Since it went to the new Beta Plesk panel it has become so difficult to manage different domains. To exacerbate this you get on-line chat where they have little or no time for you any longer...woul... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I'd encountered a few problems with the update to Freezone's services. I couldn't log in to either my control panel or my e-mail client. However in less than a half hour conversation with 'Oli... See more
Company replied
No remote call centre here. Every time I have had to use Freezone support, chat or phone, let's face it it's pretty difficult to talk to anyone on the phone these days, I have been connected to an i... See more
Company replied
Hello - Louis your technical support man has been wonderfully patient with me this morning. 2 hours of sorting things out. I am very grateful for his ability to stay calm and just keep going especiall... See more
Company replied
4.2
Great
109 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great support 24/ 7
A fantastic support team there when I need, helpful advice and quick response - keep up the good work!!!
4 June 2015
Unprompted review
Reply from Freezone
Thank you David for such a brilliant review. We hope to continue providing you a super service in years to come :)
A1 Experience
The tech answered all questions in a clear concise manner.
Good service and highly recommended.
3 June 2015
Unprompted review
Reply from Freezone
We are grateful to you for sharing your opinion of us. We also thank you for recommending Freezone. We are glad to know that your queries were answered as per your expectations. We assure you that we will keep applying our best efforts to exceed your expectations. Please keep us updated with your reviews. Thank you
Great Support Team!
They have one of the best support team I've ever seen. They are responding really fast and kindly.
Thanks guys,
3 June 2015
Unprompted review
Reply from Freezone
Thank you so much Abraham for sharing such amazing feedback. Our support team will certainly be happy with your review! At Freezone, our customers come first and we always try our level best to provide you the best support possible. We wish you the best in your web endeavors.
Fixed a problem with a database
I was struggling to setup a database for wordpress on my site but after identifying the problem, Oliver set about fixing it. It now works great and I cant thank him/Freezone enough. I have been a long standing customer and service like this only reinforces my apparent good choice at the start :)
1 June 2015
Unprompted review
Reply from Freezone
Thank you for taking the time to share your valuable opinion of us. We are glad it is fixed for you now. You have been a long standing customer of ours and we really do appreciate your custom! As always we will continue to serve you with the same dedication!
fantastic people to pick there bains
got a problems ,they can sort it ,five start customer service ,the boss should be proud
1 June 2015
Unprompted review
Reply from Freezone
Hi Paul,
Thank you for your perfect 5 star rating. We told the boss - and he is proud !! Thanks for taking the time to let us know and feel free to pick our brains further. That's what we are here for!
Above and beyond their scope of service
I've been using freezone for a very long time. My websites had been working without any issues for a while and I never really had to deal with their support team in any issues. However, a few weeks ago an issue started coming up in my website. Without thinking to much I went on to their live chat for them to sort it out. The staff was courteous, but they kept telling there were no issues with the hosting and everything was functioning normally. After being insistent on blaming them, their support guy found an issue with the website code (which I found out later was due to an update my dev made without me knowing). Not only did they retain their professionalism while I went overboard with my words but their IT guy also fixed my website for free. They went above and beyond to solve my problem. Thumbs up and my thanks to their support staff.
1 June 2015
Unprompted review
Reply from Freezone
A very big Thank You Martin from our Support Team - for such a fantastic review. Thank you also for being with us for so many years! At Freezone, our customers come first and we always try our level best to go one step further in our support. Thank you for inspiring us further - we assure you we will continue to provide you with the superb support you are accustomed to. Thank you once again !!!
A little complicated but always helpful
I do find the new setup for Freezone a little complicated, especially as I have been with the company some time now and knew exactly what I was doing before. However as with all things, you need to embrace change and eventually everything that seems tricky, gets easier. Live Support is always very helpful, polite and patient. Though at times I've waited up to 30 minutes to have my online call answered, I've always had my problem solved and without making me feel stupid. Thanks guys.
30 May 2015
Unprompted review
Reply from Freezone
Thank you Bel for taking the time to share your valuable reviews. It means a lot to us. We are constantly striving to improve our services and are always adding new features to ensure our customers get the best service possible. We have all the documentation available on our support pages about any changes we make to our system and our support team is always happy to assist our valued customers on live chat and phone. We are glad to know that your live chat experience has been good. We ensure that we will continue to serve you with the same commitment and dedication.
