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Fred. Olsen Cruise Lines Reviews 

14,680
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 9,139 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being wonderful, friendly, and exceptionally helpful, often going above and beyond to ensure a pleasant journey. The overall service and holiday experience are frequently described as outstanding, with many appreciating the well-managed embarkation and comfortable, clean ships. People also highlight the excellent quality of food, often delicious and varied, along with engaging entertainment and activities provided. However, some customers mentioned that excursions felt rushed, expressing a desire for more time at destinations or breaks during walking tours.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, friendliness,... See more

Service

Clients share positive opinions on service, consistently highlighting the helpfulness, politeness, and... See more

Holidays

Users describe positive interactions with holidays, with many expressing that their cruises were enjoyable... See more

Quality

Customers consistently report high satisfaction with the quality of various aspects of their experience. Many... See more

Location

Reviewers mention ambiguous feedback about location, with some customers praising the convenience of... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After over 25 years cruising with different cruise lines we tried Fred Olsen for the first time in July 26. My overall feeling was why on earth did we wait so long! The service, food and just overall... See more

Company replied

Rated 5 out of 5 stars

The staff were wonderful. Nothing was ever too much trouble, particularly in the main Borealis restaurant. I don't eat meat but there were always many alternatives from the extensive menu. Boreali... See more

Rated 5 out of 5 stars

Excellent cruise, lovely, clean boat, amazing, friendly staff who seemed respected, happy in their work and looked after by their company although they seem to still work incredibly long hours wit... See more

Rated 5 out of 5 stars

July's one week cruise around Ireland was very relaxing and we were well looked after both in our premier suite, at meals and around the ship. As this was a short cruise we did not take any organise... See more


Company details

  1. Cruise Line Company

About Fred. Olsen Cruise Lines

Written by the company

Fred. Olsen Cruise Lines operates a fleet of three elegant, smaller-sized ships, Bolette, Borealis and Balmoral. The size of our ships allows us access to more interesting places, and means we can dock in the heart of some of the world’s most beautiful cities, and our itineraries are carefully crafted so that our guests travel to these amazing places at the very best time of year.

On board, Signature Experiences showcase the history, culture, nature and flavours of the destinations you will visit – from Itinerary Insights, where special guest speakers and local experts will host talks, workshops and demonstrations to provide a deeper understanding of the destinations, to Treats of the Region, where guests can enjoy local delicacies and learn how to create delicious regional dishes.

Plus, with each ship carrying 1,300 guests or less, our ships are small enough to offer a warm, friendly and personal service where nothing is ever too much trouble.

At Fred. Olsen Cruise Lines, we channel our 175 years of experience into making your holidays simply unforgettable by meticulously crafting our cruises to provide an experience that helps to create memorable journeys for our guests.

With sailings from five departure ports around the UK, your next Fred. Olsen cruise is closer than you think.


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We channel 175 years of experience into making your cruise memorable.

4.6

Excellent

TrustScore 4.5 out of 5

15K reviews

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4.6

All reviews

(14,680)

8,356 reviews in the last 12 months

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Rated 5 out of 5 stars

My third lovely holiday on Fred Olsons boat Balmoral

I had a lovely holiday aboard the Balmoral the staff were so welcoming and made every one feel at home. I greatly enjoyed the trips which were organised by the company the highlight of my holiday being a helicopter ride which i will never forget.The entertainment was first class and the lectures were excellent.Thank you all for all of this.

26 July 2026
Rated 5 out of 5 stars

Excellent First Cruise!

My first cruise with Fred was very enjoyable, excellent ship and crew, lots of great memories. Interesting ports and I enjoyed all entertainment, including Brass Band Concerts and Irish Dancers. I especially chose this cruise for ballroom dancing but found the dance floors in Ocean Room and Observatory quite small, tables on dance floor did not help, disappointed that Neptune not available. All 4 Dance Hosts and Synergy excellent to dance to, Dance Couple not so good, it was better when they were unavailable!

