Next level experience. Booking, unlocking via bluetooth, bringing back, all hassle free and easily done in your phone. The value is incredible. I used to rent from the gas station before, but the pric... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I got the trailer from Elgiganten, Kungens Kurva. The trailer was in great shape and everything from Securitas wire to lock and Light worked great. Easy to fetch and return, since the parking position... See more
Company replied
So increadibly smooth! Easy to find the nearest trailer of the kind we needed and good instructions in the app how to pick up and return. Also simple to add one extra hour when we realized we needed... See more
Company replied
Super easy to rent, unlock and return. Trailer is high quality, clean, no big damages. And the costs are so low! Just make sure you have your mobile charged, because the whole process works through th... See more
Company replied
Company details
Written by the company
Since 2004, Freetrailer has been committed to enhancing customer experience through our sharing economy solution. Our mission is simple: to offer free access to trailers and electric cargo bikes for those in need. Our principle, "We make sharing easy," is brought to life with our award-winning app, enabling self-service pick-ups and returns. With partners like IKEA, Elgiganten, Byggmax and POWER on board, accessing a Freetrailer is convenient, affordable and easy, ensuring our users always find what they need close by.
Contact info
Dampfærgevej 10, 2100, København, Denmark
- +4588537700
- info@freetrailer.com
- www.freetrailer.dk
4.8
Excellent
20K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 98% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great!
Bluetooth lock was acting up slightly otherwise everything was perfect!
9 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Vaster,
Thank you for your review.
We're delighted to hear that you had a great experience overall. We're sorry to hear that the Bluetooth lock was acting up slightly, but we're pleased that everything else worked perfectly.
We appreciate you bringing this to our attention, as it helps us improve our service.
We hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Jorik,
Thank you for your review.
We're delighted to hear that everything went well and that you were happy with the quality of the trailer. It's great to know you found it to be a reliable and affordable solution for your transport needs.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
It works👍
It’s not free, but it is a cheeper alternative than renting one from private persons
9 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Andreas,
Thank you for your review.
We're glad to hear that you see Freetrailer as an affordable alternative. It's worth noting that our trailers can actually be rented free of charge for several hours when using Direct Pickup and opting out of the optional rental insurance. This gives customers the flexibility to choose the solution that best suits their needs.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
That real a good thing
That real a good thing, efficient and fair, a real good experience!
9 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Thomas,
Thank you for your review.
We're delighted to hear that you had a great experience with Freetrailer. It's wonderful to know that you found our service efficient and fair. We always aim to make trailer rental as simple and convenient as possible.
Thank you for choosing Freetrailer. We hope to see you again soon.
Best regards,
Freetrailer
App works well and it's fantastic to…
App works well and it's fantastic to get a cheap trailer whenever you want one
8 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Steve,
Thank you for your review.
We're delighted to hear that you're happy with our app and that you appreciate being able to access an affordable trailer whenever you need one. Making trailer rental easy, flexible, and convenient is exactly what we aim for.
We look forward to helping you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Tore,
Thank you for your review.
We're delighted to hear that you found our service nice and easy to use. Making trailer rental simple and convenient is exactly what we strive for.
We appreciate your feedback and look forward to helping you again in the future.
Best regards,
Freetrailer
Electric fault repaired
Last time I used the trailer I reporter electrical problems and nok it was repared 🙂
7 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Mads,
Thank you for your review.
We're pleased to hear that the electrical issue you reported last time had been repaired before your next rental. Thank you for taking the time to report the problem, it helps us keep our trailers in good condition for everyone.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Excellent
Rented a trailer multiple times already. Very convenient and well-priced. Only had an issue once, which was resolved well by their customer service.
7 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Dani,
Thank you for your review.
We're delighted to hear that you've chosen Freetrailer multiple times and that you find our service convenient and well-priced.
It's also great to know that when you did experience an issue, our customer service team was able to resolve it to your satisfaction.
We truly appreciate your continued trust and look forward to helping you again.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Thomas,
Thank you for your review.
We're happy to hear that you found our service easy to use. Providing a simple and convenient experience is one of our main goals, and we're glad we could deliver.
We look forward to helping you again in the future.
Best regards,
Freetrailer
Super easy!
7 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi M,
Thank you for your review.
We're delighted to hear that you found our service super easy to use! Making trailer rental simple and convenient is exactly what we aim for.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Tony,
Thank you for your review.
We're delighted to hear that everything worked just fine for you! We appreciate your feedback and are glad we could provide a smooth and reliable experience.
We look forward to welcoming you back to Freetrailer!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Paul,
Thank you for your review.
We're happy to hear that you had another problem-free experience with us. It's great to know that we continue to provide the reliable service you expect.
We look forward to helping you again next time!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Semuon,
Thank you for your review.
We're delighted to hear that you find our app useful and that you've had a great experience with it.
Your feedback means a lot to us, and we're happy we could make your trailer rental easy and convenient.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Mark,
Thank you for your review.
We're delighted to hear that you found our service to be an easy solution and that you appreciated our selection of trailers.
We work hard to offer convenient options for a variety of transport needs, and it's great to know that this made a difference for you.
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Kasia,
Thank you for your review.
We're happy to hear that your experience was good and met your expectations. Providing a reliable and straightforward service is exactly what we strive for.
We appreciate your feedback and hope to see you again soon!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Gaute,
Thank you for your review.
We're so pleased to hear that you like the concept and that it worked perfectly for you. Your kind words and support mean a lot to us.
We look forward to helping you with your next rental!
Best regards,
Freetrailer
Reply from www.freetrailer.com
Hi Wahid,
Thank you for your review.
We're happy to hear that you had a positive experience with our support team. Providing quick and helpful assistance is something we strive for, so it's great to know we could help when you needed us.
We appreciate your feedback and hope to see you again soon.
Best regards,
Freetrailer
All went smooth and hassle free
All went smooth and hassle free. Had to change pick up time, no problem, flexible. Excellent trailer and self-service.
3 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Carsten,
Thank you for your review.
We're delighted to hear that everything went smoothly and hassle-free. It's great to know that changing your pickup time was easy and that you appreciated the flexibility of our service.
We're also pleased that you were happy with the trailer and the self-service experience.
We look forward to helping you again next time!
Best regards,
Freetrailer
Super smooth experience
Super smooth experience. Support helped me change booking within 5 minutes because connector adapter was missing.
3 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi VL,
Thank you for your review.
We're delighted to hear that you had a smooth experience with us. It's great to know that our support team was able to quickly help you change your booking when you discovered the connector adapter was missing.
We're always here to help when unexpected situations arise.
Best regards,
Freetrailer
Super intuitive app, great service
Super intuitive, the app walks you through every step. I have used their services 3 times already in 2 different countries and I absolutely love the concept and the quality of the service.
3 July 2026
Unprompted review
Reply from www.freetrailer.com
Hi Adrian,
Thank you for your review.
We're thrilled to hear that you've had such a great experience with our app and service. It's wonderful to know that you've successfully used Freetrailer in two different countries and that you enjoy both the concept and the quality of the service.
We truly appreciate your continued support and look forward to helping you again in the future.
Best regards,
Freetrailer
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