FragranceNet Reviews 

122,833
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 26,364 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that prices are significantly lower than traditional department stores, making it wonderfully easy to find and afford favorite name-brand fragrances and beauty items. People also consistently appreciate the remarkably prompt shipping times and the careful, secure packaging that ensures items arrive safely. However, some reviewers noted occasional issues with delivery delays or frustrating tracking experiences with specific third-party shipping couriers. A few consumers also mentioned minor concerns regarding the scent strength or longevity of certain products compared to their earlier purchases. Despite these occasional setbacks, most shoppers remain deeply satisfied with their overall purchasing journey.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting authentic items, great prices,... See more

Delivery service

Customers report positive experiences with delivery service, frequently highlighting fast shipping times and... See more

Price

People report positive experiences with price, often noting that costs are well below retail and unbeatable... See more

Order

Reviewers highlight positive aspects of order processes, noting that items arrive quickly, prices are... See more

Quality

Reviewers mention positive feedback about quality, highlighting that items are authentic and arrive in... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more

Company replied

Rated 5 out of 5 stars

I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more

Company replied

Rated 5 out of 5 stars

I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more

Company replied

Rated 5 out of 5 stars

Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more

Company replied


Company details

  1. Perfume Store
  2. Cosmetics and Perfumes Supplier
  3. Cosmetics Store
  4. Flavours, Fragrances and Aroma Supplier
  5. Hair Product Store

About FragranceNet

Written by the company

Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.

We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.

Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.

100% Genuine Brand Name Products

We only carry genuine brand name perfumes, colognes and beauty products.

All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs. We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.

Contact info

4.5

Excellent

TrustScore 4.5 out of 5

123K reviews

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4.5

All reviews

(122,833)

26,293 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent prices and quick delivery.

Excellent prices and quick delivery.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We are so pleased to hear that you enjoyed our excellent prices and quick delivery. We truly appreciate your positive feedback!

Thank you, Customer Service.

Rated 5 out of 5 stars

I have always love fragrance…

I have always love fragrance net,because they stand on business, I have had to issues before and they corrected it first hand, i will keep buying my fragrance from you guys

17 August 2026
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Reply from FragranceNet

We're so happy to hear that you always love us and appreciate how we've handled any issues you've had! We truly value your continued loyalty and look forward to your future purchases.

Thank you, Customer Service.

Rated 5 out of 5 stars

Great products

Fast and easy
Great product

17 August 2026
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Reply from FragranceNet

We are so happy to hear that you found our product great, fast, and easy. Your positive feedback is truly appreciated.

Thank you, Customer Service.

Rated 5 out of 5 stars

Always dependable

Always dependable. Fast shipping of products, great prices, and wide range to choose from.

17 August 2026
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Reply from FragranceNet

We're so pleased to hear you find us dependable and appreciate our fast shipping, great prices, and wide range of products! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Love it

Love it! Always come back for more!

10 August 2026
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Reply from FragranceNet

We are so happy to hear you love our products and keep coming back! Your continued support means a lot to us.

Thank you, Customer Service.

Rated 1 out of 5 stars

Shipping took longer then expected and…

Shipping took longer then expected and the customer service is not the greatest. Definitely not purchasing from this site again.

10 August 2026
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Reply from FragranceNet

We sincerely apologize for the delay in receiving your order and for any inconvenience this may have caused. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. Orders are typically processed within 24–48 business hours, with standard shipping delivery times of 2–5 business days. While delivery is not guaranteed within this window, it may extend up to 7 business days. We acknowledge that your order was received on the later end of this estimate. A refund for shipping charges has been issued to your original method of payment, and your comments have been forwarded to the appropriate department for review. Thank you for your patience and understanding.

Thank you,

Customer Service

Rated 5 out of 5 stars

This company has great deals

This company has great deals. They usually have the best prices. Also shipping is fast.

6 August 2026
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Reply from FragranceNet

We're so pleased to hear you appreciate our great deals and excellent prices! It's wonderful to know you also experienced fast shipping. Thank you for your positive feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

Wonderful company!

Wonderful company! Offer top fragrances at discounted prices. I've found comments from previous buyers to be extremely helpful. The company is reliable and supportive, making returns seamless. Excellent customer satisfaction!

