Freedom Mobile Reviews 

Very hard to connect with customer service. They put you on hold for longer time until you get tired of waiting and cancel without your needs are met.Very poor service. Not even qualify for a star.
Jan 7th 2:30 PM to 3:48PM. Waited too long still not able to connect. Someone is s not doing their job.

I had the worst experience trying to set up Freedom Mobile Internet services. Extremely frustrated with their company considering I have been a mobile customer for over 10 years. I felt I could NOT trust them with my home internet - Nope. I was disconnected, twice, lied to about set up dates and then when asked for a credit of $15 for a 6 month period 6 (they couldn't do that) BULLSHIT. I am going back to Tek Savvy. Where the agents hear what I am asking for an provide a solution

They really need to up their game.

They show their true face when you switched to some other provider ! I had a very hard time for the refund .

Freedom charge 35cad per month is same price as big 3 companies in canada

you can get same decent service from ROGERS/BELL

why pay 35 cad when you can get decent coverage from big 3.

I will be filing a formal complaint with the CCTS regarding an unauthorized/premature withdrawal.
I am a new customer and Freedom Mobile have pulled funds for a full cycle before the agreed-upon date. I am not looking for a statement credit; I require a reversal of the charge to my original payment method immediately.

This has to be one of the worst phone companies I have ever dealt with in my life. The amount of money I’m being charged is absolutely insane and makes no sense. I am being billed close to $500 for just two phones, which is something I will never accept or pay for as a normal phone bill. No regular phone plan should ever cost this much, and anyone who thinks this is normal is completely out of touch.

I was overcharged heavily, pushed into paying amounts I was never supposed to be paying, and constantly bothered about bills that should never have been that high in the first place. This feels like a straight-up scam. The prices are outrageous, confusing, and clearly designed to squeeze as much money out of people as possible.

Customer service is an absolute joke. You get put on hold for hours—literally hours—only to be transferred over and over again to different people who have no idea what they’re doing. No one takes responsibility, no one fixes anything, and they just pass you around like they don’t want to deal with you. Six hours on hold just to get nowhere is beyond ridiculous. It’s frustrating, disrespectful, and honestly stupid.

Nothing ever gets resolved. You explain the problem again and again, and it’s like talking to a wall. The whole system is broken, and it’s clear they don’t care once they’re charging you insane amounts of money.

I would never recommend this company to anyone, not even my worst enemy. If you don’t want to be overcharged, ignored, stressed out, and treated like your time doesn’t matter, stay far away. One of the worst phone services and worst customer service experiences ever.
And I had no choice, but to put one star, even though I wanted to put an absolute negative number. This is completely terrible service.

I wanted to get a refund of the balance in my Freedom Mobile account because I’m switching to another provider, but they only responded with “company policy” and told me they cannot refund my money.

On top of that, a plan I had been using for $45 for the past two years was suddenly increased to $50 without my consent or any prior notice. Now that I’m changing providers, they are still refusing to return the remaining balance in my account.

In other words, they expect me to pay for a service that I will no longer use. Not only do they fail to provide solutions to any issues, but even though their support line is supposedly open until 1 a.m., it takes at least 2 hours to reach an agent. If you try to contact them via WhatsApp, the waiting time can go up to 5 hours.

When I finally managed to speak to someone and explain my issue, the agent talked for so long that I was barely given a chance to explain myself. They spoke to me in a condescending manner and did not properly listen to what I was saying.

I will never use this provider again and I do not recommend it to anyone. Additionally, I don’t understand how one customer service representative says the balance is refundable, while another says it is not

I’m truly grateful for the help Qasem provided while updating my phone plan in Place d’Orléans today. He took the time to really listen to my needs and patiently walked me through the best options, recommending budget-friendly deals that worked perfectly for me. His kindness, professionalism, and genuine care made the experience feel easy and stress-free. It’s rare to receive such thoughtful service, and I truly appreciate it. Qasem is amazing, and I would happily recommend him to all my friends. Thank you for the great service!

I upgraded my mobile to an iPhone 17pro through Freedom Mobile in the Bay Centre, Victoria BC. I shopped around at competitive outlets but no one provided the customer service, ongoing support and peace of mind as I received there. I visited the store multiple times asking questions and the patience and support shown by Jakob and the Manager of the Store went above and beyond to support me and find me the right phone and plan for my purposes. There was no upselling and I've been a happy customer of Freedom since. I would highly recommend this store for product purchases and very affordable plans.

Have been with Freedom for a long time going back to its origins with Wind Mobile. Service was kind of glitchy at the outset in 2009. Have experienced no problems recently. Their mobile rates are the best and have always had good customer support.

the worse cell phone company pathetic unprofessional people just ripoff do not go to freedom

MJ at the Highland Rd. Kitchener location provided exceptional customer service by directing me to the best plan for my mobile phone needs. He explains all details thoroughly and is very knowledgeable of the Freedom Mobile Brand.
MJ is very courteous and represents the brand very well. THANK YOU MJ for your outstanding service.

I cancelled my Freedom Mobile service on November 3, before my billing cycle ended on November 20, yet I was still charged for a full additional month.

When I contacted Freedom Mobile, I was told the charge was void. However, the exact same amount still appears on my account, now listed under Shaw Cable. Shaw Cable says the charge is not theirs and redirected me back to Freedom Mobile.

I’ve been sent in circles between companies with no resolution, despite Freedom Mobile acknowledging the charge should not exist.

Very disappointing experience. Billing errors happen, but failing to fix them and passing responsibility back and forth is unacceptable.

Just signed up today with Emily in Sarnia and fantastic experience. She knew we were old and discussed everything so simple for us plus it gave us a lot more coverage than Bell did for cheaper.

If I could give zero, I would .

Freedom mobile is the worse, cunning, overcharging company in the phone mobile world. Any issue, cancelation or problem I have, the dedicated line is never capable, willing or even there to answer. I can honestly say that I HATE FREEDOM Mobile WITH A PASSION. DO NOT GO WITH THEM, TRUST ME... THEY'LL GET YA AT SOME POINT. IM STUCK WITH 3 LINES WHILE ONLY USING 2. SINCERELY... WHY? Because I did my trade up online and they put it against a free tablet they gave me 2 years before. They used that tablet as a actual phone line. They screwed me hard.

I was outside the country for 4 months now and I called freedom mobile more than 12 times to cancel my account because I will be out of the country for extended period of time. They simply don't pick the phone. This is done deliberately to make it difficult for anybody to cancel. Now my card is being charged and I'm not using the service.

Takes forever to connect to a live agent and they usually can’t help you. You need to wait forever and they just transfer you to other departments, have no helpful assistance, the internet is always not working and they are just frustrating in general to deal with.

If there is zero star available to explain my experience, i would definitely suggest that because their mobile internet is totally horrible.
It loses connection across tye next block. You guys should stop making fool to users
Even though they are not giving response on customer care service.
It’s totally disappointing