Your feedback is important to us so please keep us updated with your reviews.
Sorry, Used to be good but no longer
Since it went to the new Beta Plesk panel it has become so difficult to manage different domains. To exacerbate this you get on-line chat where they have little or no time for you any longer...would be nice if the helpdesk read the questions rather than sending links to where you've already been...
Wish I hadn't renewed a 5 year ultimate hosting renewal here for 10 domains, That mistake won't be made next time!!...Turn the clock back 3 years or so I say!!
29 May 2015
Unprompted review
Reply from Freezone
Hi Jason. Thank you for your feedback, which we always welcome. We introduced the new Panel in order to provide a more intuitive and simpler interface to our customers. We agree that it can be further improved and a revision will be forthcoming. Regarding your live-chat experience, We can assure you that this is not the usual case and apologies if we fell below our usual standard. In any case, we have tightened up our practices to ensure our customers are getting the level of service they expect from us - this includes only supplying links when the customer is happy to go along that route, otherwise we will be happy to guide our customers.
Please rest assured that we are committed to our customers and your selection of Freezone is indeed a good one!
Quick service and problem resolving
I have had to contact Freezone a couple of times this week due to problems getting in to my cpanel and using it.
Made a phone call one day and online chat the other. It was great NOT to be passed from person to person and matters resolved within a few minutes.
Great technical Support just as one would hope to have when hosting a business site.
Thanks guys!!!
It's a thumbs up from me!!
23 May 2015
Unprompted review
Reply from Freezone
Hi PB1,
Thank you for your feedback and kind comments. We appreciate you taking your time. We are glad that your problems were sorted promptly and would like to say that we are always happy to assist all our customers - like yourself. We will continue to keep putting our customers at the centre of our business model and endeavour to take our services and support to the highest level. Your feedback is therefore very important to improve our services further so please keep us updated with your reviews. Thank you
Freezone online chat support
I have been a client of Freezone for 15 years now and I can honestly say that the boys on support are great.. patient and friendly .. even if you're tired and cranky! Well done again, Oliver!
20 May 2015
Unprompted review
Reply from Freezone
Thank you so much Jeni for your time in providing such invaluable feedback. Thank you also for being with us almost from the beginning! At Freezone, our customers come first and we always try our level best to go one step further in our support. Thank you for inspiring us further - I assure you we will continue applying our best efforts to keep you as our happy customer in the future to make this business relationship even stronger. We wish you the best in all your web endeavours.
Staff
I must commend you on your staff, all I have spoken to have been helpful over and above their remit. I must especially thank Joel for his time and expertize whenever I have had cause to call your company. He is a real credit to you all.
Thank you
Cliff Evans
20 May 2015
Unprompted review
Reply from Freezone
We thank you Cliff for your kind words regarding our support and services. We always love to make each and every customer of ours happy and satisfied with us. I will be sure to share your feedback with Joel and the entire team. They appreciate receiving feedback from our customers and we assure you that we will keep doing our best to continue to provide you with an excellent service.
Couldn't sort my iPhone/iPad emails
Having banged my head against the email settings and failed, I logged on to live chat, and was lead through the settings a number of times, eventually having entered the info a number of times without success, I sent a screenshot and Mark realised I had switch two letters round, never the less, he kept his humour with me! Great service guys....
19 May 2015
Unprompted review
Reply from Freezone
Thank you for your feedback. We are glad that your problem was sorted and would like to say that we are always happy to assist our valuable customers. Thank you so much for your time for appreciating our efforts to provide you the best support possible. Mark Fordham will certainly be happy with your feedback. We all take pride in providing an excellent service and great customer support and therefore we are happy with your feedback. We wish you the best in all your web endeavours.
Excellent Service
I have always had a good experience in resolving the issues I have. I have no reservation in recommending the support Freezone provide.
18 May 2015
Unprompted review
Reply from Freezone
I am so glad that you have a good experience with our helpdesk. I would like to thank you for your time to give us this positive feedback about our support as well as recommending Freezone to others. It certainly means a lot to us - Its good to know our efforts are paying off ! We assure you that we will keep doing our best to make you proud to be part of Freezone and remain a happy customer.
