Freedom Mobile Reviews 

Freedom mobile is the worse, cunning, overcharging company in the phone mobile world. Any issue, cancelation or problem I have, the dedicated line is never capable, willing or even there to answer. I can honestly say that I HATE FREEDOM Mobile WITH A PASSION. DO NOT GO WITH THEM, TRUST ME... THEY'LL GET YA AT SOME POINT. IM STUCK WITH 3 LINES WHILE ONLY USING 2. SINCERELY... WHY? Because I did my trade up online and they put it against a free tablet they gave me 2 years before. They used that tablet as a actual phone line. They screwed me hard.

I was outside the country for 4 months now and I called freedom mobile more than 12 times to cancel my account because I will be out of the country for extended period of time. They simply don't pick the phone. This is done deliberately to make it difficult for anybody to cancel. Now my card is being charged and I'm not using the service.

Takes forever to connect to a live agent and they usually can’t help you. You need to wait forever and they just transfer you to other departments, have no helpful assistance, the internet is always not working and they are just frustrating in general to deal with.

If there is zero star available to explain my experience, i would definitely suggest that because their mobile internet is totally horrible.
It loses connection across tye next block. You guys should stop making fool to users
Even though they are not giving response on customer care service.
It’s totally disappointing

I’ve been using Freedom and I’m really satisfied! The connection is stable, the coverage is much better than my previous provider, and the price feels fair for the quality. Highly recommend it!

1) To contact technical support will take you 1hour and 45 mins. 2), I was connected to Tech guy "Sandepp” I said pay for CNNHD and MS Now channels, but I got pixels and it freezes this on November 13, Tech support Sandepp was unable to fixed it after 2 hours. 3) The free Secom modem that Freedom provided is not reliable it often cut off the internet connection and I must disconnect it and reconnect it to function. 4) I called ( after waiting for hours) Tech support and complain the Secom modem and request to replace it with X-B^ Gateway, after a hard negotiation with full of BS the tech agent lady ( forgot her name) took me a hard time to convince her about the problem on the Secom modem, until she told me to pick which of the following modem that is compatible for me to choose to replace the existing modem I have i.e. TC44W00,CBNCD8000,CBNCH8568 and CODA4600, again tech support lady to call back, this was on November 29. 5) On December 5, I call to have it replace because the Secom modem is behaving again of not able to connect to its server, "No Internet". I called and I spoke to another Tech lady name Sweetha, this one is so terrible, terrible Support tech to deal with as if she acts as a owner and manager of the company. We both argue a lot about the problem I am giving her and tell her that the other tech agent told me to choose which modem i prefer. But this Sweetha tech lady is not a accommodating employee, she gives me a lot of BS, she even told me that my TV LG is not compatible with and unlike Sumsung and replace it, not acceptable for me, and she will not replace it even I tell her that this Secom modem is not functioning well. I am very very frustrated paying and a very longtime Freedom clientele. I was message many times by freedom to switch my internet and cable tv, and I did., but the way I was treated by this Tech support Sweetha is not acceptable, my request is just simple have it replace and live goes on. I am a paying customer, and I expect the product that is given to me is in good standard. This Tech support lady "Sweetha" should not be dealing with customer service. Today Sunday December 7 my Secom modem unable to connect to its server "No Internet" must reboot it again, same problem. I did not call Tech support in an event I will get a negative response.

This is the worst mobile internet stability I’ve ever seen. You can cross a street in the city center and lose your connection for a while.
The home internet is much better, but if something goes wrong, you can’t get quick support - and you can waste a ton of time just trying to reach them.
The messenger/internal support chat is so buggy.
Once, I was even redirected to Rogers support and need to set up my PIN for some reason.
Horrible.

Gave 1 star as I couldn't leave 0. Absolutely horrible experience. The salesperson who "set up" my mobile plans and internet was supposed to set up 2 mobile lines and waive both SIM card fees. He set up three lines and activated two of them. One of the lines he activated was not even a phone number I had. When my bill came, the Fee wasn't waived. I spent 4+ hours on hold trying to call their customer service. He "set up" my wifi. After I paid a 100$ fee to set it up, I found out later that they don't even service my area. Not to mention, for a week, I didn't even have service on my phone as the e-SIMs they installed didn't work. I had to spend 20$ for brand new SIM cards and go to Best Buy 4 times, where the worker had a hard time dealing with Freedom employees through their text chat. Just to get the service to work. Oh, and I had to ask Freedom to correct the spelling of my name on my account 3 times before they did because they couldn't even spell my name right. This caused verification problems every time I talked to them. I drove over an hour to their closest location to try and get the issues rectified, and the sales representative told me there was nothing they could do. And then after spending an outrageous amount of time on hold asking for account cancellation and refund of all the money I spent, they told me they couldn't refund me or the credit on my account. While on the phone, the sales representative I had to argue to speak to a supervisor, while being on hold for 2 hours, being transferred, they hung up on me before they even cancelled my account. Oh, and they aren't even cheaper. I switched to another provider who is the same price, for more data and better wifi and better customer service. Absolutely mind-blowingly horrible experience. Freedom, if you're seeing this, give me my damn refund!

