Christmas present arrived for my brother. I'm now further out of pocket as I had to buy other gifts. No closer to an answer of where my package is, when it's coming.
I really do hope the rumours are true about the company going under cos with service like this no wonder.

Awful crooks. Ordered early December and still received nothing. Sent 3 emails and no response. DO NOT BUY FROM HERE!!!

Should I even start? The same as every other customer. They have sent out half of my order. I paid them almost £300 for 4 Pop! Yourselves. They have despatched only 2. I am missing over £150 worth of my order. Thieves. When querying they took weeks to reply only to completely ignore my query regarding the missing items and just sending me the same tracking no. I already have for the first half. Zero explanation. They simply said ‘we won’t return them this is your tracking number’. Scam. Worst part is I am a Business Law professional. I am taking this legally and publicly. Good luck.

Ordered 4 funko personalised figures for my kids on the 27th Nov at a cost of £160. Thought I'd order em early so they would get here for Christmas. The order was allegedly dispatched on the 10th of December and that was the last tracking notification I got. Still saying they are in Coventry to this day. Tried contacting them (5 emails now) and no reply, nothing !!! So much for 4 day delivery. Still waiting !!!!!!!!!. They got 1 star because I couldn't give no stars on the review. Avoid at all costs people

Horrendous customer service. Order was dispatched on 28th November and still not received!

Ordered a Pop Yourself, they missed an item, I contacted, they offered a refund on that item or to send again, I asked for it to be sent again. Still nothing. It’s been 2 months 1/2. Asked for a refund, nothing either.

I serious wish I’ve read the reviews before ordering. It came pretty quickly, but the personalized pop is missing parts. I wrote two times to the customer service and I’m still waiting for an answer. I’m super sad and disappointed because it’s quite expensive for what I got in the end…

Now you have produced soooo many KISS-editions... I don`t need any more KISS-editions... I have too many already! Please do the RUNAWAYS instead... The all-female group from the 70`s... With Joan Jett, Lita Ford, Cherie Currie, Sandy West and Vickie Fox... see, all stars!!! They have a big devoted fan-crowd - Okey

Would of grave this bunch of crooks a 0 stars much like the other reviews never received an item, clearly stated on my tracking it was stuck at Coventry, customer service wanted me to take pictures of what I had received. Never did get replacement “DO NOT GO NEAR THIS LOT THEY’RE A BUNCH OF CROOKS “!!!!!!!

Worst experience ever! I was excited to order Funko Yourself as a Christmas gift for my friends. I placed the order well in advance to avoid any issues. The order was placed on the 8th and I received it on the 20th. When it arrived, one of the Funkos was completely wrong. There is no customer service—no phone number to call and no email, only a contact request form on their website. I’ve received no response at all. On top of that, you can only request a refund within 20 days of the purchase date, which will pass considering there’s no way to communicate with them. There’s no way to request a refund or a return, and simply no one to talk to. Don’t waste your money.

Missing items in order, customer service diabolical

I placed an order for 5 Funko Pops; 3 of them were missing in the first shipping they sent to me. I contact the support, and they answered me after 5 days. I got a new shipping for the missing Pops 2 weeks later about, but they sent to me one of the Pops I had altready got. So I still miss one of the Pop I ordered. I've wrote them again, but I don't get answers for 12 days about.

Place my order a month ago. Haven't received anyhting as of now. I just read the reviews, i don't think this is going to go well. So fair warning, don't order this!!

Had an item missing from my latest order. I logged a ticket with customer service three weeks ago that has been ignored. There only other method of contact is an AI chatbot, which can't help. Won't be using again, a lot of others seem to be having similar experiences.

I ordered 4 items, 3 special funko pops and 1 little holiday pop princess mystery egg which I only ordered as an extra to get free shipping, the 3 main ones arrived all in perfect condition but tracking was a bit hit and miss. The little pop was missing from order so emailed customer service. The reply took ages, after reading others reviews it wasn't expected, but when I did receive it I burst out laughing at the proof they wanted me to send: time and date stamped photos of the box, 360 view, the inner packaging and the items non of which I could do as the box and packaging had been recycled and the funkos were wrapped and given as presents. The 2nd email I received after telling xustomer services all the above was photo evidence of the items recieved which I'd already sent the order confirmation and final receipt. The 3rd email told me the missing item had been dispatched and it was delivered the Sunday before new year. I would still think twice about ordering from here again and yes the customer service was slow and a little ridiculous in what they wanted but I did always get a reply and all was good in the end.

Id give it no stars if I could! Do not order from Funko! I’ve ordered before and had great service but looking at others reviews we are all experiencing the same! Money taken yet no goods arrived, says it’s on the way but it’s just a label creation! No answered complaints and same bot answering questions on Instagram. So I’m £70 down and have now missed the opportunity to buy items elsewhere, gutted