The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
Company replied
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Review summary
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Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more
Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more
The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more
Company details
Written by the company
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Written by the company
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Contact info
Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4.8
Excellent
4K reviews
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Staff very knowledgeable and helpful
19 May 2026
Very good company for travel insurance.
My wife has several health issues namely Menieres disease, arthritis in knees and now cancer.
We had approached a couple of other holiday insurance companies who did not really offer much of a service and declined to ensure our trip without really asking anything other than superficial questions.
Free Spirit were different. We spoke with three different members of the team and each one was very good.
They were very easy to communicate with, very amenable, helpful and professional.
Their system works correctly and flawlessly and the whole experience was made straight forward and stress free.
We would highly recommend Free Spirit for any travelers needing holiday insurance that caters for health issues.
Thanks to the Free Spirit team we can now look forward to our holiday with piece of mind that we are correctly insured and that's why they earn a five star review from us.
20 May 2026
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I spoke to Neil
I spoke to Neil. He was very courteous, could answer all my questions made it easy to renew my policy and was both knowledgeable and understanding. He gave me time and clearly explained what to expect as the next step to opening my policy. Definitely recommend them, especially because they will provide UK only holiday insurance cover with no need for detailed medical screening and provide paper copies - brilliant for us older folk!
19 May 2026
Reply from Free Spirit Travel Insurance
Good afternoon,
Thank you for your kind words and for taking the time to leave us a review. We're delighted that you're happy with the experience you've had with us.
We will make sure we pass this message along to Neil so that he gets the praise he deserves.
Kind regards,
The Free Spirit Team
Satisfied customer.
Excellent company to deal with, gentleman I spoke to was very helpful and the whole process was done very smoothly. Price for my insurance was excellent. I have been with this company for about sixteen years now and would never use anyone else.
18 May 2026
Very helpful
15 May 2026
Seemed easy enough to buy what I…
Seemed easy enough to buy what I thought was the appropriate cover . Many thanks
12 May 2026
Staff were helpful and understanding
18 May 2026
Professional and informative
As usual spoke to a professional, informative person who advised me without pressure the best option for travelling safely with medical insurance. I have been using Free Spirit for years and have never been disappointed.
15 May 2026
Very helpful staff
Very helpful staff. Great price for insurance on my first ever cruise. Would definitely recommend this company.
13 May 2026
Understood my needs
Understood my needs, questions were clear to understand and it didn’t take too long
Good explanations re options for the different levels of cover
10 May 2026
CORRECTING A POLICY
THE PERSON THAT I SPOKE TO AND WHO SORTED OUT A NEW POLICY ON THE CORRECT BASIS WAS VERY EFFICIENT AND KNEW WHAT SHE WAS TALKING ABOUT.
7 May 2026
Very helpful easy to set up my travel…
Very helpful easy to set up my travel insurance even with the medication I have to take
27 April 2026
The service was efficient and…
The service was efficient and informative and had the type of insurance I required and a reasonable price
3 April 2026
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