Fraser Hart Reviews 

Absolutely fantastic experience great product,Georgia was amazing and professional through out my purchase of a Breitling endurance pro ,which is now on my wrist looking fantastic, this was my second purchase from Fraser Hart and will do again. Thank you Georgia keep up the amazing job you do. MZ

Top service! Had allergy to necklace I bought. So helpful exchanging it. Thank you!

I have used Fraser Hart in the metro centre in Gateshead for the past few years for my watches and any jewellery I purchase for my wife and daughter. Ian and the team always give a 5* service and I wouldn’t go anywhere else. From start to finish Ian and the team are attentive and really makes you feel like a valued customer. I can’t recommend this store or this team enough

Great experience at Fraser Hart buying my partners engagement ring. Was well looked after and went above and beyond to ensure i got the perfect ring. Will be back again soon for the wedding rings. Thanks again

Very pleased with the polite customer service and response in following up my enquiry for a recent purchase.
I was kept informed of my order which arrived very promptly.
The shop and display is very professional with welcoming staff.

I was served by Karen, was really helpful and answered any questions to help with my purchase.

Went into our Meadowhall branch today and Callum who looked after us was really great would definitely recommend this store & Callum , Thanks S&J

Ron was super helpful in sorting my problem nice and quickly. Great service, would use again!

George came to ask if I needed any help when I was looking in shop window. He was very helpful and knowledgable bout the watch I bought .Thanks again

Fraser Hart in Plymouth is the first place I go when I want something special. Susan is very helpful and goes above and beyond to meet my specific requirements, (and I have many) The jewelry quality is excellent. I've never been disappointed with the service or quality. Thank you Susan for your patience.

Caitlyn in the Cambridge store was absolutely brilliant, taking care of me throughout the process of purchasing my watch. She was happy to order in additional models to the store so I could compare them side by side and make my decision fully informed and with confidence. She was super helpful in all my queries, and offered support without being pushy. Very happy!

Approached by Samuel who asked if he could help after seeing me browse the rings outside. I was worried at first as I was dressed very casual for a bank holiday Monday, and sometimes people (not here) may treat you differently. However, Samuel was attentive, extremely knowledgeable and engaging. He knew my ring size just by looking at my finger and was very thorough in finding a ring I would like (I intend on getting it for myself as a graduation gift). He talked me through different settings, diamond cuts and metals - it was a genuinely wonderful experience. I left feeling very confident and hope to see Samuel again in a few months so we can celebrate properly. A truly wonderful experience and fantastic service⭐⭐⭐⭐⭐

We visited the Plymouth branch of Fraser Hart and had a wonderful experience with Susan. She was incredibly friendly and made us feel at ease from the moment we arrived. Nothing was too much trouble for her.
Susan took the time to really listen to what we wanted, carefully considering our preferences, budget, and any concerns we had. Her approach made the whole process feel relaxed and enjoyable rather than overwhelming.
As a lovely extra touch, she even cleaned my engagement ring while we were in the shop and offered us drinks, which made the visit feel even more special.
Thanks to Susan’s excellent service, we’re very happy to have ordered our wedding rings with Fraser Hart. We couldn’t have asked for a better experience. Thank you

Melissa and the team at Colchester were exceptional - very friendly, professional and knowledgable. Our experience there was made very memorable because of how attentive they all were. Quality of the jewellery and watches there were great too.

Got served by Joyce at the metrocentre store, very professional, polite, accomodating ,and friendly with both my kids. Looked at the product, went else where and found Joyce was alot friendlier thanks

I wanted to surprise my wife on her birthday and get her a special watch. Hassan went above and beyond in providing an amazing experience. Not only did we find the perfect watch, but it was displayed in the window with a special birthday card, chocolate and bubbly on the actual day of my wife’s birthday. My wife was so happy with everything and then trying on the watch with bubbly etc was great. Thanks again for this experience and keep up the amazing work! Thanks.

We went to the Glasgow store in the ARGYLL ARCADE. we were warmly greeted by George who made us feel very comfortable and went out of his way to find two identical wedding bands in our different sizes. He was very easy to talk to and we were able to leave with our rings without needing to order and return. Thank you to George!

Susan in the Plymouth store was truly fantastic from start to finish. Gave us plenty of options, listened to our likes and dislikes. Lovely lady with lots of experience and very welcoming. We were returning customers for our Wedding rings after my partner purchased my engagement ring. Definitely recommend. Thank you Susan.

First class service nothing is a bother to any of the staff they make sure that you are totally satisfied with your purchase big thank you to all of you