Fred. Olsen Cruise Lines Reviews 

A lovely friendly professionally managed cruise. Delighted to have been on the Balmoral Cruise.

The staff were first class, helpful, polite. Couldn't fault the servise we received , food first class, cabin excellent met all our needs.

you made our Silver Wedding Anniversary so special Thank you for all the wonderful touches

Right from the beginning, our cruise went smoothly - no hanging about in queues to board, and all staff were so helpful and patient.

My husband and I really enjoyed our time on the cruise from Rosyth to France. Balmoral is a great size with plenty of interesting bars, restaurants and activities, 2 pools and the theatre events as well. The staff were helpful, efficient and hard working. There were one or two glitches which were overcome smoothly (an out of action computer at Rosyth meant a queue for embarkation and a broken bridge meant we could not land as planned in the centre of Bordeaux). The very hot weather was not something even Fred Olsen could put right. We were glad of the air con in our cabin and around the ship.

First time sailing with Fred Olsen.
Amazing holiday with seemless transfers on and off ship from Rosyth.
Staff on ship were so attentive to every need - a real credit to Fred Olsen.

A great experience with a company who were first class in every department from boarding the boat to our leaving and nothing was ever too much.

Amazing from start to finish. Everywhere immaculate food beautiful. Scenery unforgettable. Most of all the staf were the best in the business always do cheerful, respectful and helpful. Brilliant cruise altogether.

Inability to sail into Bordeaux spoilt this stop, accept it was outside your control but five stars would have been awarded otherwise.

Excellent all round, from food to staff could not find fault with anything

Survey completed and submitted.

Great atmosphere on Balmoral the staff are a credit to the company
Entertainment first class
Great food comfortable bed
Rosyth arrival so well organised

Excellent service, pleasant atmosphere, delighted with the experience, We'll go with Fred again.

Well organised booking in.
Family feel among staff.
Good service and food in restaurant.
Easy to board and leave ship.
Calm atmosphere on board to allow easy relaxation.
Good quality alcoholic drinks.

I wouldn't change a thing about our Norway cruise,from embarkation to disembarkation we thouroghly enjoyed the whole experience.
I would ask the Fred Olsen staff to re assess the points system for the different levels of membership though,a person paying for a single cabin cruise is awarded the same points as a person paying for multiple passengers

Nice compact ship. Great staff Interesting ports of call

All the related services,food,hospitality generally are v good:wait and housekeeping staff are superbly pro.Ship management from Cap Maurer down,deserve complements.MV Balmoral a happy ship,yes.Maybe shore trips need greater research in accessibility terms.The policy on "Rollators" needs clearer explanation in brochures,to avoid disappointment,as many Seniors value your cruises,and do not have much alternatives.Rosyth is great for local Scots.can we have some more?Also,some "groups" on board,for singles to meet others who might have similar interests,as its difficult to make wider connections.But,all in all,after 3 FO cruises,it has become like an exclusive "Grand Hotel".As an Art specialist,I am hugely impressed by your Art Collection :take care of it with specialists,as works have been accidentally damaged recently.
Keep up the quality.We shall be back.
Prof.Hugh Galloway

The cruise was great with lots of interesting ports. I'd recommend the Maritime Museum in Cherbourg - it was next to where our ship docked, was free and had enough to occupy you for several hours with some great exhibits. The service on board was excellent as usual and the staff were attentive and friendly. The food was of the usual high standard and the entertainment was enjoyable. We had a very long wait to check in but that was due to problems with the internet and is something I've never experienced before. I cruise regularly with Fred and only wish that there were more ports in Scotland (such as Greenock) in order to cater better for Scottish customers.

Have had many cruises with Fred. Olsen, all of them good. This one was the shortest I've ever been on but I had a great time. Both passengers & crew very friendly & welcoming. Very good weather was a bonus. Borealis is a lovely ship; just the right size, with facilities for all. Cruising is a great holiday for people on their own.

We have cruised with FOCL 7 times since 2012.
The experience we have had from booking to on board has been first class.
This is why we are repeat customers.
Everything is well organised, staff (all staff) welcoming , will go out their way to make sure you enjoy yourself.
Food is excellent, great choices on various menus also specialty dining if it takes your fancy.
Housekeeping cleanliness exceptional.
Onboard entertainment, lectures, swimming, gymnasium, games, cooking demonsrations, card games , library plenty to fill in the day.
Several different shows on various nights to suit differing tastes, ranging from musical theatre, to jazz and "rock'n'roll.