The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
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Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
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Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
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Straightforward and easy to deal with. Medical questions were grouped by category and generally easy to answer.
This was a renewal. The cost had gone up considerably from last year, because of my age. When I got the paperwork for the policy, I noticed a small error. I rang them up; they made the change and offered me a small refund. Very straightforward
Showed patient in explaining the details in a professional manner .
We have used FreeSpirit several years as they provide quality service and support, even when it came to making a claim due to missed follow on flight.
The representative was knowledgeable and explained about the policy I was considering and other options available to me. I was given ample time to consider my options. Thank you
Laura was very helpful and would seek advice if she was not sure. The main thing I got out of it was that I could clearly hear and understand everything that she said. That is so unlike many other companies - so diction is important and avoids any misunderstanding.
Accommodating of less common conditions like IIH and shunt allowing me to get travel insurance for a fair price. Have used for other family members too. Highly recommended.
The patient lady explained the process clearly, and in much detail in a very genial manner.
Been with free spirit 12 years best company to take out insurance with
Professional, friendly and helpful staff, over the phone. Everything explained clearly.
Very quick and easy to get a quote and but travel insurance
What a pleasure it was to deal with the lovely Trisha today. I needed help covering a child waiting for an operation. Trisha talked me through the whole process, made sure I understood everything and helped me make sure everything was covered for our upcoming trip. The communication was fantastic, and she made everything so easy
I had previously been so worried, but Trisha put me at ease with her friendly, bubbly personality. She is honestly a credit to her team, and I can not thank her enough for helping out in an incredibly stressful situation.
I will be recommending this company in the future to all friends and family!

Reply from Free Spirit Travel Insurance
I had a query on the wording of our renewal so I called customer service and they were excellent and very friendly
As a returning customer I thought that having to complete the medical questionnaire again was excessive. Otherwise a relatively simple process to get the policy renewed.
Professional and very helpful. Operator was lovely, kind and very pleasant by making the whole process easy and relaxed. Very informative and precise. Many thanks
The advisor Paula was extremely helpful and understanding of my medical needs. Would thoroughly recommend

Reply from Free Spirit Travel Insurance
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