17 August 2026
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Reply from FragranceNet

We're so happy to hear that you find our company wonderful and appreciate our top fragrances at discounted prices! It's great to know that you find our company reliable and supportive, making returns seamless. We're delighted to hear about your excellent customer satisfaction!

Thank you, Customer Service.

Rated 2 out of 5 stars

I received a box that was full of…

I received a box that was full of shards of glass. Before I realized it I had dumped it on my kitchen table and onto the floor. I put my fingers on it and I also stepped in it even thought I attempted to vat it up.

15 August 2026
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Reply from FragranceNet

We sincerely apologize for the condition of your order and for any inconvenience this may have caused. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and have issued a full refund on your order to your original method of payment. We will forward your comments to the appropriate department to improve our packaging. A member of our customer service team will reach out to further assist.

Thank you,

Customer Service

Rated 4 out of 5 stars

easy to order

easy to order, seamless processes. giving it 4 star even though they do not offer their points/loyalty program to Canadian customers.

17 August 2026
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Reply from FragranceNet

We appreciate your positive feedback on our ordering process! We understand your disappointment regarding the loyalty program for Canadian customers and are always evaluating our offerings.

Thank you,

Customer Service.

Rated 5 out of 5 stars

Excellent Quality

Excellent Quality

I’ve had a great experience with FragranceNet. They offer a wide selection of high-quality perfumes at great prices. The fragrances are authentic, smell amazing, and last a long time. I’m very satisfied with the quality of the products and would definitely recommend FragranceNet to anyone looking for quality perfumes at affordable prices.

8 August 2026
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Reply from FragranceNet

We're so pleased to hear you've had a great experience with us and that you appreciate our wide selection of high-quality, authentic perfumes at great prices. It's wonderful to know you're very satisfied and would recommend us!

Thank you, Customer Service.

Rated 5 out of 5 stars

Delivery took a little while

Delivery took a little while, however it was worth the wait 😀

10 August 2026
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Reply from FragranceNet

We are so glad to hear that despite the wait, you found your delivery to be worth it. We appreciate your patience and positive feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

I just wanted to say that it was a…

I just wanted to say that it was a quick shopping reasonable price, high quality, and I am certified with my order

17 August 2026
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Reply from FragranceNet

We're so pleased to hear that your shopping experience was quick, the price was reasonable, and the quality was high! We truly appreciate you being satisfied with your order.

Thank you, Customer Service.

Rated 1 out of 5 stars

They use horrible delivery service!

Products are good at a good price but delivery service Uniuni is horrible. I will pay more and purchase off Amazon before I order here again and have Uniuni deliver.

17 August 2026
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Reply from FragranceNet

We sincerely apologize that you were not satisfied with our shipping services. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. We appreciate your patience and understanding. Your comments will be forwarded to the appropriate department to improve our shipping services and enhance the customer experience. A member of our customer service team will reach out to assist you further.

Thank you,

Customer Service

Rated 5 out of 5 stars

Products always available

I have been ordering from this company for many years. The service has always been prompt and the order 100% correct. I use an older perfume because it works for me, and it is always available on this site!

17 August 2026
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Reply from FragranceNet

We're so happy to hear you've been a loyal customer for many years and that our service has consistently been prompt and accurate! It's wonderful to know we can always provide your preferred perfume.

Thank you, Customer Service.

Rated 5 out of 5 stars

Fragrance net is a great way to try and buy.

Fragrance net is a great way to try new perfumes thru their purple club and also a great way to buy full-size bottles. I have never been disappointed in their service or quality products. Would recommend.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you find our purple club a great way to discover new perfumes and that you appreciate our full-size bottle selection! It's wonderful to know you've always been satisfied with our service and product quality.

Thank you, Customer Service.

Rated 5 out of 5 stars

Love this company

Love this company. Ships fast and the perfumes are amazing.

17 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you love our company, appreciate our fast shipping, and find our perfumes amazing! Thank you for your wonderful feedback.

Thank you, Customer Service.

Rated 5 out of 5 stars

I've been ordering from…fragrancenet for decades

I've been ordering from fragrancenet.com for over 20 years and never been disappointed. The prices are great and the service is top notch!! I always recommend to friends and family.

10 August 2026
FragranceNet logo

Reply from FragranceNet

We're so pleased to hear that you've been a loyal customer for over 20 years and have never been disappointed! It's wonderful that you appreciate our great prices and top-notch service, and that you always recommend us to friends and family.

Thank you, Customer Service.

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