Exceptional service. Got all my products and they weren’t fake they were the real deal. Seriously people need to tap into this company cos it’s not talked about enough - they literally have the best p... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Fast service, very reasonable prices and my purchases have always been the original fragrances that I expected and I received. I have made several large orders over the last 2 or 3 years and have alw... See more
Never a problem with this company. Always 100% happy with orders. The huge selection of products. 100% authentic. The competitive prices. No hassles, no worries. The good things are right here.... See more
Company replied
To be honest, I was a little skeptical. The price online was significantly less than what I normally pay at Dillards and Macys. I’ve been wearing this cologne for years and my wife really likes the... See more
Company replied
Company details
Written by the company
Shop for fragrances, discount perfume, cologne and gift sets for men and women at Fragrance Shop
Contact info
United States
- www.fragranceshop.com
4.1
Great
773 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 77% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Great company to order from!
Great company to order from. Great products, prices, and they always are quick filling the order and sending the order out.
I have been ordering from this company for probably at least 10 years, and I have been very happy with the FragranceShop.com!
30 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I cannot recommend FragranceShop.com…
I cannot recommend FragranceShop.com based on my experience.
On July 9, I ordered a fragrance as a wedding gift for my fiancée, with our wedding taking place on July 25. The next day, I received an email stating that my order had shipped, along with a DHL tracking link showing an estimated delivery date of July 14.
July 14 came and went with no package. When I contacted customer service on July 15, they simply sent me the same tracking link I already had instead of providing any meaningful assistance. After reaching out again on July 16, I was told to complete an insurance claim form. I returned it the same day and received confirmation on July 17 that it had been received.
That was the last communication I received.
With no updates, no replacement, and no apparent effort to resolve the issue, I had no choice but to dispute the charge through my bank. My bank investigated the matter and refunded my purchase in full.
My wife and I were married on July 25 and are now on our honeymoon. While FragranceShop.com didn’t ruin our wedding, they certainly failed to deliver on a purchase that was intended to make the day even more meaningful.
To add insult to injury, the company later emailed me asking if I was happy with my purchase—a purchase I still have never received. Even today, the DHL tracking page continues to show the package as “Processed – En Route” with an estimated delivery date of July 14.
Packages can get lost. That’s unfortunate, but it happens. What shouldn’t happen is a company failing to communicate, failing to provide meaningful customer service, and leaving the customer to resolve the problem through their bank. Based on my experience, I will not be ordering from FragranceShop.com again.
9 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for sharing your experience. We're sorry to hear about the delay with your order and the difficulty you encountered in getting a resolution. We are currently following up with the carrier for an update, as they had informed us the package was simply delayed and would be delivered.
If there's anything further we can do, please don't hesitate to reach out to our Customer Care team
I have never tried this fragrance and…
I have never tried this fragrance and it smells wonderful!
30 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Fragrance shop.com had the best prices…
Fragrance shop.com had the best prices so I decided to give them a shot. I ordered four bottles of cologne, all shipped the same day and arrived perfectly packaged, two days earlier than expected.
All items are exactly as expected, authentic and a great value.
Thanks Fragranceshop.com! I’ll be a repeat customer!
27 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
The Cap on the bottle did not fit and…
The Cap on the bottle did not fit and it leaked in the draw. I even tried the cap from an old bottle. I have make sure it is standing because it will leak. The bottle does not fit properly. I have been using this product for year an have never had this problem.
24 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for bringing this to our attention. We're sorry to hear about the issue with the cap and the resulting leakage. This is not the standard we aim to deliver, and we would like to resolve the matter promptly. Please contact our Customer Service team with your order details so that we may look into this further.
Product as advertised
Product as advertised; received in stated time frame: reasonable price
23 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Where is my Perfume....I am still…
Where is my Perfume....I am still waiting! from my order in April
15 July 2026
Unprompted review
Reply from FragranceShop.com
We replied to your previous feedback from July 22 requesting more information, as we were unable to locate an order under "Kristy F." That request has not yet been answered, and this latest feedback does not include the details we'd need to look into it either.
In order to help, we'll need your order number or the email address used at checkout. Please reach out to our Customer Service team at https://www.fragranceshop.com/contact-us/ with these details so we can investigate.
This is my 3rd bottle of Obsession…
This is my 3rd bottle of Obsession ordered from this company. Product arrived in perfect condition, well packaged and on time. Price was my #1 factor for buying, department stores, Sephora and Walmart were significantly higher for same size bottle. I will continue to order my colognes from Fragranceshop.com
1 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
fast and neat delivery
fast and neat delivery. I am hapy with products received.
23 June 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Authentic products fast shipping
Authentic products, fast shipping, Great consistent seller.
Have bought number of times without any issues.
16 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
I had a great experience with both the…
I had a great experience with both the service and the professionalism. The product arrived as expected, and I'm very satisfied with my purchase.
29 June 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Overall very satisfying for the price…
Overall very satisfying for the price point and fast delivery.
20 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Super fast delivery
Super fast delivery. Great packaging. Just what I needed and ordered.
10 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Great experience overall
Great experience overall. The order arrived on time and was packaged with care.
28 June 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
good purchase overall
it was sketchy at first some people say its a scam or you dont get your shipping number. i purchased and didnt get mine for awhile but eventually i got an email with it and the package came just fine. people say they come broken or damaged or not at all but my fragrance came in perfectly fine. it was a good blind buy too so that made it better as well and it was listed at a good price.
2 June 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Everything was great came in sooner…
Everything was great came in sooner than expected
29 June 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Worst customer service I’ve ever seen
Don’t reply to emails, messed up order for Christmas and got my refund in July, absolute joke
1 star is generous to them
16 July 2026
Unprompted review
Reply from FragranceShop.com
We are sorry to hear about this frustrating experience, but it looks like there has been a mix-up.
You have left this review on FragranceShop.com (based in NJ, USA), but we don't have an order for you. It looks like you meant to review The Fragrance Shop in the UK (thefragranceshop.co.uk) since you are based in the UK. We are entirely separate companies.
Please move your review to their official Trustpilot page (https://www.trustpilot.com/review/www.thefragranceshop.co.uk) so their UK team can see this and help you resolve it
Exactly what I wanted and the prices…
Exactly what I wanted and the prices were better than anywhere else. My new place to get all my colognes in the future.
1 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
Thank you was fast shipping and…
Thank you was fast shipping and for the authentic Colgone’s
15 July 2026
Unprompted review
Reply from FragranceShop.com
Thank you for taking the time to share your feedback. We appreciate your business and look forward to serving you again in the future
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