I thought it was a scam, took ages to receive communications and felt like a scam. After many email with Mia, the goods finally arrived with quality of materials was excellent and the cut was love... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I initially ordered and was a little concerned that the pants might not fit properly. Once they arrived they needed some modifications and French Crown was willing to send me a new pair of pants fre... See more
Company replied
Nora is the representative for French that helped with my order. I contacted them and they followed back ensuring the problem was solved. I am more than grateful for their support ,I've been a custome... See more
Company replied
Good morning, I've been a french quarter customer for some years now. I love the style and fit of the items I've gotten so far. Unlike any other online company,when a mistake is made they urgently too... See more
Company replied
Company details
Written by the company
French crown is one of the globally recognized premium apparel brand for men. Since its inception, the brand has become a trendsetter for crafting high-quality dress material with various unique styles and designs. Right now we are serving 40+ countries with our multiple websites. https://frenchcrown.com/pages/about-us
Contact info
93 Whitehead Road, STE 10259, Hamilton, United States., 08619, New Jersey, United States
- 9723325522
- contact@frenchcrown.com
- www.frenchcrown.com
4.2
Great
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 98% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from French Crown
Dear Peter Abraham,
Thank you for your wonderful feedback!
We’re delighted to hear that you had a great experience and are happy with our products and service. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Fabric of the jeans is up to mark
Fabric of the jeans is up to mark. No problem with the product.
16 May 2026
Unprompted review
Reply from French Crown
Dear Hariom Garg,
Thank you for your kind feedback!
We’re delighted to hear that you’re satisfied with the fabric quality of the jeans and that the product met your expectations.
Your support truly means a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
I ordered 5 suits on April 3rd and…
I ordered 5 suits on April 3rd and received them May 13th. It took me many whats app texts until I got a response. Now that I received the suits, they were undersized. I alway fit into a 42 but this 42 was way too tight. They say it is easy to return the items, but are not responding at all. They even said my email was not recieving emails from them. This is a lie as I have gotten 50 promotional emails from the same email. Save your money and your sanity and buy elsewhere.
13 May 2026
Unprompted review
Reply from French Crown
Dear Seth Rossignol,
We’re truly sorry to hear about your experience and understand your frustration.
A delay of this length, difficulty receiving responses, and sizing concerns are certainly not the experience we aim to provide. We sincerely apologize for the inconvenience caused and for the communication issues you faced during this process.
We also regret that your return request has not yet been properly addressed. Please understand that we never intend to ignore customer concerns, and we apologize if there was any confusion regarding email communication.
Your feedback regarding the sizing inconsistency and lack of timely support is being taken very seriously. We would like the opportunity to urgently review your case and work towards a fair resolution.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Sizing & Return Concern”
Our senior support team will personally investigate your case and assist you accordingly.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
I ordered a shirt from French Crown and…
I ordered a shirt from French Crown and it was not my size, i contacted Customer support and was assisted by Rahul. He did an excellent job in assuring best of services and help me get a replacement. I got the exchange and a wonderful product! Hats off to Team French Crown!
Thanks to Rahul
15 May 2026
Unprompted review
Reply from French Crown
Dear Jithin Abraham,
Thank you so much for your wonderful feedback!
We’re delighted to hear that Rahul was able to assist you promptly and ensure a smooth replacement experience. It’s great to know that you’re happy with the exchanged product and the service provided by our team.
We’ll be sure to share your kind words with Rahul — it will truly make his day!
Your support and appreciation mean a lot to us. We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Great service
Mia at French Crown was a great help in resolving my issues with my order. Thank for your attention to service.
4 May 2026
Unprompted review
Reply from French Crown
Dear DW,
Thank you so much for your kind feedback!
We’re delighted to hear that Mia was able to assist you and help resolve the issues with your order. Providing attentive and supportive service is always our priority.
We’ll be sure to share your appreciation with Mia — it will mean a lot to her!
Thank you for choosing French Crown. We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Thank you for making great quality…
Thank you for making great quality shirts at good prices.
15 May 2026
Unprompted review
Reply from French Crown
Dear Selwyn Prabhakar,
Thank you so much for your kind feedback!
