Darien was running a little late but he messaged to give me a revised ETA, on arrival he got straight to work, tapped on my window on completion and the car looked as new. Poor guy, it was relatively... See more
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My car interior was absolutely filthy with ingrained muck and straw all remnants from tip runs and horsey life. Tommy went over and above and did a fantastic job, it looks brand new. I would whole h... See more
Company replied
I'd highly recommend this company Tommy from fresh car Burnley arrived as agreed. In fact a couple of minutes earlier which I found courteous. Everything that was needed he had brought with hi... See more
Company replied
Jonny from Freshcar Liverpool was really good, he did a very good job. However, scheduling with this company was a little bit more difficult. However, the overall experience was good. Thankyou.
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Company details
Written by the company
Fresh Car is a nationwide mobile car care service, delivering Valeting, SMART Repair and Mechanics directly to your doorstep. Our trusted network of friendly, professional franchise partners operate across the UK, bringing high‑quality car care to you at home or work. With Mobile Car Valeting you can choose from quick refreshes to full deep‑clean packages, all carried out on your driveway. Whether you need your car looking its best for a special occasion or simply want it feeling fresh again, our team brings everything needed to you. Our SMART Repair services fix minor bodywork issues on the spot, saving you the hassle of bodyshop visits. This includes bumper scuffs, paintwork touch‑ups, small dent repairs and minor alloy wheel refurbishment, usually completed within a few hours. Our mechanics handle everyday maintenance and repairs wherever you are. From diagnostics and servicing to brake pads, oil changes and more complex jobs, we make it easy to keep your car running smoothly without the inconvenience of a garage trip. Every service can be booked online in minutes. Simply choose your location, pick the service you need, and we’ll come to you. No phone calls, no waiting around, just straightforward, reliable mobile car care.
Contact info
United Kingdom
- www.freshcar.co.uk
4.6
Excellent
3K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 94% of negative reviews
Typically replies within 24 hours
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Chris was great
Chris was great, a credit to Fresh Car.
Very conscientious, great finish to both the cars.
Highly recommended, will book him next time.
6 July 2026
Unprompted review
Reply from Fresh Car
Hello Grahame,
Thanks for taking the time to leave a review, we appreciate it!
We're so glad to hear the valets went well for both vehicles.
Thanks for recommending and we look forward to assisting you again in the future.
Disappointing Repair Work and Customer Service
I'm very disappointed with the repair work done recently by a Fresh Car technician. There were some scratches and dents in the side of my car which he said he could fix. On 3rd June he and a colleague worked on the car outside my property from 9.30 until about 7. When looking over the car at the completion of the work, unfortunately it was pouring with rain and poor light so I could not see it that well. The repairer showed me a section where he said the paint had "reacted badly" to filler underneath, which I didn't understand as I've never previously had work done on this car. He then said it was something to do with how Nissan paint their cars so only their own products work on them, which seemed questionable. He knew this was a Nissan car before taking on the job so should have flagged up that this paint issue could have happened - also why did the paint "react badly" only in these patches? I could see that there were discoloured patches that didn't match with the rest of the paintwork which looked awful and I expressed my concern; he said it wasn't his fault. We agreed he should knock off some more from the final amount but he said he could only reduce it by £50. I could also see in the poor light that they had not left the car to a professional standard - the parts they had worked on were covered in white dust or residue. The payment of £900 was made and they left.
But when I inspected the car the next morning it seemed a really over-inflated price for what they had actually done. The discoloured patches looked really bad and would need redoing - on closer inspection the paint was bubbled and rough, not smoothly blended with the other paintwork. And again on close inspection, the other repainted parts don’t even look exactly the right colour and they also seem matt and bumpy/bubbled, not smooth and shiny like the rest of the car. (I have photos and a video I have taken to show this.) I left a negative review (although factual like this one) and complained to Fresh Car the next day and said I wanted a full refund of the £900 I paid for the repairs. The repairer phoned me and said that he had been negotiating with “head office” and all they could offer was £500. I said I wasn’t happy with this and thought that I was entitled to a full refund as I wasn’t happy with the job and he had effectively damaged my car. He said that this was the highest he could go and I accepted under protest as I had to return the vehicle to the leasing company the following week and knew I would incur penalty charges for this poor paintwork. The repairer also said that to receive the refund I would have to remove the negative review from the Fresh Car website, which again I questioned but he said it was as a condition of receiving the money.
Since, as anticipated, the inspection from the leasing company identified the work as “poor repairs” (in fact the assessor said this was some of the worst paintwork he’d ever seen), they incurred penalty charges to the amount of £675. I have subsequently written to the repairer to request a further refund, with a court case to recover the money and charges being the next step. Fresh Car have not been helpful and have only said I need to resolve the issue with the repairer, although they are the company I originally booked the repairs through and who gave me his name and details.
3 June 2026
Unprompted review
Reply from Fresh Car
Hello Mr Dixon,
Thank you for taking the time to share your feedback. We are genuinely sorry to hear that the repair did not meet your expectations and that you have been left feeling disappointed with the outcome.
