We had a lovely experience with this lovely firm Nothing was too much There was always someone on hand to advice and guide We would always refer ourselves to this helpful firm should we ever deci... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Purchased a camper van from Fresh Motors back in September 25. From the initial enquiry, through to picking up the vehicle we were treated with respect by very polite, friendly staff. From director t... See more
I found purchasing a used car from FRESH Motors a pleasing and trouble free experience. The purchase was made online after being shown a walk-round video and the car was delivered to my door. My old c... See more
Company replied
Kiran was very helpful and made us feel at ease and he sorted all the necessary paperwork and everything went smoothly making us feel confident we were in safe hands all in all an A1 plus service than... See more
Company replied
Company details
Written by the company
We provide a Fresh contemporary approach to the buying process, offering attractive value propositions, priding ourselves in understanding your individual or business buying needs, through tailoring our service to match accordingly. Operating throughout Norfolk, from an appointment only model, we present a unique viewing experience allowing you to feel relaxed and in harmony. Customer satisfaction is at the heart of our success, which is why we provide support at every step of the journey, from vehicle advice, tailored bespoke finance or even after sales care, we make sure you're delighted with every aspect.
Contact info
Norwich Road, IP25 6HW, Watton, United Kingdom
- 01953 797272
- sales@freshmotors.co.uk
- www.freshmotors.co.uk
4.9
Excellent
394 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great company to deal with
Ive used them in the past the video they show before work is completed and the friendly staff are all big positives
25 August 2026
Unprompted review
Had an excellent experience buying my…
Had an excellent experience buying my car from Fresh Motors.
Bought remotely and have never done that before but having read previous reviews could see Fresh Motor were a trustworthy concern.
Dealt with Adam - via email and he then sent a video of car enabling us to then reserve. He was very responsive to my queries and replied quickly.
Decided to travel on train (170 miles away) to collect car, although they did offer to deliver.
On the handover day unfortunately Adam was on annual leave but he had passed everything over to his colleague Kieron who was again very helpful.
I wouldn’t hesitate to recommend Fresh Motors - and even though not local to me would buy from them again
Many thanks
Sharan
20 August 2026
Adam and Kieran were excellent from…
Adam and Kieran were excellent from start to finish. They were proactive and knowledgeable. I am happy with my purchase and they found me a good finance deal
20 August 2026
Reply from Fresh Motors
Hello Cheryl,
thankyou so much for the review and for leaving your trust in us when it comes to purchasing your new vehicle. We hope that the Juke treats you well for an extremely long period of time and if you ever need any assistance in the future, please do not hesitate to give us a shout!
Kieran
Senior Sales Executive
Kieran was a pleasure to deal with
Kieran was a pleasure to deal with , great company , brilliant delivery driver , would recommend
5 August 2026
Unprompted review
Reply from Fresh Motors
Hello Alan,
I am extremely glad to hear that you are pleased with the overall experience with us on the purchase of your new Fiesta Van. From start to finish, you were a pleasure to deal with and we hope to be able to work together again in the future!
Kieran
Senior Sales Executive
Very good excellent
1 August 2026
Another quality experience with Fresh…
Another quality experience with Fresh Motors. Normal people, running a quality business that focuses on customer service. Could not recommend these folks more. A company that relies on treating customers fairly to keep the doors open - never a bad thing. A special thanks this time to Dave, Ricardo and Will. See you for next repair/service guys.
11 August 2026
Unprompted review
We had such a positive experience at…
We had such a positive experience at Fresh Motors. All the staff were helpful and friendly. Our car was prepared to a high standard and we are very happy with our recent purchase,
Thank you Fresh Motors.
5 August 2026
Reply from Fresh Motors
Hello Carol,
thankyou for the review left for us based on your recent purchasing experience with us on your new Focus.
We truly hope that the new car lives up to and beats the previous ownership of your last Focus.
If you require anything in the future, please feel free to get in touch and we would be more than happy to assist.
Kieran
Senior Sales Executive
Good service and response times
Good service and response times. Perfect finish on car for ceramic protection
10 August 2026
Unprompted review
Reply from Fresh Motors
Hello Sean,
thankyou for the 5* review on your recent Ceramic Coating booking with us here at Fresh.