17 July 2026
Rated 4 out of 5 stars

The entertainment was much better

The entertainment was much better, only 2 ify nights with a comedian. Would be great if this was 0.
Dinning - food and service is great but set times and allocated tables are awful.
The selection of wines on the Freedom fare is extremely limited and a bit poor.
Glad to see tips are now included in fare.

30 July 2026
Rated 5 out of 5 stars

Great itinerary

Great itinerary. Attentive friendly crew. Fantastic food and amazing entertainment.
Lovely ship, plenty of amenities. Plenty of space per passenger. Roomy cabin comfy beds plenty of storage.

30 July 2026
Rated 5 out of 5 stars

Just a great experience.

Just a great experience from start to finish. The staff on the ship were incredible especially Jhameel and LP our waiters at table 74 in the evenings. I would definitely recommend Fred Olsen.

29 July 2026
Rated 5 out of 5 stars

Great ship fantastic crew

Great ship fantastic crew, nothing is to much trouble for the crew on this ship.
We celebrated an 18th birthday on board Harold, Dimas and Rodrigo in the Terrace restaurant made it a really special night along with other waiters who sang happy birthday.
The crew work very hard and are always happy to help with a smile.

17 July 2026
Rated 4 out of 5 stars

All great except wheelchair policy

We loved the evening entertainment, lectures, choice of activities whilst at sea, choice of food at the buffet restaurant (about 10 different desserts), friendly staff, the way the schedule was adapted so that people could watch the World Cup semi final and final.

The only negative was the inflexible policy regarding wheelchairs - not able to be brought onto the ship unless you have an adaptive cabin. Even if you say the wheelchair is only for use in ports, not on the ship. We booked the cruise over 18 months ago. We didn’t know at that time how much my 90 year old mother’s mobility would deteriorate.

30 July 2026
Rated 5 out of 5 stars

Balmoral is a wonderful ship

Balmoral is a wonderful ship. We have been on it three times now. The staff are so friendly and helpful, the food is delicious and the entertainment is excellent. There is a great range of itineries and we only have to travel to Rosyth to board the ship.
I highly recommend Fred Olsen.

19 July 2026
Rated 4 out of 5 stars

Always friendly and courteous staff.

The choice of destinations and location of trips available. The food and the choice of having two places to eat. As a solo traveller I did not feel uncomfortable at all in any of the areas of the ship.
I enjoyed the shows and variety of the entertainment. The staff were attentive and helpful when I wasn't happy with my meal.

17 July 2026
Rated 5 out of 5 stars

The service staff did a perfect job

The service staff did a perfect job. They were friendly, discreet, and sometimes good-humored.
I was particularly pleased with the menu selection. It was touching that on the last day, the head waiter treated my family to a bottle of delicious wine. Thank you!
For someone like me, who works in a constant whirlwind of children, these few days were especially relaxing, with their quiet and the leisurely pace of the retirees. The ship was relatively small, so it was easy to get from one place to another. I liked that on this ship I didn’t feel pressured to buy drinks at the bar—the waitstaff weren’t pushy. Compared to my trip last year, it was a huge positive surprise that we could enjoy wine with our meals. I own my own winery, so it was a pleasant surprise to find high-quality wines served at the ideal temperature.

30 July 2026
Rated 5 out of 5 stars

Everything was excellent

Everything was excellent, the food, service, drinks, shows and cleanliness. All the staff were extremely helpful and nothing was too much trouble.
We had a great time on board Bolette.
Thank you

30 July 2026
Rated 5 out of 5 stars

I relax as soon as I board the ship

I relax as soon as I board the ship! Everything is so clean and well presented. The staff immaculate in their dress and so friendly - very professional. The food is fantastic. Everything is organised at each port for any eventuality. Plenty to get involved in including a brilliant show every evening. If you want to do your own thing there is plenty of quiet areas too! What more do you want!!

30 July 2026

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