Years of great service - and problems solved even on Sunday morning
Have been using Freezone for years and happy that I have moved all my domains to them. Issues I had today (Sunday) and ever before always solved. Thanks for fantastic service.
17 May 2015
Unprompted review
Reply from Freezone
Thank you so much Vlast for giving such an amazing feedback. We really appreciate the opportunity to provide you the best in web hosting and domain services for years. We are always happy to assist our valued customers the best we can. We assure you that we will continue to do our best to provide you with the excellent support and services. Please keep us updated with your reviews.
I am client of Freezone since 2002
The customer service is excellent. they understand my problem. They take the initiative and achieve real results. And I get a solution to my problems. Thank to Harry to resolve my email log in issue.
4 May 2015
Unprompted review
Reply from Freezone
Thank you so much for your time for appreciating our efforts to provide you with the excellent support. It is indeed a great pleasure to serve you with the best services in web hosting industry. We assure you that we will continue the good work to make you proud for being a happy customer of Freezone.
Great support on webmail
Just had great service on chat from Oliver Finn - instant solution, less than 5 minutes online including a surprisingly short wait time. Very happy.
3 May 2015
Unprompted review
Reply from Freezone
Thank you for taking the time to tell us about your good experience on live chat with Oliver. It's good to know that your query was dealt efficiently and promptly by Oliver.We will always do your best to provide you with excellent service. We wish you the best in your web endeavors.
Good Live Chat but a little lengthy
I have been with Freezone for about 4 years now. I find the Customer Service pretty good, however, I feel like they always want to fix the issues for you rather than telling you how to resolve them, which just means you have to get in touch again to find out how they did it the first time.
I'm not that technical and I'm trying to get the hang of CPanel, hence why I need their help to teach me, not do stuff for me.
I also find that Live Chat can take up quite a bit of time.
3 May 2015
Unprompted review
Reply from Freezone
Thank you for taking the time to share your valuable reviews. It means a lot to us that you took the time. We are glad to know that you like our customer services. At Freezone, we always try our best to go one step ahead to help our valued customers with each of their web queries as quickly as possible. Please note that some queries more time to resolve them that's the reason why chat representative takes more time than expected to resolve any issue. In light of your valuable reviews, we will surely try our best to help you better understand about our products and teach you to save your time for contacting us about the same query again. We are always happy to answer all your queries and will continue working to get a perfect 5 stars rating from you next time.
I am a customer with them since Purpelett times.. long ago
The title says it all. Why should a customer stay with them for 10+ years if one does not like the service. There is no internet provider that does deserve 5Star as they all have problems here and there.
2 May 2015
Unprompted review
Reply from Freezone
Thank you for your time to give us the positive feedback about our support. It means a lot to us that you took the time. It's indeed an honor to serve you the best for over 10 years. We really appreciate your long lasting business relationship with Freezone and look forward to provide you the best services and supports in the future. We are always open to any suggestions to take our customer's experience to the highest level and will try our level best to get a perfect 5 stars rating from you in future.
Would recommend Freezone to others for their expertise
Freezone have recently moved to a single login system, which after using separate logins for different parts of the site (database admin, account details etc.) caused some issues. Whenever I have needed to use their support chat system, I have always had knowledgable and courteous staff, and things have always been resolved quickly and efficiently.
27 April 2015
Unprompted review
Reply from Freezone
We are grateful to you for sharing your feedback with us and appreciating our efforts to provide you with the excellent support and services. It is indeed a great pleasure to serve you with the best we can and we are pleased to know that you always find our support staff helpful. We assure that we will keep up the good work and wish you the best in your web endeavors.
Great service in helping us move site to Wordpress
David, and Andrew before him, helped us transfer our existing website over to Wordpress very quickly and easily, providing step-by-step support where needed. The whole process was much easier than expected. Thank you!
27 April 2015
Unprompted review
Reply from Freezone
Thank you so much for taking the time to share your feedback. It means a lot to us that you took the time. We are pleased to know that our customer support team members were helpful and your Wordpress site was moved successfully.We will continue to work hard to provide you with the excellent support, please keep us updated with your suggestions.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.