I was embarrassed by the funeral spray that I ordered for a family funeral. I ordered the "premium", which was a joke... I would hate to see the small. A family member joked that I could save a rose... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I gave this company 4 stars mainly because, in both cases, the flowers arrived on time. As expected, I did not get feedback on the funeral flowers I sent; I’m assuming they were okay. I did get to... See more
Company replied
I ordered an orchid plant for my aunt’s 100 birthday celebration. We live in different states so I didn’t personally see the plant. I heard from her that she is enjoying it and it is very beautiful.... See more
Company replied
I paid extra to have it delivered on Friday for a Saturday opening. UPS was given a specific delivery window but arrived at a completely different time. As a result, the plant sat in a box all weekend... See more
Company replied
Company details
About From You Flowers
Written by the company
At FromYouFlowers.com, we believe in the power of choice and affordability to brighten every occasion. Our mission is to offer an expansive array of beautifully crafted floral arrangements, plants, and gift baskets, delivered today. With a commitment to quality, speed and freshness, our diverse selection caters to diverse tastes and preferences, ensuring every gift is as unique as the recipient. We strive to make thoughtful gestures accessible with competitive pricing that doesn't compromise on elegance or impact.
We offer the convenience of same-day delivery, ensuring your heartfelt gifts arrive precisely when they're needed most. Whether it's a birthday, anniversary, or just because, FromYouFlowers.com stands as your trusted partner in delivering affordable gifts that brings smiles and warmth to any moment.
From You Flowers Guarantee
100% satisfaction guarantee
From You Flowers, LLC offers a 100% satisfaction guarantee. If you are not satisfied with our service for any reason feel free to contact us. We will either refund your money or redeliver a new product. The choice is yours! Problems are rare, but when they occur From You Flowers is available 24 hours a day to help you.
Contact info
143 Mill Rock Road East, 06475, Old Saybrook, United States
- 1 800 838 8853
- WeCare@FromYouFlowers.com
- www.fromyouflowers.com
From You Flowers Discounts
You should know
3.3
Average
8K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am extremely disappointed with my…
I am extremely disappointed with my experience with From You Flowers and would not recommend this company for funeral flower deliveries.
I ordered a funeral flower spray with a guaranteed delivery date of July 7, 2026, the day before my uncle's funeral, to ensure it would arrive on time. The flowers were never delivered on the promised date.
When I realized the order had not arrived, I contacted customer service at approximately 12:30 a.m. on the morning of the funeral to report the issue. I called again at 8:30 a.m. and spoke with a supervisor who assured me the flower spray would be delivered to the funeral service. Relying on that assurance, I expected the matter would be resolved.
Unfortunately, the flowers still did not arrive. I was forced to step outside my uncle's funeral service at 10:55 a.m. to call customer service yet again because the arrangement had still not been delivered. The funeral began at 9:00 a.m., and despite multiple phone calls and repeated assurances, the flower spray never arrived in time for the service.
Funeral flowers are not just another purchase—they are a final expression of love, respect, and sympathy. Missing a birthday or anniversary delivery is disappointing, but failing to deliver flowers for a funeral is inexcusable. My family was deprived of the opportunity to honor my uncle as intended during one of the most difficult days of our lives.
The lack of accountability, poor communication, and repeated broken promises made an already painful experience even more stressful. A company that advertises guaranteed delivery should stand behind that promise, especially for funeral services where timing is essential.
Based on my experience, I cannot recommend From You Flowers for any time-sensitive or funeral-related orders.
8 July 2026
Unprompted review
Reply from From You Flowers
Thank you for taking the time to share your experience with us. We sincerely apologize for the failure to deliver your funeral arrangement as requested and for the additional stress this caused during such a difficult time for you and your family. We understand the importance of funeral flowers as a meaningful expression of love, respect, and remembrance, and we regret that we did not meet your expectations.
We appreciate your feedback and the opportunity to review and address your concerns. Thank you as well for allowing us to work toward a resolution. Your comments have been shared with the appropriate teams, as they help us identify areas where we can improve our service and communication. We extend our deepest condolences for your loss and appreciate the opportunity to make this right.
Reply from From You Flowers
We appreciate you taking the time to post about your experience.
The few incorrect flowers were…
The few incorrect flowers were delivered in a jar & without my card!I was totally embarrassed & called from you flowers to describe & complain. They assured me the correct replacement would be sent with a $10 upgrade,
The arrangement they delivered was not anything similar to what I ordered! ! Again, embarrassed !!
