Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
Company replied
Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through th... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 99% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Reply from www.freetrailer.com
Hi,
Thank you for your wonderful review! 🙂
It's fantastic to hear that you loved both the service and the overall experience. Feedback like yours means a lot to us.
Best regards
Freetrailer
Same road unworthy trailer twice
Having booked a trailer to transport building materials I went to pick it up. Everything went ok until we tried the directional indicators where the right was out of order. There was no check for this in the app and it is illegal to drive without. I therefore reported this and returned the trailer. Off course I was charged but I figured this can be paid back after.
I then proceeded to to try to book another trailer. Luckily there was one available and I reserved it.
Imagine my surprise when I was directed to the SAME trailer I had just reported as traffic unworthy! Not only that I was charged again!
Now I have written a complaint via email and I expect the following. Refunds for both charges, an apology and that they develop the application so there is a way of reporting electrical errors and canceling the booking taking the trailer out of rotation until fixed.
UPDATE:
As stated below the charges has been refunded and the replies from customer service has been both fast and quite nice. This was my first experience with freetrailer but in the aftermath I can conclude that the service level is obviously quite high.
7 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Fredrik,
Thank you for your review and for taking the time to describe your experience.
We have now replied to your email, and both of your bookings have of course been fully refunded.
We can also see that you attempted to contact us by phone, but the call was disconnected after approximately one minute. Had we been able to speak with you, we could have helped move your booking to the other trailer available at the location 😊
We sincerely apologize for the inconvenience and frustration this situation caused. We also appreciate your feedback regarding fault reporting and the handling of trailers that are not roadworthy. Feedback like yours helps us continue improving both our service and our systems.
Kind regards,
Freetrailer
Easy to Pick up the trailer
Easy to Pick up the trailer. Very High quality and clean.
7 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jesper,
Thank you for your review! 😊
We're happy to hear that the pick-up process was easy and that the trailer met your expectations. Great to know you found it clean and of high quality.
Best regards
Freetrailer
Easy and all went smoothly
Easy and all went smoothly. I live possibility to return earlier. As we luckily managed out one hour rarlier than expected.
6 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Barbora,
Thank you for your lovely review! 😊
Great to hear that everything went smoothly and that you were able to finish earlier than expected. We appreciate your suggestion and are always looking at ways to make the experience even more flexible.
Best regards
Freetrailer
Ok very good
6 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Doru Adrian,
Thank you for your review! 🙂
We're pleased to hear that you had a good experience. We appreciate you taking the time to leave us a rating.
Best regards
Freetrailer
Great experience always.
6 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Zeeshan,
Thank you for your continued support! 🙂
It's wonderful to hear that you consistently have a great experience with us. We truly appreciate your trust in Freetrailer.
Best regards
Freetrailer
All easy and perfekt 🙏 thank you
6 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Ellim,
Thank you for your review! 🙂
We're happy to hear that everything was easy and straightforward. That's exactly the experience we aim to provide.
Best regards
Freetrailer
Reply from www.freetrailer.com
Hi Peter,
Thank you for your review! 🙂
We're glad to hear that everything was easy and trouble-free. Providing a smooth rental experience is exactly what we aim for.
Best regards
Freetrailer
All worked great
All worked great. I used their service the first time and had no problems with the process. Trailer was in good shape. I will ask for the service again.
5 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Chris,
Thank you for your wonderful review! 🙂
We're delighted that your first experience with Freetrailer went so smoothly. It's great to hear that the trailer was in good condition and that the entire process worked without any issues. We look forward to helping you again in the future.
Best regards
Freetrailer
Reply from www.freetrailer.com
Hi Christian,
Thank you for your review! 🙂
We're pleased to hear that everything worked exactly as it should. That's the kind of simple and reliable experience we aim to deliver every time.
Best regards
Freetrailer
Very easy to book the trailer and easy…
Very easy to book the trailer and easy to follow instructions. The condition of the trailer itself was good and everything worked. Will use again for sure.
5 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dennis,
Thank you for your great review! 😊
It's wonderful to hear that both the booking process and the instructions were easy to follow. We're also happy that the trailer was in good condition and met your expectations.
Best regards
Freetrailer
The app is Easy to use
The app is Easy to use, the support is awesome. Overall perfect business 😅
5 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Alexsandro,
Thank you so much for your fantastic review! 😄
We're delighted to hear that you found the app easy to use and that our support team made a positive impression. Your kind words mean a lot to us.
Best regards
Freetrailer
Cheap and easily available trailers.
Having a cheap and easily available trailer is amazing. The unlocking and gps function is a bit buggy at times, but it works.
5 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jacob,
Thank you for your review! 🙂
Great to hear that you like the availability of the trailers and the overall concept. We also appreciate your feedback regarding the unlocking and GPS functions — input like this helps us improve the experience even further.
Best regards
Freetrailer
Amaaaazing
Amaaaazing! The process is so smooth, nothing unnecessary. Couldn't find where to turn of the insurance like last time, but I'm not sad to pay 7 euros for this amazing service!
3 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi,
Thank you for your fantastic review! 🙂
We're delighted to hear that you found the process smooth and straightforward. We also appreciate your comment regarding the insurance option. Most of all, we're happy that you felt the overall experience was worth it.
Best regards
Freetrailer
5 Star experience!!!
Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through the app. The app is also well designed, intuitive and reliable. 5 star experience!!! Would recommend with no remarks
3 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Luccas,
Thank you so much for your detailed and amazing review! 😊
It's wonderful to hear that everything from renting and unlocking to returning the trailer worked smoothly for you. We're especially pleased that you found the app intuitive and reliable. Reviews like yours truly make our day!
Best regards
Freetrailer
Reply from www.freetrailer.com
Hej,
Tack för din recension! 🙂
Så roligt att höra att du tycker att tjänsten är top notch. Det uppskattar vi verkligen!
Med vänliga hälsningar
Freetrailer
Perfect experience and easy to use.
3 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Jesper,
Thank you for your review! 🙂
We're delighted to hear that you found the experience perfect and easy to use. Making trailer rental simple and hassle-free is exactly what we strive for.
Best regards
Freetrailer
Very good experience! Better than the others in netherland!
App worked perfectly on my iPhone 15 Pro
No issues with decoupling and coupling the trailer
Everything was fully closed and clean, quality on top.
2 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Luc,
Thank you for your fantastic review! 😊
We're delighted to hear that everything worked perfectly and that you found both the trailer and the app easy to use. It's especially nice to know that the quality and cleanliness met your expectations.
Best regards
Freetrailer
Amazing service
I've used Freetrailers for about 5 years now. It's always a breeze. All damages that have happened that I've discovered after unlocking it have always been just resolved with support.
Fantastic service.
2 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi John,
Thank you so much for your wonderful review! 🙂
We're especially grateful to hear from a long-time user. It's fantastic that you've had such positive experiences over the years and that our support team has been able to help whenever needed. Thank you for your continued trust in Freetrailer.
Best regards
Freetrailer
Perfekt App with all instructions to…
Perfekt App with all instructions to juse the Trailer. Easy to handle and nice with 3h for free. Next time again. 👍🏼
2 June 2026
Unprompted review
Reply from www.freetrailer.com
Hi Michal,
Thank you for your great review! 🙂
We're pleased to hear that the instructions in the app were helpful and that the whole rental process was easy to manage. It's wonderful to know you enjoyed the experience.
Best regards
Freetrailer
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