We understand that a partial refund was processed to you, and we're sorry to hear that the operator was unable to provide a further refund following your concerns. We also understand that you have since chosen to pursue the matter through the courts with the technician involved, and we're sorry that the situation has reached this stage.
Although the repair was completed by an independent franchise operator, we appreciate the frustration this experience has caused. If there is anything further we can do to assist or provide in relation to your case, please don't hesitate to get in touch and we will endeavour to help where we can.
Booking the appointment was really…
Booking the appointment was really straightforward. I have used fresh car previously. The valater turned up on time . I had the signature valet with an engine bay clean ... The attention to detail is second to none . Bear in mind it's a valet not a detailing . The car has never looked better . The engine bay , interior,bodywork looks like new . That fresh car . I'm sorry I don't recall the valaters name .
10 July 2026
Unprompted review
Reply from Fresh Car
Hello Stephen,
Thanks for taking the time to leave such a lovely review.
We're glad to hear you found the booking process straight forward and that the appointment itself went really well.
Your valeter was Ali, just incase you wish to book him again in the future!
Thanks for recommending!
We had our VW T4 valeted for our daughters wedding
We had our VW T4 valeted for our daughter’s wedding as she was going to be arriving in it.
Fresh Car valeting didn’t disappoint- our van looked amazing- the wheels and all the paint work gleamed and the inside was pristine. Thankyou Tristan- you did a fabulous job
10 July 2026
Unprompted review
Reply from Fresh Car
Hello Caroline,
Thanks for taking the time to leave a review outlining your experience with us. We're so glad to hear the appointment went well and that the car was left sparkling for your daughters wedding.
We'll be sure to pass on your lovely remarks to Tristan.
Julian was really friendly and worked…
Julian was really friendly and worked hard during a very hot day. Both our cars look brand new, really happy with the result and will use Julian again in future.
8 July 2026
Unprompted review
Reply from Fresh Car
Hello Emma,
Thank you so much for your kind words. We’re delighted to hear that Julian’s hard work and friendly approach made such a positive impression, especially on such a hot day.
It’s great to know both cars look brand new and that you’re happy with the results.
We’ll be sure to pass your feedback on to Julian, and we look forward to welcoming you back again in the future.
All in all I’m quite satisfied
All in all I’m quite satisfied. The only thing that has been missing is the internal ceiling, that unfortunately wasn’t touched at all. This is something that should have been cleaned.
6 July 2026
Unprompted review
Reply from Fresh Car
Hi Luca,
Thank you for sharing your feedback. We're glad to hear you were mostly satisfied with the service.
Please note, We can see that your service booked was a Full Valet, This does not include cleaning of the roof lining which is why this was not completed in your booked service.
This would be included within our Interior Deep Clean or Signature Valet, Apologies for any confusion.
Carl was excellent in his work and very…
Carl was excellent in his work and very polite and hard working the end product was far better than when I originally bought the car I have no problem in recommending your company but more especially Carl himself
9 July 2026
Unprompted review
Reply from Fresh Car
Hello Mr. Rowe,
Thank you for your fantastic feedback!
We’re delighted Carl impressed you with his hard work, politeness, and excellent results, especially leaving your car looking even better than when you first bought it.
Your recommendation means a lot to us, and we’ll be sure to share your kind words with Carl.
We look forward to helping you again in the future!
There was nothing clean about my car!
My car was supposedly cleaned at a cost of £100. The doors, boot and bonnet recesses were missed. A squashed fly on the inside of my windscreen remained, and the interior screen surfaces were full of bleary grease. Three days after the so-called cleaning, I received a customer satisfaction email, which I duly completed with some criticism. Apparently if the criticism is received outside of 48hrs, it’s disregarded and Freshcar declined to put things right. Why ask for feedback if it’s going to be disregarded? I shall not be returning for more - I get a better job at the local hand car wash. I suggest you give them a wide berth.
6 July 2026
Unprompted review
Reply from Fresh Car
Hello Mr. Crowther,
Thank you for taking the time to share your feedback. We're sorry to hear that you were disappointed with your experience.
Our customer satisfaction surveys are sent automatically after every service and are intended to gather all feedback, both positive and negative. We genuinely value honest reviews, as they help us identify areas where we can improve.
Regarding your concerns, our terms and conditions ask that any issues with a valet are reported within 48 hours of the service. This allows us to investigate while the condition of the vehicle and the work carried out can still be accurately assessed. When concerns are raised several days later, it becomes much more difficult to determine whether the issues relate directly to the valet, particularly where the vehicle was inspected with the operator at the time of completion and no concerns were raised.
As we operate under a franchise model, any decision regarding compensation or a goodwill resolution is ultimately made by the individual franchise. In this instance, they declined to offer a resolution due to the time elapsed before the concerns were reported.
We understand your frustration, particularly as you responded promptly to the survey when it arrived. Your feedback has been noted, and we appreciate you taking the time to share your experience with us.
What an extremely pleasant and lovely…
What an extremely pleasant and lovely person Jeff is, he made a wonderful job of my car, it looks incredible. I’m so pleased I had it done and will definitely get him back in the future, thank you so much for offering this service in my area.
