FSJ Shoes Reviews 

530
TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Considering 179 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and stylish designs of the products, often noting their comfort and the option for personalization. The customer service and staff are frequently highlighted for being helpful, friendly, and responsive, going above and beyond to ensure customer satisfaction. However, some customers also noted significant inconsistencies with product sizing, often finding items either too large or too small compared to their usual measurements. A few other people also felt that there were issues with order processing, including a lack of tracking information, delayed deliveries, or receiving incorrect or damaged items.

What people talk about most

Product

Clients share positive opinions on product, with many reviewers praising the quality, design, and comfort of... See more

Order

Users describe ambiguous interactions with order, with many expressing satisfaction and a willingness to... See more

Customer service

Consumers find customer service to be positive, with many reviewers consistently praising the helpfulness,... See more

Quality

Customers consistently note positive experiences with quality, often praising the sturdy materials, beautiful... See more

Staff

Customers had positive experiences with staff, highlighting their helpfulness, professionalism, and kindness.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Me encantan las sandalias de esta marca, tien muy buena calidad. Y tienen un excelente servicio al cliente. GraciasI love this brand's sandals, they have very good quality. And they have excellent cus... See more

Company replied

Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ I accidentally ordered the wrong size shoes from YDN Shoes, and I was so impressed by their service. Not only did they offer me a free replacement, but they also let me keep the original... See more

Company replied

Rated 5 out of 5 stars

I love Fsj I originally ordered in Dec for Christmas my shoes were too small seems sizing is a little different as I wear 12 but had to get size 14 boots, but FSJ accommodated me through the entire ex... See more

Company replied

Rated 5 out of 5 stars

FSJ Has just been WONDERFUL with making an error on my shoe order. The customer service employees are the BEST❤️. They respond quickly and immediately correct their errors. It’s worth the 3-4 week... See more

Company replied


Company details

  1. Fashion Accessories Store

Written by the company

FSJ official store. Find the best offer for HOT Heels, women's fashion shoes at FSJ TOP Shoes Design. More offers and discounts could be found.


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

530 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 95% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.4

All reviews

(530)

185 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The quality is excellent

The quality is excellent. True to size.
Customer service goes above and beyond!

14 November 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

amazing customer service

amazing customer service

11 November 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

Navy Blue Strappy Heels

I ordered my first pair of heels from Nice pairs because they specialized in hard-to-find sizes for women. I ordered a navy-blue strappy heel in size 4.5. I was pleasantly surprised with the fit and how they actually looked like the picture.

19 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

FSJ company is legit

FSJ company is legit. I love the shoes I ordered last year. I just ordered more a few minutes ago.

9 November 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

I love this website!

I love this website!
The selections are positively beautiful and the fact you can personalize any of the shoes makes this site essential to lovers of beautiful footwear like me, who can choose the looks they like.
I have ordered many times and will continue, with happy results.

9 November 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. We're glad to hear you like our shoes. We offer customization services so that customers can get unique styles they like.

Rated 5 out of 5 stars

My experience was great

My experience was great. The seller was very nice and understanding, especially communicating with their customer, I love my heels very pretty 😍.I had to get a size down cause the one I ordered was too big for my feet,and also the shipping was fast 👌🏽I have no complaints. I definitely recommend this website. I will be back to all of again 😊

27 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

I order Denim knee high boots

I order Denim knee high boots. I had them customize to my liking, and I must say I love them. They arrived today and fit perfectly and are very comfortable. I'm currently customizing another pair of shoes. I highly recommend this site.

4 November 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

You’ll want these shoes for Christmas!

I have had the best experience with fsjshoes!
I got the burgundy leather pumps,(maryjane style)
they are absolutely exquisite! So well-made and beautiful.
I am so happy with my experience and I would suggest you buying these shoes, because they are so cute for Christmas!

28 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

FSJ Customized my Denim Mule Clogs

FSJ Customized my Denim Mule Clogs. It was worth the extra $25 for the color I chose.
When it comes to an error the company is fabulous in making sure I get exactly what I asked for. I am ordering another custom denim in the next week.
The FSJ Support Team responds back with hours of you request. *****+******

24 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our custom service is designed to allow customers to get the unique style they want. Our goal is to ensure that customers have satisfactory and suitable shoes.

