It’s so easy to shop on Fragrance.Net for some of your favorite women’s perfumes, men’s colognes, hair products, facial products, nail products, makeup, etc. I’ve been shopping in Fragrance.Net for g... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I ALWAYS buy fragrances through FragranceNet. Their prices and selections are phenomenal. I never pay retail prices. They also offer great discounts and sales. And (best of all) they ship quickly.... See more
Company replied
I have not yet been disappointed on any products or purchase. Most prices are very reasonable but I have noticed that a few on the higher end aren't much of a difference on price as I vould go to a s... See more
Company replied
Good amounts of products, good prices, fast delivery. Sometimes runs out of products that unfortunately I had to find in other sites. Used to buy colognes like: Higher (Dior) and also Summer (CK),... See more
Company replied
Company details
- Perfume Store
- Cosmetics and Perfumes Supplier
- Cosmetics Store
- Flavours, Fragrances and Aroma Supplier
- Hair Product Store
About FragranceNet
Written by the company
Founded in 1997 with a vision to make luxury fragrance and beauty products accessible to everyone, FragranceNet.com embarked on a mission to help individuals feel confident and beautiful. Our core belief is that everyone deserves to experience luxury beauty products at affordable prices.
We have shipped over 30 million packages and generated over $3 bullion in sales of designer beauty products. Our operations have grown to include multiple warehouses and four flagship retail stores.
Our extensive inventory boasts over 40,000 genuine designer brand name perfumes, cologne, makeup, skincare, haircare, aromatherapy and candles, all offered at more accessible prices.100% Genuine Brand Name Products
We only carry genuine brand name perfumes, colognes and beauty products.
All of the products showcased throughout FragranceNet.com are 100% original brand names. We only carry genuine brand name perfumes, colognes and beauty products. Absolutely NO imitations or knock-offs.
We work hard to ensure that your shopping experience is completely satisfying and enjoyable. Along with great selection and prices, our number one concern is offering superior customer service and our staff is here to serve you. If you have any questions or concerns, please feel free to contact us. 1-800-727-3867 or 631-582-5204 or info@fragrancenet.com.
Contact info
900 Grand Blvd, 11729, Deer Park
- 1-800-PARFUMS (727-3867)
- trustpilot@fragrancenet.com
- www.fragrancenet.com
4.5
Excellent
123K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I absolutely love fragrancenet always…
I absolutely love fragrancenet always get what I ordered no issues ever and delivery is fast I recommend it 100%
17 August 2026
Reply from FragranceNet
We're so pleased to hear you absolutely love our service and consistently receive your orders without any issues! We're also delighted that our delivery is fast and truly appreciate your 100% recommendation.
Thank you, Customer Service.
The bottle arrived having spilled some…
The bottle arrived having spilled some of the fragrance wasting an unknown quantity.
11 August 2026
Reply from FragranceNet
We sincerely apologize that your fragrance arrived with some spillage. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we can process a full refund or a replacement shipment instead. Your satisfaction and trust mean everything to us. We will have a member of our customer service team reach out via email for further assistance.
Thank you,
Customer Service
Where’s My Package??
There’s quite an obvious disconnect between the company’s Sales department and their 3rd party sub-contracted logistics firm. This is the third time I’ve either purchased or attempted to and the order goes days and days without any movement or tracking information. Granted the prices are great shopping here but I don’t believe that Fragrance.Net wants to only be known for low price alone !
16 August 2026
Reply from FragranceNet
We sincerely apologize for the frustration you've experienced with the disconnect between our sales department and our logistics firm, leading to delays in your orders. We understand how disappointing it is when orders don't move or track as expected. We appreciate you bringing this to our attention as we are always striving to improve our services and ensure a seamless experience for all our customers. We will have a member of our customer service team reach out via email for further assistance.
Thank you,
Customer Service.
I ordered the wrong bottle of cologne…
I ordered the wrong bottle of cologne the bottles are very similar . I immediately realized my mistake within seconds . I went online to cancel the order and their system wouldn’t let me cancel I tried and tried but nothing .. then I emailed and emailed they said they would get back to me within 2 days I sent emails everyday for 6 days and received nothing back. So the order ended up shipping and to send it back was $70 which the company would not reimburse.. so I lost $70 plus the taxes and I emailed the company to complain and I was made to feel like I was the bad guy.. they need to update their cancellation policy and train staff how to deal with unhappy customers. I will not go to FragranceNet first anymore and only buy from them as the last resort
10 August 2026
Reply from FragranceNet
We sincerely apologize for the frustration and inconvenience you experienced with your recent order and our cancellation process. We understand how disheartening it is when a mistake happens and the system doesn't allow for an immediate correction. Your feedback regarding our cancellation policy and staff training is extremely valuable, and we take these concerns very seriously. We will forward your comments to the appropriate departments to help improve our customer experience. We will have a member of our customer service team reach out via email for further assistance.
