I rang to have a old email account restored. I am absolutely useless with computers. The call handler knew exactly what to do and talked me through each step. He was patient and extremely knowledgeab... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
I called as I was having a problem making a payment for my account online. My first responder was not at all helpful and not particularly patient or friendly, refusing to help unless I got him my r... See more
Company replied
I had a technical query on a Sunday night - 6 domains purchased, money taken from account (apparently) and was nothing showing on my dashboard. I was more concerned about losing the domain... See more
Company replied
Kyle is the guy who is always on your side who i have dealt with for years now. His competence is unquestionable, his no nonsense attitude just simply gets the job done without issues. LCN are very lu... See more
Company replied
Company details
Information provided by various external sources
Established way back in February 2000, LCN.com has become the largest organically grown web hosting and domain name company in the UK. We hold over 350,000 domain names and host over 50,000 web sites for nearly a quarter of a million satisfied customers.
LCN.com Web Hosting
Written by the company
Contact info
Unit 17, Gateway 1000, Whittle Way, Arlington Business Park, SG12FP, Stevenage, United Kingdom
- 00441438532000
- www.lcn.com
4.3
Excellent
6K reviews
Replied to 100% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very helpful support and guidance
Very helpful support in resolving the problem I had with connecting for updates to my website.
15 April 2026
Unprompted review
Reply from LCN.com
Thank you for your feedback. We're glad to hear our support team was able to help resolve the issue with your website updates. If you need anything else, we're always here to help.
have been using this team over the past…
have been using this team over the past 10 years and they are always quick to respond with tech queries, can't fault them at all
14 April 2026
Unprompted review
Reply from LCN.com
Thank you for your continued support over the past 10 years! We're delighted to hear our team has consistently been quick and reliable with your technical queries — we really appreciate your feedback.
Reply from LCN.com
Thank you for your kind feedback! We're delighted to hear you found our technical team knowledgeable and helpful.
Prompt and helpful response.
14 April 2026
Unprompted review
Reply from LCN.com
Thank you for your feedback! We're glad you found our response prompt and helpful.
Always a simple task dealing with LCN
Always a simple task dealing with LCN. Thank you especially to Jordon
15 April 2026
Unprompted review
Reply from LCN.com
Thank you for your kind feedback! We're glad it's always a simple process for you. We'll be sure to pass your thanks on to Jordan!
5 Star Customer Service
Over the years I have found LCN to offer 5 Star customer service every time.
14 April 2026
Unprompted review
Reply from LCN.com
Thank you for your continued support! We’re delighted to hear that you’ve consistently experienced 5-star customer service from us over the years—it really means a lot.
5 Star customer service
Lovely staff
Very knowledgeable, great customer service
14 April 2026
Unprompted review
Reply from LCN.com
Thank you for your kind feedback! We’re delighted to hear you found our team knowledgeable and that you received great customer service.
Reply from LCN.com
Thank you for your feedback! We’re glad you found our support helpful.
Reply from LCN.com
Thank you for your feedback! We’re glad you found the service helpful, as always.
Very helpful
Very helpful. Im not very technically minded so was very patient and knowledgeable
8 April 2026
Unprompted review
Reply from LCN.com
Thank you for your kind feedback! We’re glad our team was patient and able to help.
Two month down the line and I am still…
Two month down the line and I am still waiting to finish the interminable process of transferring three domain names to LCN - beginning to wonder why I thought this was a good idea. I have supplied LCN with all the information they required, paid them for the service and still do not get return phone calls they promise me. When will this ever be completed?
1 April 2026
Unprompted review
Reply from LCN.com
We’re really sorry to hear about your experience and understand how frustrating delays like this can be—especially after you’ve already provided all the required information and made payment.
This isn’t the level of service we aim to provide, and we’d like to get this resolved for you as quickly as possible. Could you please contact us directly at your earliest convenience so we can look into your case in detail and move things forward?
Thank you for your patience—we’re committed to getting this sorted.
