FreedomVoice Reviews 

2,434
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Looking at 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional knowledge, patience, and professional approach, making complex setups feel easy and interactions pleasant. Many people highlight the excellent customer service, noting quick, efficient, and helpful responses that resolve issues thoroughly, appreciating the simple and easy-to-use system for their business needs. However, some customers also noted dissatisfaction with customer service, citing issues like unknowledgeable agents, long hold times, and a lack of follow-up on unresolved problems. Additionally, a few people mentioned problems with service functionality, specifically regarding fax services not working and app unreliability.

What people talk about most

Customer service

Clients share positive opinions on customer service, frequently highlighting excellent and helpful support.... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, patience, and... See more

Service

Customers consistently note positive experiences with service, often praising the excellent and quick... See more

User experience

Reviewers mention positive feedback about user experience, with many finding the platform simple and easy to... See more

Response time

People report positive experiences with response times, with many noting quick callbacks and timely answers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

f you are a business owner looking for a 1-800 service, look no further than FreedomVoice. I just finished setting up my line with Rachel Libre and I am blown away. She was incredibly knowledgeable an... See more

Rated 5 out of 5 stars

The representative, Mercy S., was extremely attentive to what needed to be done. She went the extra mile to resolve my issue on the spot and made sure everything was perfect. Mercy found creative so... See more

Rated 5 out of 5 stars

I have no experience with this type of system so very much a novice. The manual is a bit overwhelming however I was advised to start with the five step quick start which was helpful. We don't need all... See more

Rated 5 out of 5 stars

When the customer service answered my call he was friendly and courteous. I had an unusual request and he handled it without having to transfer me from one rep to the next. My customer service rep Chr... See more


Company details

  1. Phone and Internet Service
  2. Internet Service Provider

Written by the company

Since 1996 we have led the way as a proven business telecom provider, reliably serving over 200,000 entrepreneurs and small businesses. We are dedicated to helping our customers build their professional image and connect through innovative technologies to save time and money they can devote to addressing their audience and growing their reach.


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(2,434)

169 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Mike Valenciano

I believe my customer service rep was Mike Valenciano and he was patient and though and so nice. Probably one of the best customer service experiences I ever had. He is a great employee.

Thank You!

3 February 2026
Unprompted review
Rated 5 out of 5 stars

The support I needed and got was fantastic

The support I needed and got was fantastic. He walked me through the steps slowly and made sure it was completed before hanging up. He don’t rush through my questions and he was very understanding of my needs

2 February 2026
Unprompted review
Rated 5 out of 5 stars

20 years of satisfaction

I’ve been a customer almost 20 years. Easy customer service, clearly defines problem, explained steps and checked to make sure everything is working before disconnecting.

24 January 2026
Unprompted review
Rated 4 out of 5 stars

Initially I was upset I had created an…

Initially I was upset I had created an account all of 30 minutes before him I was given the customer number and the telephone number that I picked at the end of the page and at the top of the note it said unfortunately they weren't able to do everything online to call this number make a long story short I guess in the process of me creating the application I did something one too many times and it kind of needed extra verification which I couldn't provide because I wasn't even sure if the account was created or not anyway by the end of the call the special created and set up my account and assured me that my number worked by giving me a test call I appreciate his patience and understanding he was very helpful and even under my stressfulness he was still very polite and professional thank you so much I believe his name was Shymir (apologize I said it wrong)

20 January 2026
Unprompted review
Rated 5 out of 5 stars

The Freedom Voice Experience

I have been doing business with Freedom Voice for years. Their representative Diane, was able to reactivate my business phone number that had been dormant for 6 months. The process was smooth and easy and Diane made my experience with Freedom Voice even more pleasurable. Thank you.

15 January 2026
Unprompted review

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