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Funeral Guide Reviews 

620
•
TrustScore 5 out of 5

4.8

Funeral Director
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Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the website for being easy to navigate and use, offering a straightforward platform for leaving messages, lighting virtual candles, and making donations. This service is highly valued for providing comfort and support during emotional times, allowing people to express condolences and connect. The staff are frequently highlighted as exceptional, professional, kind, and respectful, making difficult situations smoother for families. However, some customers noted occasional technical difficulties with the website, such as links not working or messages being deleted unexpectedly. A few other people also felt that there were issues with the donation process, specifically regarding unexpected charges or the display of donor names.

What people talk about most

User experience

Clients share positive opinions on user experience, highlighting the platform's ease of use and intuitive... See more

Service

Users describe positive interactions with service, highlighting its professionalism, respect, and discretion,... See more

Website

Reviewers highlight positive aspects of the website, often describing it as fantastic, easy to use, and... See more

Staff

Customers consistently note positive experiences with staff, describing them as professional, respectful, and... See more

Product

Consumers find the product to be positive, with many appreciating the ability to light virtual candles and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I used Funeral Guide recently via a Facebook link. I found the layout very straightforward, and a lovely way to leave tributes. You have the option of lighting a candle and posting photos in memory of... See more

Rated 5 out of 5 stars

It was lovely to see the family photos of happier times . The funeral guide feels peaceful. Nicely done . Choosing candles and leaving comments is a common idea nowdays . As is making a donation. But... See more

Rated 5 out of 5 stars

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families... See more

Rated 5 out of 5 stars

It was easy to follow the link, telling the family that we will be attending the funeral and reception. We also found it useful that we could write something about us to let the family know, how we k... See more

Company details

  1. Funeral Director
  2. Funeral Home
  3. Review Site

Written by the company

Funeral Directors Comparison & Review Site

Contact info

4.8

Excellent

TrustScore 5 out of 5

620 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

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4.8

All reviews

(620)

579 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Bereaved:

It's consoling that there's a platform for people, to share their opinions about their loved ones. Please keep up the good work. It helped put my mind at ease, in a difficult time.

15 July 2026
Unprompted review
Rated 5 out of 5 stars

The website was very easy to use…

The website was very easy to use enabling me to leave a message, light a candle and make a donation all in one place. This is a lovely way to express condolences at a difficult time and for families to see all the lovely messages and best of all to raise monies for some very worthwhile causes.

14 July 2026
Unprompted review
Rated 5 out of 5 stars

A beloved resident of our care home…

A beloved resident of our care home passed a few months ago, she had lived here for 10 years with her husband who, through illness, could not attend the funeral so the the silent, live feed function of him being able to see and feel part of the funeral was priceless!

14 April 2026
Unprompted review
Rated 5 out of 5 stars

HELPFUL SERVICE

I am grateful for this service which enables one to leave a tribute or share a memory. The only hick up I found was that, having written my message I tried to click light a candle and this seemed to delete my message so I had to start again.

4 July 2026
Unprompted review

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