Rated 1 out of 5 stars

This company is a total scam

This company is a total scam. Beware buyers! You will not be able to return a pair that doesn’t fit you. The company will not respond to any of your emails and will not accommodate you with any returns. Will never buy anything from this company!

22 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

We apologize for any inconvenience this may have caused. We understand your feelings, but I have replied to all your emails and also contacted you via text message, yet we have not received a response. Please contact us again at support@fsjshoes.com.

Rated 5 out of 5 stars

Superior customer service

Superior customer service - yes, as other folks have said, size up or measure length and width (widest part all the way around the foot). You will not be sorry - they were so friendly, helpful, and prompt.
Enjoy their shoes - you found the right shop!

21 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

Most comfortable boots!!

Most comfortable boots!!! I love the style and comfort. Love the material, vibrant color, and the fit is comforting
I love these boots. I let my sister try them, she is hooked, ordering her a pair too.
I was not sure what size to order, spoke with the Customer Service, they were very helpful with finding the correct size for me.

14 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 2 out of 5 stars

The incentives to increase purchasing…

The incentives to increase purchasing is poor marketing strategy. It’s kinda insulting. You’d be better off using a rewards system than offering essentially $8-$10 bucks off at $100+ order. That’s not even gas or snacks funds.

7 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for your order. Different promotions may apply at different times, so the discounts may vary. You can contact us by email and we will verify the situation for you. Have a nice day.

Rated 4 out of 5 stars

Need more Ladies Size 4 options

Need more Ladies Size 4 options, especially for casual and dressy shoes.

7 October 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our shoes are available in women's US sizes 3-15. We also offer a variety of styles for customers to choose from. We hope you find the shoes you like and that fit you well. Have a nice day.

Rated 5 out of 5 stars

Great Customer Service

Although one of my heels had delivery issues and another pair were too small, customer service listened, responded in great time & ensured me they would fix the mishaps. They’re now sending me two new pairs of shoes. I really appreciate how considerate the customer service team is!

25 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

Fsj Shoes are stylish

Fsj Shoes are stylish . Please remember when ordering size up European sizes are smaller . Customer service worked with me . Thank you
Joy a happy customer

19 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

I love the boots I got

I love the boots I got, and the customer service was incredibly helpful!

30 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. Our goal is to ensure our customers have a pleasant shopping experience and find the right shoes for them. Have a nice day!

Rated 5 out of 5 stars

Love the shoes you carry

Love the shoes you carry! Also site is very friendly and easy to maneuver!

28 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

Thank you for sharing. We offer a wide variety of shoes so customers can find the ones they like. Have a nice day.

Rated 1 out of 5 stars

Stay away!

I ordered a pair of heels for my wife. The shoes took 19 days to arrive, and the shipment tracking provided gave very few updates. The shoes arrived damaged. I contacted customer service and told them I had received a damaged item. They asked me to provide a video showing the damage, which i did. I was offered the option to exchange the damaged pair (shipping was at my own expense) or I could keep the damaged pair and receive a refund of $40. (The shoes cost $120 and the damage was not repairable in any way so that they could ever be worn.) When I replied that I wished to accept the $40 refund they changed their mind. I was then told that the best they could do was a $20 coupon AND I would have to return the shoes at my expense. At this point, I am out the $120, as I am not going to go to the trouble and expense of returning the damaged shoes to get a coupon from a merchant that I will never buy from again. I advise other shoppers to stay away.

27 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

We’re truly sorry for the misunderstanding and any inconvenience caused. We’ve already reached out via email with a compensation offer but haven’t received a response yet. Please check your inbox or contact us directly so we can resolve this for you as soon as possible.

Rated 1 out of 5 stars

Received the poor quality cow print…

Received the poor quality cow print boots two days ago and immediately sent a request for a refund after seeing the poor quality of the material on the boots. I didn’t even try them on after seeing the poor quality . Now I am receiving a hard time requesting to be reimbursed and willing to send them back Very poor customer service and what a scamming so call company

22 September 2025
Unprompted review
FSJ Shoes logo

Reply from FSJ Shoes

We apologize for the inconvenience and understand your frustration. We are negotiating to address your unpleasant experience and improve our service quality.
We have contacted you via email, hoping to offer a solution, but have not yet received a response. Please check your inbox or contact us directly—we would be happy to assist you with this issue as soon as possible.

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