Dishonest pricing.
In order to get the advertised price, I’ve been told I must redeem a promotional code after a sign up for a three months minimum. So it seems that I have to pay $64 a month rather than the $59 a month advertised price and maybe one day if I’m lucky I will get to pay $59.

Another issue is with the $45 activation fee. The advertisement indicates that the $45 activation fee will be waive. But customer service seems completely incapable of achieving this seemingly the simple task.

I have been working with freedom mobile customer service for several days and they still have not been able to wave this $45 activation fee

Worst costumer service no one answered the call I'm waiting for about 2hrs nothing answered I want cut my freedom mobile service!!!!!!!!!!!!"'&:%%/÷×@$$@!!×$:&&**(();:

Worst customer service ever!!!!!!!!
They are forcing me to change my internet router, and after choosing the plan and everything, I can't continue because my address and name are incorrect (which is NOT). I can't even get the option to change what's wrong.
If there were an option to put ZERO stars here, it would be better

Excellent customer service provided by Tasmiya at your Aurora, ON location. Very pleasant and careful in doing the setup of my iPhone. She's a real credit to Freedom Mobile. Bravo Tasmiya!

WhatsApp doesn’t work if you are overseas what a joke. Neither does this line work at wal mart or not even in front of my own house. Do better.

Wait time is insane. Every since they sold and changed ownership freedom is horrible. When i finally connected with an agent they laughed in my face literally.

Fall 2025
Got ROAM BEYOND, used it for 3 months in England, Italy and India. Very easy to renew
It worked flawlessly. I always had service soon after I arrived in a new country and had service everywhere it could be reasonably expected
Got frequent messages from Freedom confirming roaming in the new country
RECOMMENDED

No improvement time! 1.5 hrs on the phone. Wasting my precious time..
I haven't touched Rogers for the past 35 yrs.
Fido also because belongs to Rogers.
I just changed to different provider from freedom due BAD service and still charging me!!

Avoid freedom at any cust.
One the manager (garbage) has the balls to tell me I'm MAKING GOOD MONEY TO MAKE SURE I SERVE YOU PROPERLY..
"DID nothing to help my situation". I terminated without even knowing I would get better discount plus better package across the mall.
Shop around .
Please shop around!!

Freedom had a "failed payment" on my account, apparently twice (impossible, we're on overdraft) and promptly turned off autopay with zero communication about it. Then, I couldn't log in to make a payment because the site told me the PIN wasn't correct. Reset it, same issue. Three support agents ignored this completely and just kept trying to talk about the overdue balance.

It gets worse. Then, they give me ZERO SMS or email communication about needing to return my device (trade-in) and when I asked about this, they said it was too late (like 2 months later on this if that) and I'd have to pay the device off. So, I went from owing $50 to over $500 and they gave me ZERO exceptions despite them making over $1500 on me.

When I mentioned the zero communication, the support staff accused me of deleting my text messages. I work in support, I know that systems make mistakes all the time, that emails bounce, etc. I also know that you can often make exceptions for loyal customers.

I then had a "follow up" where the agent proceeded to repeat the notes on my file at me and then tell me there was nothing to be done.

Also, their "retention" department is nonexistent. The lady just kept repeating that they can do nothing for me.

Long story short, there's a reason this company is rated so poorly, and they'll be losing a loyal customer of over two years.

Side note: a coworker of mine had a similar situation with Fido and their retention department absolutely made an exception so I know what they said was either misinformed, or their company policies are atrocious. And they have an even WORSE rating here!

I will be switching to my wife's provider immediately and selling my phone. Avoid, avoid, avoid.

Freedom mobile customer care team lacks basic comprehension skills, no critical thinking skills and for better words no problem solving skills. Dont be fooled by any of the low prices for devices or discounted offers. The services will never be worth it.

I live in British Columbia. I switched to Freedom for the out of country service option. I have had great service at home. I was suspect as to how it would work when I travelled. I am just finishing up a four week trip in Japan. I travelled all over Japan and everywhere I went I had great service. Both data and the ability to call home with no extra charges or hassle. I am really happy with the Freedom plan and would recommend Freedom mobile for both domestic use and especially if you like to travel out of country.

I was a Freedom Mobile customer years ago and cancelled my account back in July 2020. Out of nowhere, in 2025, Freedom suddenly reported a so-called “unpaid balance” from five years ago to collections, with zero prior notice or communication.

When I reached out, they admitted the charge was from 2020 and even apologized that “no one told me” about it when I cancelled. Despite this, they still allowed a five year old, time-barred charge to be placed with a collection agency and reported as if it were new.

This is completely misleading, damaging, and not compliant with Ontario’s Limitations Act or credit reporting standards. Re-aging old accounts to make them appear recent is unethical and harms consumers credit unfairly.

I am in the process of disputing the item with Equifax and TransUnion, but Freedom Mobile should not be allowed to operate this way. If you ever cancel with them, get everything in writing. Their lack of communication and accountability can come back years later.