The company was recommended by my insurance brokers, who gave me a contact number. When I phoned I got a prompt response from a REAL person (!) called Katie, who was very efficient and knowledgeable.... See more
Company replied
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Review summary
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Your agent was knowledgeable and able to apply his knowledge to our specific requirements. Your three product levels for travel insurance is also good and easy to follow. We were very happy to... See more
Excellent service from start to finish. Nathan, who dealt with my enquiry was very patient in guiding me thro the myriad questions associated with existing health issues. I don't think he could have... See more
The lady i spoke to was very helpful, Everything was explained and easily understood, This is the second time I've used free spirit as my travel insurer. I would definitely recommend this company.... See more
Company details
Written by the company
Free Spirit is all about providing travel insurance for people who don't want their health to stop them travelling. Our specially designed policy will give you peace of mind protection. So whatever your age or medical condition, make sure you get the cover you need before you travel. We now also have a cruise specific policy option so you can get cover for the things you need most. It includes missed embarkation, ship-to-shore repatriation and more. We are a part of the travel insurance company P J Hayman who have been offering travel insurance solutions since 1990. That's 35 years of travel insurance experience. Let us help you to travel, with confidence.
Free Spirit Travel Insurance - gives you the freedom to travel
Written by the company
- Free Spirit 'Super Duper' level of cover is rated 5 Star by Defaqto
- This means it provides one of the highest quality offerings on the market
- MOST MEDICAL CONDITIONS AND DISABILITIES COVERED
- Free Spirit was the first scheme of its type specifically dedicated to those being declined cover elsewhere due to their health. We are one of the UK's largest specialist travel insurance providers for people with medical conditions and disabilities.
- NO AGE LIMIT
- Single Trip and Annual Multi-trip cover have no age limit giving you the freedom to travel whatever your age.
- ONLINE MEDICAL SCREENING, INSTANT QUOTES AND IMMEDIATE COVER
- We'll ask you some questions about your medical conditions so that you get the cover that is right for you. For people with more complex medical conditions you may not be able to tick all the boxes as part of the online medical screening, this is where we offer a specialist person to person medical screening service on the telephone.
- PEACE OF MIND INCLUDED
- Should the unexpected happen while travelling abroad, by covering your medical condition(s) with Free Spirit will ensure you have the peace of mind protection you need.
- COVER FOR THE WHOLE TRAVELLING PARTY
- We also cover people without medical conditions at reduced premiums to ensure your friends, family, carers and travelling companions are fully covered as well.
- SPORTS AND ACTIVITIES
- You are automatically covered for over 80 different sports and activities free of charge when participating on an amateur basis.
- UK CUSTOMER SERVICES
- Our experienced and friendly customer services & claims teams are based in Rowlands Castle, Hampshire. They are on hand to help with any query you may have and the offices are open Mon to Fri 9am-5pm and closed Bank Holidays.
- CRUISE SPECIFIC COVER
- We have introduced a cruise specific policy cover option meaning you can get covered for missed embarkation, ship to shore repatriation and more.
Contact info
Stansted House, PO9 6DX, Rowlands Castle, United Kingdom
- 02392 419 080
- contact@freespirittravelinsurance.com
- www.freespirittravelinsurance.com
4.8
Excellent
4K reviews
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The staff members who took my call…
The staff members who took my call spent a great deal of time and trouble explaining what the policy would do for me .
29 June 2026
The member of staff was very helpful.
26 June 2026
The person dealing with the quote was…
The person dealing with the quote was very helpful
26 June 2026
Exceptional service and knowledgeable…
Exceptional service and knowledgeable staff. Amazing customer care.
24 June 2026
It is refreshing to be able to talk…
It is refreshing to be able to talk through the medical screening with someone who obviously understands the situation. This is our third time seeking insurance for a cruise and each time I have been very happy with the service provided and the comprehensive insurance offered.
10 June 2026
easy to get the insurance I wanted all…
easy to get the insurance I wanted all done quickly and professionally very helpful
18 June 2025
Helpfull staff
12 June 2026
Excellent!
12 June 2026
A wonderful service.
1 June 2026
Every need was met
1 June 2026
Very helpful and guided me to the…
Very helpful and guided me to the travel insurance I would need very easy to use website would highly recommend
4 June 2026
Good to discuss with real person
2 June 2026
The agent we dealt with was very…
The agent we dealt with was very efficient and helpful. He was also quick and friendly. The quote we received was slightly higher than last year but acceptable.
2 June 2026
Very helpful and they gave us lots of…
Very helpful and they gave us lots of confidence in taking our trip aborad.
20 May 2026
Good product
Helpful staff with no silly jargon used when in conversation. Clear explanations when needed
1 June 2026
Always answer the phone promptly and…
Always answer the phone promptly and the price is always good.
25 May 2026
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I was looking for Travel Insurance for…Dubai
I was looking for Travel Insurance for a visit to see my daughter and another company did not get back to me like they couldn’t cope.
This transaction was smooth and thorough and I thought the Free Spirit website was so easy to use.
1 May 2026
Reply from Free Spirit Travel Insurance
Thank you for taking the time to leave a review. I understand our customer service team has been in touch as Free Spirit currently restricts cover for countries where the FCDO advise against all travel or all but essential travel. Therefore, whilst Dubai remains essential travel only, alternative cover was arranged under the Travel Plus policy for this trip. We're glad we were able to get this resolved and if you require anything further, please don't hesitate to get in touch.
Kind regards
PJ Hayman
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