Danske Fragtmænd A/S Reviews 

It was easy and fast delivery.
Very good product.

This delivery was to our summerhouse at a time we were not there to meet in person. So I was a bit anxious but that was no need. From the "booking" we got all information needed, also during the transport and also a final confirmation when delivery was done.

When arriving ourselves to the summerhouse the delivery was well placed and all in order.

What can I say..

Outdated, crappy logistics. You don't know when they're coming - then they send you a message that they'll arrive on the day within a two hour interval. So I should teleport home or what?

You call them, they don't reply for a looooong time, it just says you're the 1st in queue - they're just not picking up the phone?!

The driver doesn't call, doesn't leave the package at the door, doesn't try anything to actually complete the delivery.

They don't resend the package for delivery, as 'it had to be scheduled by the sender or receiver' for a fee, of course. Nothing is free in this world, after all.

And of course, next day delivery is only possible if you call before 16:00, otherwise it'll take 2 days - but nobody tells you that. You have to figure it out for yourself.

Lousy, broken website which is horrible to navigate, what else can I say. 'you can drive 30km to pick it up from our depot if you want'. Sure, thanks! Next time I'll just order to your depot directly, at least I know it'll be there.

What a mess.. never again!

Super good experience. Delivery man was so nice.

Used the service twice already, and on both instances, they delivered on time.
I really like that they give you decent estimation (not just 10 hours), and so far both time they came within the timeslot.
Also great that they call you before, so you have a little bit of time to prepare.

Delivery Info Lacking Big Time.

It would help immensely if the Track And Trace info had a message stating that if you are not home then Danske Fragtmænd will not leave the package.

We could arrange for someone to be home or contact the seller to arrange for a waiver stating the goods can be left at curbside or a sheltered area.

PS: Other couriers text or call when they are arriving soon as is good customer service.

they didn't deliver the parcel, because I had worries and problems that day, I didn't pick up the phone just because of an unforeseen case, I went to the pick-up point by myself, there was no one to tell me where my parcel was, we went around three different buildings, finally we picked up the parcel somewhere else, the parcel was all trampled by shoes! I don't understand how they climb on parcels, I took a picture and I have shoe marks on the parcel. it's scary. I don't recommend it.

Superhurtig levering. God service fra chaufføren ved afleveringen. Alt bare ok.

Unfortunately the driver did not put in the effort to actually come by my address. Instead, I just got a notification that they could not find me at home. Both my partner and I were at home all day, so we called customer service right away. They promised to check with the driver and call back. That never happened.

I scheduled a second delivery, which was also delayed because they misplaced the package into another car - allegedly. Now it turns out the package was actually lost in the terminal, so the company I bought from had to send another order.

2 weeks and a mess for a delivery that should have taken 2-3 days. Keep up the good work.

God information om tidspunkt for levering, helt perfekt. Chauffør var venlig.

Horrible.

They deliver to the wrong address, when I got in contact with the driver he told me the place he left the package and made me, drive to another company, to leave the package he left outside in the snow...

Never seen anything like this.

They just dumped the firewood stack on the sidewalk, blocking the walkway. Didn't bother to knock and ask where to put it.

Hurtighed
Hurtighed

On delivery day the stuff called the door of several other tenants of the building, thus disturbing our neighbors for no reason. They did not announce themselves at the gate and just left the package by the gate and left before I could make it to downstairs. Just saw the truck leaving. Very sloppy job.
Delivery was in time.

I’m so glad I decided to read these reviews because at least I don’t feel alone in my struggle, and I can also clearly see a pattern of how they operate and which excuses they regularly use.

First, they inform you that your package is coming within a few hours’ notice – why? People have jobs, commitments, plans. It’s a really short notice to make sure to be home to receive the shipment. Customer service is a gamble – it’s either polite and apologetic or passive-aggressive, depending on who replies to your email that day. I have emailed with them 20+ times trying to get my packages for 9 days since they were sent and took 5 days off (!) to sit at home only to be told that one day there is a ‘technical error’ and will deliver tomorrow and another day the driver ‘couldn’t find the address’ so he just drove off. When I asked which address he had, he told me my correct address, so I guess he didn’t even bother to look at the front door, find my name on the doorbell and ring it?! He ‘asked around’ but couldn’t find it – who tf are you ‘asking around’ for if you have the correct address?? The number of times I heard one pathetic excuse after another and was told ‘we scheduled a new delivery for tomorrow’ and nothing showed up is ridiculous. Oh, they also make you pay a fee of 112,5 dkk for a new delivery which of course you have to pay to get your stuff – what a business model! Mess up and make your customers pay for your mistakes. After day 3 of waiting I requested the fee to be refunded to which they agreed but I’m still waiting for the refund. They also don’t provide any time estimate for the delivery so you just sit at home for days anxiously waiting for a buzz or a phone call only to be told ‘tomorrow, tomorrow, tomorrow’ again. I have received my parcels in the end but not without panicking one last time when they marked them as delivered when they were still on the way to me – again – why?!

After living in Denmark for some years I thought PostNord was bad, but holy s**t this is on a whole another level! Unfortunately, the sender chose this company and I didn’t have any other option but now I will know to never use Danske Fragtmænd ever again.

And I just have a question for the customer service reps here: do you ever bring these comments and reviews to your management for discussion? Do you ever talk to your drivers about their behaviour and train them on how to improve and actually do their job? It seems to be a thing in your company that these different levels are so far removed from one another with little to no communication in between and I truly feel sorry for you sitting in an office having to apologise for someone else’s mistakes and reply to all these negative and angry reviews with hopes and promises of improvement. Good luck!

I lost my order. They don't provide product in our suitable time when you buy online. They decide when it suits them that is the worst service.
I hate this kind of service.
Dansk fragtmand took service charge without supply of my product. No body take this service.
I had no sms before. But, Yes I got a call to receive when I was at work. There was no pre info, otherwise I managed some one to have it. I am not satified withe reply they have written.

Quick delivery but the package was left downstairs without notice.

Correction: the package was left downstairs.