The Full Nest Bouquet was received in poor condition, since it was left on a 100⁰ porch in Florida...no door knock with personal delivery. Some of the fragile blooms were already moldy. I fear that... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I don't know if the arrangement I ordered to be delivered to her burial site was done. I received an email stating that it was delivered, but no visual confirmation. I tried to get the name of the f... See more
Company replied
Ordered arrangement of 24 roses for Mother's Day. They were delivered in a box and in very poor condition. There wasn't 24 stems in total. FTD compensated by giving a small refund that didn't even... See more
They delivered the flowers to the location, but did not ensure the person received them as a result my wife did not get her flowers on our anniversary day. I did include her phone number for any ques... See more
Company replied
Company details
About FTD
Written by the company
For more than 110 years, FTD has been your partner in giving with care, ease, and heartfelt meaning. We understand that your gift goes beyond the physical; it’s an expression of love and thoughtfulness. That’s why we treat every delivery as if it were for our own family, friends, or business partners, ensuring your emotions are conveyed with the highest respect and sincerity.
Our mission is to provide the finest quality, unwavering reliability, and a personal touch in every bouquet and gift. FTD flowers and gifts are expertly crafted, locally created, and hand-delivered, making your special moments truly memorable and your connections even stronger.
FTD Freshness Guarantee
7-day freshness guarantee
Your perishable flowers and plants are guaranteed to last seven days. If, for any reason, you are not satisfied with your delivery, please contact us within that timeframe, and we will make it right.
Contact info
200 N LaSalle St, 60601, Chicago, United States
- 1-800-736-3383
- www.ftd.com
3.2
Average
3K reviews
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Recipients were absolutely delighted!
Beautiful flowers gave the recipients true joy! 🥰❤️❤️❤️
22 April 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
Reply from FTD
We appreciate your review and appreciate you taking the time.
If I could I would rate a 0
If I could I would rate a 0.
I ordered 18 rosed for my wife. It was our 44th wedding anniversary. When they were not delivered I was told they would come the next day and that didn't happen. When I called a 2nd time I was told that the florist could fulfill the order and I wouldn't get any roses. Terrible service!
1 May 2026
Reply from FTD
Thank you for sharing your experience with us. We sincerely apologize for the disappointment caused by the missed delivery, especially for such a meaningful occasion as your 44th wedding anniversary. We understand how upsetting this must have been and regret that we fell short during such an important moment.
We truly appreciate you bringing this to our attention and for allowing us the opportunity to address and resolve the issue. Your feedback is invaluable and helps us work toward improving our service and reliability.
The flowers and arrangement was…so beautiful
The flowers and arrangement were beautiful. She loved them and shared a photo. Thank you
24 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Easy to order
Easy to order, can do it for next day delivery. Arrangement was very well done.
30 April 2026
Reply from FTD
Thank you for taking the time to review your experience with our service.
FTD could not fulfill the order to the…
FTD could not fulfill the order to the zip code requested. They promised a full refund, which never came through. On my fourth attempt with talking to customer service they said they would only refund me 50% of the order they could not fulfill. that refund also never came through. THEY ARE THE ABSOLUTE WORST. DONT WASTE YOUR TIME
23 April 2026
Unprompted review
Reply from FTD
Thank you for sharing your experience with us. We sincerely apologize for the frustration caused by the inability to fulfill your order to the requested zip code and for the issues you encountered with receiving the refund.
We truly appreciate you bringing this matter to our attention and for allowing us the opportunity to address and resolve the issue.
Damaged Roses and Wrong Greeting Text
The stems on 6 of the 50 roses were damaged near the top and they started drooping within a day. And, the birthday greeting came as all question marks rather than the text I typed in on the site.
25 April 2026
Reply from FTD
We sincerely apologize that several of the rose stems were damaged and began drooping so quickly, and for the issue with the birthday message not displaying correctly. We understand how disappointing this must have been, especially when ordering flowers for a special occasion. Your feedback is valuable and helps us improve both our product quality and order accuracy. Thank you again for reaching out and for giving us the chance to make things right.
FTD always ships Quality Flowers
FTD always ships the most beautiful flowers and the recipients have been so thrilled. The delivery was timely.
30 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Reply from FTD
Thank you for taking the time to review your experience with our service.
The vase in the picture that I ordered…
The vase in the picture that I ordered from, was not the same vase that was delivered.
1 May 2026
Reply from FTD
Thank you for taking the time to share your feedback. We sincerely apologize that the vase delivered did not match the one shown in the product image. While substitutions may occasionally be necessary due to availability, we understand how important these details are and regret any disappointment this may have caused. Thank you again for giving us the chance to make things right.