25 June 2026
Reply from From You Flowers
Thank you for sharing your feedback. We sincerely apologize for the issues you experienced with your order, including the incorrect flowers, the missing card, and the arrangement not matching what was expected. We understand how disappointing and embarrassing this situation must have been, especially after trusting us with such a meaningful gift. We appreciate you bringing these concerns to our attention. While substitutions may occasionally be necessary due to availability, our substitution policy requires that the overall style, value, and quality of the arrangement be maintained. We regret that your experience did not meet those standards. A member of our Supervisors Department has personally contacted you to address your concerns and work toward a resolution.
The arrangement was exactly as shown!
The arrangement I chose was exactly like the photo online. It came on my sister's birthday and was very pretty!
24 June 2026
Reply from From You Flowers
We're so grateful that you took the time to share your experience with us.
Reply from From You Flowers
We appreciate you taking the time to post about your experience.
Prompt delivery of vivid bouquet by friendly staff.
Very prompt delivery of super vivid colors on healthy bunch of flowers. My mom liked the delivery person as she was very personable.
24 June 2026
Reply from From You Flowers
We're so grateful that you took the time to share your experience with us.
My daughter was delighted with her…
My daughter was delighted with her Birthday ca
ke arrangement.
25 June 2026
Reply from From You Flowers
Thank you for taking the time to review your experience with our service.
Reply from From You Flowers
We appreciate your review and appreciate you taking the time.
It was very easy to order
It was very easy to order. The flowers made my friends birthday extra special. She loved them.
25 June 2026
Reply from From You Flowers
Thank you for taking the time to review your experience with our service.
Easy selection and checkout!
8 July 2026
Reply from From You Flowers
Thank you for taking the time to review your experience with our service.
The arrangements were beautiful and…
The arrangements were beautiful and delivered on time.
1 July 2026
Reply from From You Flowers
We're so grateful that you took the time to share your experience with u
Excellent Sevice
7 July 2026
Reply from From You Flowers
Thank you for taking the time to review your experience with our service.
Reply from From You Flowers
We appreciate you taking the time to post about your experience.
Easy to use website with promp decall…
Easy to use website with promp decall livery. Always nice to receive a call from the delivery driver to let me know the delivery was made.
3 July 2026
Reply from From You Flowers
We're so grateful that you took the time to share your experience with us.
Easy to use!
7 July 2026
Reply from From You Flowers
We appreciate your review and appreciate you taking the time.
Your shipping price to deliver is…
Your shipping price to deliver is pretty high. You are the only flower shop that charged me for a vase. I sure hope the flowers look great.
7 July 2026
Reply from From You Flowers
Thank you for sharing your feedback. We sincerely apologize if our pricing, including the delivery and vase charges, did not meet your expectations. We understand the importance of transparency when placing a special flower order and appreciate your concerns.
We truly appreciate you taking the time to provide your feedback and thank you for allowing us the opportunity to address your concerns. Customer input is invaluable in helping us evaluate our services and improve the overall experience we provide. We hope the flowers brought joy to the recipient and reflected the quality and care intended with your gift.
Thank you again for your feedback and for giving us the chance to resolve this matter. We value your business and appreciate the opportunity to serve you.
Beautiful bouquet!
Beautiful bouquet!! Ordered a colorful bunch for my mom and it was stunning. Florist carefully delivered and made sure all was ok. Highly recommend!
3 July 2026
Reply from From You Flowers
We appreciate your review and appreciate you taking the time.
The flowers were so different from the…
The flowers were so different from the photos.
Also the courier forgot the chocolates, and came next day to deliver it!
29 June 2026
Reply from From You Flowers
Thank you for taking the time to share your feedback. We sincerely apologize that the flowers received were significantly different from the arrangement pictured online and that the chocolates were not delivered with the original order, requiring a separate delivery the following day.
We appreciate you bringing these concerns to our attention and thank you for allowing us the opportunity to resolve the matter. We understand how important it is for both the floral arrangement and accompanying gift items to arrive as expected, and we regret the disappointment and inconvenience this experience caused. Your feedback is invaluable and helps us improve our product quality, order accuracy, and delivery processes.
Thank you again for your feedback and for giving us the chance to address your concerns. We truly value your business and appreciate the opportunity to improve our service.
Birthday Flowers
Flowers arrived on time and were beautiful for my daughter's birthday. Very happy.
3 July 2026
Reply from From You Flowers
We appreciate your review and appreciate you taking the time.
I was under the impression that the…
I was under the impression that the delivery was free and cost $15 more.
7 July 2026
Reply from From You Flowers
Thank you for your feedback. We sincerely apologize for any confusion regarding the delivery charges associated with your order. We understand how disappointing it can be when the final cost is higher than expected, especially when you were under the impression that delivery would be free. member of our Supervisors Department has contacted you directly to address your concerns and work toward a resolution.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.