6 July 2026
Unprompted review
Reply from Fresh Car
Hello Christine,
Thank you for your wonderful feedback!
We’re delighted Jeff made such a positive impression and left your car looking incredible. It’s great to know you’re pleased with the service and plan to book again in the future.
We truly appreciate your support and are glad to be available in your area!
First class job by Joe
First class job by Joe. Car looked like new after valet
10 July 2026
Unprompted review
Reply from Fresh Car
Hello Mick,
Thank you for your kind words! We’re delighted Joe delivered a first‑class valet and left your car looking like new.
We’ll be sure to share your feedback with him and it means a lot to the team.
We look forward to providing the same high standard again next time!
Very helpful & have hairy dogs & hairs…
Very helpful & have hairy dogs & hairs were completely taken off seats, etc. deffo using you again. Thank you
8 July 2026
Unprompted review
Reply from Fresh Car
Hello Lyn,
Thank you for your kind words!
We’re delighted to hear Darien was able to remove all the dog hairs and leave your car spotless. It’s great to know you found the service so helpful, and we truly appreciate your support.
We look forward to seeing you again next time!
fantastic job done by a very polite…
fantastic job done by a very polite gent,i have kept his number for the next time.you have got to have your car done to see what i mean.WELL DONE FRESH.
6 July 2026
Unprompted review
Reply from Fresh Car
Hello David,
Thank you for your fantastic feedback!
We’re delighted to hear you were impressed with the service and that our team member left such a great impression.
It’s wonderful to know you’ll be booking again and recommending us and your support means a lot. WELL DONE messages like yours really motivate the team!
Excellent
The clean was brilliant and took the exact quoted time. It’s back to feeling brand new. Would definitely use again.
7 July 2026
Unprompted review
Reply from Fresh Car
Hello Joanna,
Thank you for your feedback!
We’re delighted to hear the clean was brilliant and completed within the quoted time. It’s fantastic to know your car feels brand new again.
We truly appreciate your support and look forward to welcoming you back next time!
Harry was on time
Harry was on time, polite and clearly explained what he would do. Car was really clean and highly presentable asa result
8 July 2026
Unprompted review
Reply from Fresh Car
Hello Jeremy,
Thank you for your kind feedback!
We’re delighted Harry arrived on time, was polite, and explained everything clearly. It’s great to hear your car was left looking clean and highly presentable.
We’ll be sure to share your comments with him, and we look forward to helping you again in the future!
Fantastic Job
Karl turned up earlier than scheduled, which was amazing. He was really thorough and did a fantastic job.
Much appreciated
Colin
9 July 2026
Unprompted review
Reply from Fresh Car
Hello Colin,
Thank you for your kind feedback!
We’re delighted Karl arrived ahead of schedule and impressed you with his thorough work. We’ll be sure to share your comments with him, it means a lot to the team.
We look forward to providing the same fantastic service again in the future!
Wonderful
Wonderful - spotless car, and it was a right state- so thank you .
6 July 2026
Unprompted review
Reply from Fresh Car
Hello Lucy,
Thank you for your kind words!
We’re so pleased to hear your car was left spotless, especially given the condition it started in.
We’ll be sure to pass your thanks on to the team, and we look forward to helping you again whenever you need us.
Car was so clean and sparkly
Car was so clean and sparkly, really great attention to detail.
Looks like a brand new car
6 July 2026
Unprompted review
Reply from Fresh Car
Hello Julie,
Thank you for your lovely feedback!
We’re delighted to hear your car was left sparkling clean and looking brand new.
Attention to detail is something we pride ourselves on, so it’s great to know this stood out to you.
We look forward to providing the same high standard again next time!
Great experience
The service was quick and very efficient. Darien was early, which was a bonus, and reacted well to the fact that the car had to be valeted away from my home (but nearby).
I'm very impressed with the set up he had, which gave me confidence in the job he did.
8 July 2026
Unprompted review
Reply from Fresh Car
Hello Gary,
Thank you for your kind words!
We’re delighted to hear Darien impressed you with his efficiency, flexibility, and professional set up.
Arriving early and adapting to the situation is exactly the level of service we aim to provide.
We’ll be sure to share your feedback with him, and we look forward to helping you again soon!
James did a fantastic job on my car
James did a fantastic job on my car. Great communication before and during the clean, very professional and exceptional attention to detail. I have already recommend to friends and family and I won't hesitate to book again. Thank you so much
7 July 2026
Unprompted review
Reply from Fresh Car
Hello Kelly,
Thank you so much for your wonderful feedback!
We’re thrilled to hear James impressed you with his professionalism, clear communication, and attention to detail.
It’s fantastic to know you’ve already recommended us to friends and family, and we truly appreciate your loyalty. We look forward to welcoming you back again soon!
car now in showroom…
On time & duration car now in showroom condition
Thank you Liam
9 July 2026
Unprompted review
Reply from Fresh Car
Hello Bernard,
Thank you for your wonderful feedback!
We’re delighted Liam was able to get your car looking showroom ready and complete the valet on time.
We’ll be sure to share your kind words with him, and we look forward to helping you again in the future!
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