Thank you,
Customer Service.
My favorite shopping experience
My shopping experience with fragrance.net has been very enjoyable. Purchasing and returning products are very easy. I order from them at least once a month. Prices are some of the best online.
11 August 2026
This is by far the best online shopping…
This is by far the best online shopping experience by far. Their products are wonderful, pleasant, fair priced and exceptional customer service. I've been buying prlerfume fr9m them for over 8 years amd I've never been let down by their shipping times, authentic perfumes, exceptional customer service. You seriously can't go wrong with this company. Thank you so very much for your many years of wonderful service
19 August 2026
Unprompted review
Always make everything right
Always on time had a few expensive colonies come up missing they replaced them no question
17 August 2026
The scents arrived in very good time…
The scents arrived in very good time and wrapped carefully. I was happy with the price as well!
17 August 2026
Item not received
6 August 2026
Reply from FragranceNet
We sincerely apologize that your package was not received and that you are not satisfied with our shipping service. Your feedback is invaluable to us, as it helps us identify areas where we can improve and better serve you. We take concerns like this very seriously, as customer satisfaction is our top priority. We will have a member of our customer service team reach out via email for further assistance.
Thank you,
Customer Service
Products arrive on time and it seems…
Products arrive on time and it seems are good. First time so we will see after weeks of using it
10 August 2026
Always great prices and services🥰🥰
10 August 2026
Reply from FragranceNet
We truly appreciate your positive feedback regarding our consistent prices and the quality of our services. We are delighted to know you are satisfied with your experience.
Thank you,
Customer Service.
Good experience
Had the products I wanted. They were fast, good prices, good communication.
17 August 2026
Reply from FragranceNet
We are so pleased to hear that your item arrived securely packaged and in perfect condition. We truly appreciate your positive feedback!
Thank you, Customer Service.
Loved first order!
This was my first time purchasing from Fragrance online. My product was available, it was cheaper than in retail stores and it arrived with no issues. I will order all my fragrance from this online presence. Loved it!
8 August 2026
Reply from FragranceNet
We're so pleased to hear that your first purchase with us was a positive experience! It's wonderful to know you found your product available, at a great price, and that it arrived without issues. We look forward to being your go-to for all your fragrance needs!
Thank you, Customer Service.
Reply from FragranceNet
We're so glad you appreciated our pricing and the quick delivery! Thank you for your positive feedback.
Thank you, Customer Service.
Just a “Scent” away!
The Ease of purchase desired brands at reduced, Value Pricing and Delivery…can’t be beat!!!
17 August 2026
Reply from FragranceNet
We're so pleased you appreciate the ease of purchasing desired brands at reduced, value pricing, and our delivery! Thank you for your wonderful feedback.
Thank you, Customer Service.
Need to return the item cos the reviews…
Need to return the item cos the reviews were misleading.
Is there a time frame in which I can return it and do I foot the bill of return?
Too strong and gives me a headache while wearing it even though I use a single mist spray.
Disappointed and wish I could get some money back.
Thanks
17 August 2026
Reply from FragranceNet
We sincerely apologize that your fragrance did not meet your expectations. We appreciate your feedback as we take concerns like this very seriously, as customer satisfaction is our top priority. All our fragrances are 100% genuine and sourced from authorized distributors. To resolve this quickly, we’ve emailed you a prepaid return label with detailed instructions. Once we receive your return, we will issue a full refund. Your satisfaction and trust mean everything to us.
Please note items must be returned prior to 90 business days from receipt of purchase to ensure that your original payment method is refunded appropriately.
Thank you,
Customer Service
Reply from FragranceNet
We appreciate your positive feedback regarding our fast shipping and great service. We are delighted that you are satisfied with your experience.
Thank you,
Customer Service.
Fast delivery
Fast delivery, great quality of service. The parfum is original, it’s was a great place to buy
17 August 2026
Reply from FragranceNet
We're so pleased to hear that you experienced fast delivery and great quality of service! We're also delighted that you found the parfum original and that you had a great purchasing experience.
Thank you,
Customer Service.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.