Yet again service outage - really not good enough for businesses dependent on online sales, and again no emails. This is now twice within 6 months and would indicate Freeolamail is not a reliable prov... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Created with AI, based on recent reviews
Freeola is a UK internet service provider offering high-quality, low-cost internet services. Whether you're a business, club or family, setting up your website and email for everybody is easy. It costs just a few pounds each month with Freeola’s fast, reliable, unlimited services. We even include free email and unlimited web-site options with some of our products or broadband packages. In addition to web hosting and email on all of your devices, Freeola offers an easy-to-use website builder complete with unlimited hosting, a set of top-class internet security products and a worldwide webmail platform. Plus, don't miss our broadband connections without commitment, superfast broadband with unlimited data, and cheap domain names from GetDotted.com (part of Freeola).
United Kingdom
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been with quite a few domain hosts, many were flaky, hard work, freeola have always been responsive, very few issues, to be honest, and have become considerably better over the years.
I think I have 10-15 domains, and three websites, and more to do, there's been no hitches.
Good value, too!
Have used Freeola for 25 years +. Always happy with the products/services and on the few occasions when I’ve had an issue, they have always been dealt with quickly and efficiently
Having been with freeola for 16 or 17 years now, I always found support staff to be friendly and helpful. No waiting and trying for hours to get through. I have always been speaking some within minutes. BTW, I believe yesterday to have been only the 4th or 5th time I've need to ring. Thanks freeola!
Freeola are professional and have hosted a number of my web sites, the helpdesk team are always friendly and helpful.
Five star service, reliability and great value for money!!
Freeola have been providing hosting and emails for me for over 20 years. They have a wonderful personal approach to customer service, exactly why they've kept my business for so long.
I have been using Freeola for 20 years.
In all that time I have had no issues with the delivery of their services.
The response to queries is immediate.
I have no qualms recommending Freeola
Reliable service. No problems at alll over a long period of time
Freeola offers high-value, UK-based services with expert support.
Always helpful, no high pressure sales or tie ins, I’ve been using Freeola for over 20 years with no problems.
10 plus years of their hosting my domains and emails. Only 2 minor problems in that time, one of which was my fault. Resolved quickly after contacting their help/support team. Will stay for the long term due to reliability and support given. Oh, and the pricing is very fair for the service given.
Freeola are always ahead of the game, early and well informed information regarding price increases, any service outages and their pricing is incredibly competitive and reasonable for email client and web hosting.
I receive regular update emails. I have an automatic renewal for my domain which is discounted when I choose a longer term.
I have always found Freeola to be a reliable company to deal with.
Have used this company for several years now and always found them to be efficient and easy to use. Can highly recommend
Have been with Special Reserve/Freeola for many years. Their service in all areas has been excellent at all times. Customer service is exemplary and second to none for 'going that little bit further'. Thoroughly recommend Freeola and GetDotted.
I have used Freeola for many years and they have always provided an excellent and affordable service. The U.K based support is very friendly and helpful. I have never been tempted to go elsewhere.
Friendly and helpful support staff, solved my issue quickly
They do what they say they are going to do and they make it easy for me to manage my domains and internet needs.
never had any problems just a service you hope for
I've been with Freeola for quite a few years now, and they always provide an excellent service at a very reasonable price.
Been with Freeola so many years and have had very few problems. Service has been very reliable, to the extent I have not had to contact the help line. THe cost is reasonable.
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.