The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
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Review summary
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Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
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Company details
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.2
Average
3K reviews
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Do NOT order flowers from FTD
Do NOT order flowers from FTD if you care about your money. The flowers that I ordered for a wedding never arrived at the recipients address for 3 days in spite of me calling daily to check on the status. Unfortunately, FTD has outsourced to India (no joke) and whenever you call for assistance, you will get the same answer every time - "we will deliver by 7:00 or 8:00pm today" and if you ask what the problem is - crickets. If I could give Zero stars for this review, I would. After my review was published, FTD attempted to remove my review by asking for more details - "If we don’t hear from you, the company may not be able to recognize your review as genuine." I assure you, this review is genuine and my Order #604424141. I already stated everything that needed to be said. My order was not delivered on time and all I got was excuses from India Tech Support who was only capable of reading from scripted responses. I ended up cancelling my order and demanding a full refund.
26 April 2026
Unprompted review
Reply from FTD
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and disappointment caused by the delay of your wedding flower delivery. We understand how important timely delivery is—especially for significant events—and we regret that we did not meet your expectations.
Thank you for allowing us the opportunity to resolve the issue by processing a full refund. Your feedback is valuable and has been shared with our teams to help improve communication and service reliability going forward.
We truly appreciate you reaching out and sharing your concerns, and we regret that this experience impacted your confidence in our services.
2 orders placed and not delivered
Placed an order, received confirmation, payment accepted and then a day later I was advised they could not find a florist in our area to deliver but I could call customer service and make another choice from their Box collection that would be delivered to our door via Ups or FedEx. Online chat could not help except to arrange the refund and I was not willing to spend time on the phone so I ordered via the website another selection and they took payment, advised order received and gave me the delivery date. When it was 8pm on the day of delivery I went to online chat and was told order could not be filled as no florist in area but I could order a Box delivery. Requested refund and will now purchase from a company that can deliver. Moral of the story, if you live in a big city you might get you delivery, if you live in the countryside tough luck don't bother ordering from FTD.com
30 April 2026
Unprompted review
Reply from FTD
Thank you for taking the time to share your detailed feedback. Disappointing our customers is not the experience we strive to provide.
Your comments regarding delivery availability are appreciated and have been shared with our team for review, as reliable communication and accurate fulfillment are extremely important to us.
Thank you for allowing us the opportunity to resolve the matter and for sharing your experience so we can work toward improving our service for future customers. We regret losing your trust and appreciate your candid feedback.
the flowers got delivered to the wrong…
the flowers got delivered to the wrong address. Called customer support and they said they would send a pic of the delivery location. NEVER HAPPENED. Don't think I am using this site again as I have no recourse with the shop that actually did the delivery
26 April 2026
Reply from FTD
We sincerely apologize for the experience you described and understand how frustrating and disappointing this situation was. Delivering an order to the incorrect address and failing to provide the requested proof of delivery is not the level of service we aim to provide. Please be assured that we have since contacted you directly to fully resolve your order and address all outstanding concerns. Thank you for sharing your feedback, as it helps us identify areas where improvement is needed.
If I could give them no stars I would!
If I could give them no stars I would!! Worst company ever!! Don’t waste your time or money! Such a disappointment! The picture of the flowers I ordered were absolutely beautiful, paid for same day delivery. Didn’t get delivered and then got an email saying they had to substitute it. Great spend $100 to not know what you’re getting!!! This gets even better, the next day comes and late afternoon still nothing delivered! Called and cancelled the order and only get part of my money back!! Please DO NOT USE THIS COMPANY!! Such a disappointment!!
20 April 2026
Unprompted review
Reply from FTD
thank you for taking the time to share your experience. We sincerely apologize for the delivery delays, the unexpected substitution, and the frustration this caused—this is certainly not the experience we want for our customers. We understand how disappointing it is when an order does not arrive as promised, especially after selecting same‑day delivery and expecting an arrangement similar to what is shown online. We have since contacted you directly to full resolve your order. Thank you again for bringing this to our attention, and we are truly sorry for the inconvenience and disappointment this caused.