Started a renewal conversation…
Started a renewal conversation, have emailed twice but not reply. Shame as I have been a customer for over 10 years so would have thought a level of loyalty.
30 March 2026
Unprompted review
Reply from LCN.com
Thank you for your feedback, and we’re sorry to hear about the delay you’ve experienced in getting a response.
We completely understand your frustration, especially as a long-standing customer, and we apologise for not replying to your renewal enquiries as quickly as you expected. That’s not the level of service we aim to provide. Please note: our email addresses are no-reply, please contact us through the control panel or feel free to call us on 0345 363 3632.
We’d really like to look into this for you and make sure your renewal is handled promptly. Please get in touch with our team again, and we’ll prioritise your request and come back to you as soon as possible.
We appreciate your continued custom over the past 10 years and value the opportunity to put this right.
As always really exceptional service
As always really exceptional service. My mobile signal died after the first person had been really helpful. The next person who answered was equally helpful and took up where we had left off seamlessly! Thank you.
1 April 2026
Unprompted review
Reply from LCN.com
Thank you for your wonderful feedback!
We’re really pleased to hear that you received consistently exceptional service, and that our team were able to pick things up seamlessly when you reconnected. It’s great to know both colleagues were helpful and kept everything moving smoothly for you.
We really appreciate you taking the time to share your experience—thank you for your continued support!
Excellent and easy-to-follow guidance…
Excellent and easy-to-follow guidance by Jordan, all issues fixed now, thank you.
1 April 2026
Unprompted review
Reply from LCN.com
Thank you for your lovely feedback!
We’re delighted to hear that Jordan provided clear, easy-to-follow guidance and was able to resolve all the issues for you. We’ll be sure to pass your comments on to him.
Thanks again for taking the time to share your experience—we really appreciate it.
Great
Great, Next to no waiting time to speak to someone, (Richard). I described my issue & it was sorted there and then. No problems & very easy.
30 March 2026
Unprompted review
Reply from LCN.com
Thank you for your feedback! We’re glad you experienced minimal waiting time and that Richard was able to resolve your issue quickly and easily. We’ll be sure to pass on your kind words.
Varied experience, but excellent in the end
I called as I was having a problem making a payment for my account online.
My first responder was not at all helpful and not particularly patient or friendly, refusing to help unless I got him my reference number which he left me to guess how to obtain.
I was much relieved to get Kayle the second time around, who was the complete opposite, helpful, cheerful, patient and most importantly solved the problem very efficiently. Thank you Kayle, we need more people like you at the other end of the phone.
30 March 2026
Unprompted review
Reply from LCN.com
Thank you for your feedback. We’re sorry to hear about your initial experience and understand how frustrating that must have been.
We’re really pleased Kyle was able to turn things around and assist you in such a helpful and efficient manner—your kind words will be shared with them.
The customer service at LCN is truly…
The customer service at LCN is truly excellent. Recently I had cause to speak with Kyle and then Andy both of whom, not only were highly efficient and professional, but additionally made the calls a pleasure.
24 March 2026
Unprompted review
Reply from LCN.com
Thank you for your kind feedback! We're so pleased to hear Kyle and Andy provided such efficient and enjoyable service.
Excellent service and easy to use
The website hosting from LCN suited our needs perfectly for many years with very little problem .
The user interface was very easy to use and allowed us to make a very nice looking website.
1 March 2026
Unprompted review
Reply from LCN.com
Thank you for your wonderful feedback! We're delighted to hear that our hosting has suited your needs so well over the years and that you found the interface easy to use. It's great to know you were able to create a website you're proud of.
Brilliant service!
Brilliant service, very helpful and the required service was dealt with immediately and then confirmed.
13 March 2026
Unprompted review
Reply from LCN.com
Thank you for your kind feedback! We're glad you found our service helpful and efficient, and we appreciate your support.
Professional service
Fast response to support call and professional reaction. Ptoblem resolved within 2 days. Excellent.
16 March 2026
Unprompted review
Reply from LCN.com
Thank you for your kind feedback! We're pleased to hear your issue was resolved quickly and professionally
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