We’re delighted to hear that you appreciate the quality of our shirts and the value we offer. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Reply from French Crown
Dear Shahzad Ahmad,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the premium quality of the shirt. Your satisfaction truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Ordered a pair of pants from French…
Ordered a pair of pants from French Crown and accidentally got the sizing wrong. Reached out to customer service and they were understanding and helpful throughout the process. They’re making me a new pair free of charge, which I really appreciated.
Great customer service so far and the quality looked promising from what I received. I’ll update my review once the replacement pair arrives.
13 May 2026
Unprompted review
Reply from French Crown
Dear Jah Eaz,
Thank you so much for your thoughtful feedback!
We’re delighted to hear that our customer service team was able to assist you smoothly with the sizing issue and provide a positive resolution. We truly appreciate your understanding and patience throughout the process.
It’s also wonderful to know that the quality of the product left a promising impression. Your support and trust mean a lot to us, and we’re confident you’ll love the replacement pair as well.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Poor quality coat
Poor quality coat. The 4 buttons on the coat sleeves are all stuck together and not in-line. Shipping of the coat took several weeks and looked like it had a ruff delivery. The wooden hanger was in 3 pieces. I wouldn’t buy again.
12 May 2026
Unprompted review
Reply from French Crown
Dear Richard von Hurst,
We’re truly sorry to hear about your experience and sincerely apologize for the disappointment caused.
Receiving a coat with finishing issues, damaged packaging, and a broken hanger is certainly not the quality standard we aim to deliver. We also understand your frustration regarding the long shipping time and the condition in which the package arrived.
Your feedback regarding the sleeve button alignment, packaging condition, and overall product quality is being taken very seriously and will be shared with our production and logistics teams for immediate review.
We would genuinely appreciate the opportunity to investigate this matter further and work towards a proper resolution. Kindly email us at contact@frenchcrown.com with your order details and, if possible, images of the received product and packaging with the subject line:
“Trustpilot Escalation – Quality Concern”
Our senior support team will personally review your case and assist you accordingly.
Thank you for bringing this to our attention. Your feedback helps us improve our products and services.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Reply from French Crown
Dear Jitendra kalokhe,
Thank you for your kind feedback!
We’re delighted to hear that you’re happy with the quality of our product. Your support truly means a lot to us.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Suit swap
I ordered a line. Suit to wear to my sisters wedding, but after i had ordered it she wanted me to be a groomsman and so I needed a different suit. The suit i received fit well and was very well made, just a bit long. They sent me a different suit and I kept the other one. The new suit fits even better than the first, looks great, I am quite satisfied and would order from here again
11 May 2026
Unprompted review
Reply from French Crown
Dear Seth Myers,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you were happy with the quality and fit of the suits and that our team was able to assist you smoothly with the suit exchange for such a special occasion.
It’s great to know the new suit fit even better and met your expectations perfectly. Your satisfaction truly means a lot to us, and we’re honored to be a part of your sister’s wedding experience.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
This place has the nicest shirts
This place has the nicest shirts! Love em and get constant compliments! Easy returns!
19 August 2025
Reply from French Crown
Dear daniel,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you love our shirts and are receiving so many compliments while wearing them. It’s also great to know that you found the return process easy and convenient.
Your support truly means a lot to us, and we look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
French Crown has wonderful customer…
French Crown has wonderful customer service. Mia was excellent in handling my order and helping me with an exchange. I love the quality and style of the clothing.
10 May 2026
Unprompted review
Reply from French Crown
Dear Inward Man Christian Center,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you had a great experience with our customer service and that Mia was able to assist you smoothly with your order and exchange process.
It’s also wonderful to know that you love the quality and style of our clothing. Your support and kind words mean a lot to us.
We’ll be sure to share your appreciation with Mia!
We look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Quality and finish is extremely good…
Quality and finish is extremely good .only thing product delivery time is very high and sometimes you make a decision on delivery times company can think on this .
5 May 2026
Unprompted review
Reply from French Crown
Dear atul chadha,
Thank you so much for your valuable feedback!
We’re delighted to hear that you’re happy with the quality and finishing of our products. At the same time, we truly appreciate your honest suggestion regarding the delivery timeline.
We understand that delivery time plays an important role in purchase decisions, and your feedback will certainly be shared with our logistics and operations teams as we continuously work to improve our service experience.