Reply from FTD
Thank you for your feedback. We’re glad to hear that your delivery arrived early and that everything went smoothly. We truly appreciate you taking the time to share your experience.
I asked them to change a phone number…
I asked them to change a phone number for my flower delivery for my husband's memorial on May 9th.2026
The canceled my order , when I asked why.they couldn't tell. My peace of my mind is already expired snd now I have to order elsewhere and pay more.i have call logs to prove this bs
28 April 2026
Unprompted review
Reply from FTD
We don't have any record of your order with our company based on the information provided in your review. If you could share additional details, we would be glad to continue our search and, should we locate an order, provide further assistance. Thank you.
Got there on time great surprise for my…
Got there on time great surprise for my grandson
14 April 2026
Reply from FTD
Thank you for sharing your experience with us! We’re delighted to hear that everything arrived on time and helped create a special surprise for your grandson. Moments like these mean so much to us, and we truly appreciate you choosing our service. We look forward to helping you with more memorable occasions in the future.
Reply from FTD
We appreciate your review and appreciate you taking the time.
You were great
24 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
The smiley face mug with beautiful…
The smiley face mug with beautiful sunshine flowers was a WINNER!!!! She loved it and we all thought it was just beautiful! It perked up the lobby!
The other bouquet with the purple flowers was disappointing for me...it wasn't at all bright and gay as I'd pictured it from the photo on the ordering site. Only saving grace was she loves the color purple.
22 April 2026
Reply from FTD
Thank you for taking the time to share your feedback. We’re delighted to hear that the smiley face mug arrangement was such a success and that it brought brightness and joy to the lobby—reading that truly made our day.
We’re equally grateful for your honest comments regarding the second bouquet. We regret that it did not reflect the brightness and vibrancy you expected based on the photos shown, and we understand how disappointing that can be. Your feedback is valuable and helps us continue to improve both our designs and how they are represented online.
My Sister-In-law loved them
My Sister-In-law loved them. It was her birthday and she said the arrangement brought smiles to her. Thank you.
25 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
The Birthday girl received a very nice…
The Birthday girl received a very nice bouquet of flowers as ordered, so mission accomplished. Thanks.
27 April 2026
Reply from FTD
We’re grateful that you took the time to share your experience with us. Your feedback truly means a lot.
Beautiful arrangements!
Beautiful arrangements for a good price. The website is very easy to use.
24 April 2026
Reply from FTD
We’re grateful that you took the time to share your experience with us. Your feedback truly means a lot.
The flowers were beautiful and…
The flowers were beautiful and appreciated by the recipient.
22 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
Worst experience I've ever had
Worst experience I've ever had. Don't use them. My friend was in the hospital and I attempted to send her a deluxe bouquet, and I paid extra for next day delivery. After 3 attempts, they kept telling me I'd get a 20% refund and the flowers would be delivered again. The 4th time I had to request a refund. Terrible. Their customer service is outside the US, and despite their apologies, I couldnt even get a bouquet delivered, EVER!
24 April 2026
Unprompted review
Reply from FTD
We appreciate you taking the time to discuss your experience with us. We are pleased that we could help resolve this issue.
Reply from FTD
We appreciate you taking the time to post about your experience.
The flowers were beautiful and they…
The flowers were beautiful and they arrived on time.
24 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Flowers and chocolates were never…
Flowers and chocolates were never delivered to recipient on their birthday despite paying extra for an expedited and timely delivery. I called and spoke to a customer service representative and was assured after confirming the address again, the flowers would be delivered two days later. I received an email the next day advising me the flowers are being held and can't be delivered due to missing address information. This after I experienced trouble with a Christmas delivery. FTD isn't what it used to be.
EXTREMELY DISAPPOINTED!
26 April 2026
Reply from FTD
Thank you for discussing your experience with us. We're glad we could help resolve this issue.
The flowers were delivered on time.
23 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Easy to order
Easy to order. Beautiful selection. Flowers were delivered on time. The flowers were beautiful.
28 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
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