My mother's birthday flowers arrived on…
My mother's birthday flowers arrived on time and she loved them!
24 April 2026
Reply from FTD
We appreciate you taking the time to post about your experience.
PERFECT!!!
The delivery and the product were ON POINT!!! Thank You So Very Much!! Recipient was extremely Happy.
22 April 2026
Reply from FTD
We're so grateful that you took the time to share your experience with us.
Flowers arrived on time and they were…
Flowers arrived on time and they were beautifully arranged.
27 April 2026
Reply from FTD
We appreciate your review and appreciate you taking the time.
Timely delivery...
25 April 2026
Reply from FTD
Thank you for taking the time to share your feedback with us. We’re happy to hear that your order was delivered in a timely manner and appreciate you choosing us. Your support means a great deal, and we look forward to assisting you again in the future.
DO NOT USE THIS COMPANY it’s a scam
DO NOT USE THIS COMPANY it’s a scam. I tried to order flowers for my sister’s birthday and they were never delivered. They offered to still send them or give me a gift card. I said go ahead and send them despite it being well past her birthday. I actually received an email saying they were delivered and they had not been delivered. HUGE SCAM!!!! Stay away from this company!
2 May 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Warning: Shady
Warning: Super shady business. I placed an order online for my uncle’s funeral. Not only were the flowers never delivered, but I was never notified that the florist cancelled the order. Had I not asked someone to take a photo of the arrangement, they would have just pocketed the money.
2 May 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Reply from FTD
Thank you for taking the time to share your feedback. We’re glad to hear that you found the arrangement very nice and appreciate you choosing us. Your support is truly valued, and we look forward to assisting you again in the future.
FTD delivered a completely different…
FTD delivered a completely different arrangement from what I ordered. When contacted, they only offered a 30 percent refund not the entire purchase price! FTD are crooks! Do not order from them.
25 April 2026
Unprompted review
Reply from FTD
We are contacting you for more information to help locate your order. Once we have the order details, we will reach out to assist.
Do NOT order flowers from FTD
Do NOT order flowers from FTD if you care about your money. The flowers that I ordered for a wedding never arrived at the recipients address for 3 days in spite of me calling daily to check on the status. Unfortunately, FTD has outsourced to India (no joke) and whenever you call for assistance, you will get the same answer every time - "we will deliver by 7:00 or 8:00pm today" and if you ask what the problem is - crickets. If I could give Zero stars for this review, I would. After my review was published, FTD attempted to remove my review by asking for more details - "If we don’t hear from you, the company may not be able to recognize your review as genuine." I assure you, this review is genuine and my Order #604424141. I already stated everything that needed to be said. My order was not delivered on time and all I got was excuses from India Tech Support who was only capable of reading from scripted responses. I ended up cancelling my order and demanding a full refund.
26 April 2026
Unprompted review
Reply from FTD
Thank you for taking the time to share your experience. We sincerely apologize for the inconvenience and disappointment caused by the delay of your wedding flower delivery. We understand how important timely delivery is—especially for significant events—and we regret that we did not meet your expectations.
Thank you for allowing us the opportunity to resolve the issue by processing a full refund. Your feedback is valuable and has been shared with our teams to help improve communication and service reliability going forward.
We truly appreciate you reaching out and sharing your concerns, and we regret that this experience impacted your confidence in our services.
2 orders placed and not delivered
Placed an order, received confirmation, payment accepted and then a day later I was advised they could not find a florist in our area to deliver but I could call customer service and make another choice from their Box collection that would be delivered to our door via Ups or FedEx. Online chat could not help except to arrange the refund and I was not willing to spend time on the phone so I ordered via the website another selection and they took payment, advised order received and gave me the delivery date. When it was 8pm on the day of delivery I went to online chat and was told order could not be filled as no florist in area but I could order a Box delivery. Requested refund and will now purchase from a company that can deliver. Moral of the story, if you live in a big city you might get you delivery, if you live in the countryside tough luck don't bother ordering from FTD.com
30 April 2026
Unprompted review
Reply from FTD
Thank you for taking the time to share your detailed feedback. Disappointing our customers is not the experience we strive to provide.
Your comments regarding delivery availability are appreciated and have been shared with our team for review, as reliable communication and accurate fulfillment are extremely important to us.
Thank you for allowing us the opportunity to resolve the matter and for sharing your experience so we can work toward improving our service for future customers. We regret losing your trust and appreciate your candid feedback.
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