Your support and understanding mean a lot to us. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Wrongly communicated by mail to the…
Wrongly communicated by mail to the Customer.( Discount code )
French crown Customer service representative not able to solve customer issue more than 3 hours not attending phone call from Customer.
Due to this ,not interested further...
May 19 /2026
Dear
I have reviewed reply from French Crown.
I am surprising no prompt Corrective measures for this issue and no improved method implemented by French Crown.
Again they ask Customer to write further mail... ?
Is it the right way to take preventive measures..
I am totally not at all convinced on their reply because of self also from Ex QA and QC in MNC.
Hence my rating remains the same
and decided not to do further purchase
9 May 2026
Unprompted review
Reply from French Crown
Dear T Babu,
We’re truly sorry to hear about your experience and sincerely apologize for the inconvenience caused.
We understand your frustration regarding the incorrect communication about the discount code and the difficulty you faced while trying to reach our customer service team. A delay in assistance and unanswered calls are certainly not the level of service we aim to provide.
Your feedback is extremely important to us, and we regret that this experience has affected your trust in our brand. We would genuinely appreciate the opportunity to review the matter and work towards a proper resolution.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Discount & Service Concern”
Our senior support team will personally investigate the issue and assist you on priority.
Thank you for bringing this to our attention. Your feedback helps us improve our communication and customer support experience.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Good experience and excellent support…
Good experience and excellent support from customer care name Gitanjali
9 May 2026
Unprompted review
Reply from French Crown
Dear JAYA PRAKASH,
Thank you so much for your kind feedback!
We’re delighted to hear that you had a good experience with us and received excellent support from Gitanjali. We’ll be sure to share your appreciation with her — it will truly mean a lot.
Your support encourages us to continue delivering the best service possible. We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.in
Great quality sport coat!
Great quality sport coat!
Mia in customer service was great to deal with. Highly recommend!
8 May 2026
Unprompted review
Reply from French Crown
Dear Jeff,
Thank you so much for your wonderful feedback!
We’re delighted to hear that you loved the quality of the sport coat and had a great experience with our customer service team. It’s especially great to know that Mia was helpful and pleasant to work with.
We’ll be sure to share your kind words with her!
Your recommendation truly means a lot to us, and we look forward to serving you again soon.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
To this 8 day of may I have not…
To this 8 day of may I have not received my jacket that I pay for it’s impossible to reach anyone via emails or phone call
3 April 2026
Reply from French Crown
Dear Marlin Baltimore,
We’re truly sorry to hear that you have still not received your jacket and understand how frustrating this situation must be for you.
We sincerely apologize for the delay and for the difficulty you experienced while trying to reach our support team through email and phone calls. This is certainly not the level of service we aim to provide.
Please be assured that we take your concern very seriously and would like to urgently investigate the status of your order.
Kindly email us at contact@frenchcrown.com with your order details and subject line:
“Trustpilot Escalation – Order Not Received”
Our senior support team will personally review your case on priority and provide you with a clear update and assistance.
Thank you for bringing this to our attention. We truly appreciate your patience and the opportunity to make this right.
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
I love everything I’ve gotten
I love everything I’ve gotten. The one time that there was a sizing issue. It was handled quickly and efficiently. I really appreciate these guys.
8 May 2026
Unprompted review
Reply from French Crown
Dear Nolan McClain,
Thank you so much for your wonderful feedback!
We’re truly delighted to hear that you’ve loved everything you’ve received from us. It’s especially great to know that when a sizing issue came up, our team was able to handle it quickly and efficiently for you.
Your appreciation and support mean a lot to us, and we’re grateful for your trust in French Crown.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
Perfection
The suit was a perfect fit. It looked exactly as advertised. Communication was definitely a plus because I had multiple questions. 😂
3 April 2026
Reply from French Crown
Dear Toni Washington,
Thank you so much for your wonderful feedback!
We’re delighted to hear that the suit fit you perfectly and looked exactly as advertised. It’s also great to know that our communication and support helped answer all your questions along the way 😊
Your satisfaction truly means a lot to us, and we’re glad we could make your experience a positive one.
We look forward to serving you again soon!
Warm Regards,
FRENCH CROWN
Customer Support Team
contact@frenchcrown.com
www.frenchcrown.com
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