We are pleased that you felt the overall experience was up to your expectations and we hope that you can enjoy the new car with that lifetime guarantee on the interior & exterior too!
Kieran
Senior Sales Executive
Excellent service
The service I received from Fresh Motors was exemplary - ease of booking with excellent communication both online and by telephone. The job itself was completed very quickly - booked late on Saturday and I drove my car away at 10am Monday morning. Front desk staff pleasant and efficient.
10 August 2026
Unprompted review
As a first time customer I was…
As a first time customer I was impressed with the service I received. Went in for a tyre change and to check the others. Got a video of my car showing me the other tyres and talking me through the recommendations. Quick turn around and great service from the staff.
8 August 2026
Unprompted review
Fresh Motors is hands-down my favorite…
Fresh Motors is hands-down my favorite garage. I always bring my car here for servicing and MOTs, and they never disappoint. Reliable, honest, and top-quality service every single time. Highly recommended!
8 August 2026
Unprompted review
Impressed
We had a little hiccup with the finance company but the team put it right straight away so was very impressed. Kiren was amazing and showed me all the buttons as it looked like a spaceship when I got in, truly impressed with Fresh Motors
5 August 2026
Unprompted review
Reply from Fresh Motors
Hello Lance,
thankyou for your honest and thorough review.
We are pleased that after a little hiccup with the 3rd party finance company, we managed to deal with this situation promptly and ensure that you were able to drive away with a smile on your face!
If you need anything in the future, please feel free to get in touch and we hope to see you next year for your MOT & Service!
Kieran
Senior Sales Executive
Ricardo was very helpful when…
Ricardo was very helpful when organising what to do next with my car, made everything clear and very easy.
5 August 2026
Unprompted review
I recently bought a car from Fresh…
I recently bought a car from Fresh Motors, and I couldn't be happier with the experience. Kieran took care of everything from start to finish, making the whole process as smooth and straightforward as possible. He even arranged a complimentary pickup from Thetford station at short notice, which was greatly appreciated. His professionalism, excellent customer service, and willingness to go the extra mile made the entire experience outstanding. I highly recommend Fresh Motors to anyone looking for a hassle-free car-buying experience.
5 August 2026
Reply from Fresh Motors
Hello Shanaka,
thankyou so much for such an in-depth review. Initially dealing with you over the phone, providing a full walkthrough video & plenty of emails, it was great to be able to put a face to the name and get both yourself and your partner on your way in your new car!
We hope that you are still enjoying it and we wish you all of the best with the future with with the car!
Kieran
Senior Sales Executive
Great fast smooth customer service
Kieran
Gave me a smooth and simple process no issues
1 August 2026
Unprompted review
Reply from Fresh Motors
Hello,
thankyou for your 5* review.
It means a lot to us and we hope to be able to assist you again in the future.
Kieran
Senior Sales Executive
Great customer service
Great customer service, reminders when Service and MOT due,full and detailed explanation of work needing to be done going forward.
3 August 2026
Unprompted review
Great experience
First time having an MOT and service here since buying from you last summer. Really liked the booking system, video run through and paying by link. Everything was followed up by the promised phone calls. Just a great all round experience.
1 August 2026
Unprompted review
Reply from Fresh Motors
Hello Phillip,
thankyou for your review based on your experience with us here at Fresh.
I am glad to hear that I managed to handle everything for you to a high standard and that you are enjoying the new car!
Kieran
Senior Sales Executive
⭐️⭐️⭐️⭐️⭐️
Took my TT in for an MOT at Fresh Motors and as always, couldn’t fault the experience—friendly and professional. The whole team are brilliant, techs and front of house staff, it’s genuinely a great garage. Highly recommend and I wouldn’t go elsewhere!
31 July 2026
Unprompted review
Excellent customer service from Kieran…
Excellent customer service from Kieran - bought the car online and Kieran provided all information requested. Very responsive. Delivered by Jonathan who was equally personable and helpful. Would thoroughly recommend.
1 August 2026
Reply from Fresh Motors
Hello Ashley,
Thankyou for your review based on your purchasing experience of your new Porsche Taycan! Quite the car if I do say so myself.
Your review means a lot to us and we are glad to have had the opportunity of being able to get you into your new car!
If you need anything in the future, please don't hesitate to get in touch.
Kieran
Senior Sales Executive
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.