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Free Spirit Travel Insurance Reviews 

4,256
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 196 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the support staff for being exceptionally helpful, patient, and deeply knowledgeable when guiding people through complex health inquiries. Reviewers emphasize that representatives take ample time to listen carefully, ensuring that every single travel insurance policy perfectly matches individual requirements. Some people also felt that the online application process and website navigation are remarkably straightforward, making digital forms very easy to complete. Travelers frequently mention that securing customized quotes is remarkably quick and entirely hassle-free, which keeps the overall renewal experience exceptionally smooth and reliable over the years.

What people talk about most

Staff

Users describe positive interactions with staff, highlighting helpful and professional service. Consumers... See more

Service

Reviewers consistently report positive feedback about service, highlighting excellent support and fair... See more

Customer service

Reviewers highlight positive aspects of customer service, noting that representatives are consistently... See more

User experience

Consumers find user experience to be positive, highlighting a smooth, straightforward, and easy-to-navigate... See more

Price

People report positive experiences with price, frequently highlighting fair and reasonable quotes compared to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more

Company replied

Rated 5 out of 5 stars

Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more

Rated 5 out of 5 stars

Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more

Rated 5 out of 5 stars

The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more


Company details

  1. Travel Insurance Company
  2. Insurance Agency
  3. Insurance Company

Written by the company

Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.

Free Spirit Travel Insurance - gives you the freedom to travel

Written by the company

Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
This means it provides one of the highest quality offerings on the market
MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
NO AGE LIMIT
Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
PEACE OF MIND INCLUDED
Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
COVER FOR THE WHOLE TRAVELLING PARTY
We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
SPORTS AND ACTIVITIES
You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
UK CUSTOMER SERVICES
Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
CRUISE SPECIFIC COVER
We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.

Contact info

4.8

Excellent

TrustScore 5 out of 5

4K reviews

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4.8

All reviews

(4,256)

183 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

E easy to deal with

Straightforward and easy to deal with. Medical questions were grouped by category and generally easy to answer.

10 March 2026
Rated 4 out of 5 stars

Expensive, but honest

This was a renewal. The cost had gone up considerably from last year, because of my age. When I got the paperwork for the policy, I noticed a small error. I rang them up; they made the change and offered me a small refund. Very straightforward

19 March 2026
Rated 5 out of 5 stars

Clear diction

Laura was very helpful and would seek advice if she was not sure. The main thing I got out of it was that I could clearly hear and understand everything that she said. That is so unlike many other companies - so diction is important and avoids any misunderstanding.

11 March 2026
Rated 5 out of 5 stars

What a pleasure it was to deal with the…

What a pleasure it was to deal with the lovely Trisha today. I needed help covering a child waiting for an operation. Trisha talked me through the whole process, made sure I understood everything and helped me make sure everything was covered for our upcoming trip. The communication was fantastic, and she made everything so easy
I had previously been so worried, but Trisha put me at ease with her friendly, bubbly personality. She is honestly a credit to her team, and I can not thank her enough for helping out in an incredibly stressful situation.
I will be recommending this company in the future to all friends and family!

24 February 2026
Unprompted review
Free Spirit Travel Insurance logo

Reply from Free Spirit Travel Insurance

Good afternoon,

Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.

We will make sure we pass this message along to Trisha so that she gets the praise she deserves.

Kind regards,
The Free Spirit Team

Rated 4 out of 5 stars

Another year covered

As a returning customer I thought that having to complete the medical questionnaire again was excessive. Otherwise a relatively simple process to get the policy renewed.

15 February 2026
Rated 5 out of 5 stars

The advisor Paula was extremely helpful…

The advisor Paula was extremely helpful and understanding of my medical needs. Would thoroughly recommend

10 February 2026
Free Spirit Travel Insurance logo

Reply from Free Spirit Travel Insurance

Good morning,

Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.

We will make sure we pass this message along to Paula so that she gets the praise she deserves.

Kind regards,
The Free Spirit Team

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