Fragranceavenue Reviews 

587
TrustScore 3 out of 5

3.1

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Rated 1 out of 5 stars

Muhummad Uwais Khilji (do a google search on companies he is associated with) has a pattern. Build up a business, then stop fulfilling orders, then declare insolvency. Done this twice, halfway though... See more

Rated 4 out of 5 stars

Ordered 2 bottles of aftershave took account of delivery days for delays due to postal strikes but the items came in 2 separate deliverys. Got worried when only 1 turned up but after emailing was i... See more

Rated 5 out of 5 stars

clear description of the product . The price was better than other companies. Free delivery within 3 days of ordering. so it only remains to say thank you Fragrance for my two bottles of obsession af... See more

Rated 5 out of 5 stars

I have several birthdays all at once in March. I used the filter to see what fragrances and aftershave was on offer. Got some really excellent discounted products at very good prices. Each product has... See more

Company details

Information provided by various external sources

Home page | Buy Perfume, Cologne, Gift set for Women and Men | Fragrance Avenue


Contact info

3.1

Average

TrustScore 3 out of 5

587 reviews

5-star
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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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3.1

All reviews

(587)

1 review in the last 12 months

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Rated 1 out of 5 stars

Sold an out of stock item, but blamed courier.

Sold an out of stock item. They didn't send it. However, instead of being honest, they pretended the courier lost it. (Though they did process the refund themselves after 1 week)

1 March 2023
Unprompted review
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 1 out of 5 stars

Stay away , totally rubbish

I have ordered a fragrance on 16/feb/2023 the delivery time was was 2-5 working day. They never send me any tracking information, I'm still waiting for my order , i rang them buy they never answered. I have raised the issue with PayPal and have to go to make a claim.

Stay away from them please.

16 February 2023
Unprompted review
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 2 out of 5 stars

I've had 3 orders now and sadly they…

I've had 3 orders now and sadly they have got progressively worse. First one was fine. Second one for some reason they needed to check my address. I had to ring them but took 2 whole days to get through. Third one was very stressful because exactly the same happened with my address and I tried for 3 days solid to get through on the phone unsuccessfully. They also never respond to emails. It was only when I threatened to report it to the police as a theft that they phoned me and my order arrived the next day! It's such a shame as the packages I've had have been outstanding value and if not for these problems I'd have given 5 stars

24 February 2023
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 5 out of 5 stars

Great value birthday presents

I have several birthdays all at once in March. I used the filter to see what fragrances and aftershave was on offer. Got some really excellent discounted products at very good prices. Each product has a full description too, so if its one you are not sure of it describes the smell for you. All of the products I received were identical to the photographs on the website. They came within a few days of ordering and were well wrapped and packaged. Extremely pleased I came across this company and will use them again to start getting ahead with Christmas.

24 February 2023
Rated 1 out of 5 stars

Its more than 2 weeks and I have not…

Its more than 2 weeks and I have not receive my parcel yet.

23 February 2023
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 1 out of 5 stars

Ordered this 6th feb phoned up to see…

Ordered this 6th feb phoned up to see where it was told me it was lost so apparently sent another still not arrived been delivered and signed for by somebody else at another address I’ve asked 3 times for a refund and still nothing I do not recommend

6 February 2023
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 5 out of 5 stars

Price was great!

Website easy to use, aswell as the whole check out process. Delivery was quick. Price of perfume was great!

6 February 2023
Rated 1 out of 5 stars

Worst company EVER! DO NOT BUY FROM HERE

The worst online experience I have EVER had. Package was returned to sender with no explanation. Then when I asked them to send it back to me, they said they couldn’t send a replacement to me without speaking to me on the phone and that they had tried to call me (they hadn’t) I was on hold multiple times each day, emailed to say no one is answering the calls. They again said can’t send it without speaking over the phone. I’m the end I had to go through my bank to get a refund. DO NOT BUY FROM THIS WEBSITE! YOU HAVE BEEN WARNED!!!!!!

21 February 2023
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 1 out of 5 stars
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

Rated 1 out of 5 stars

a rubbish website that I would never…

a rubbish website that I would never recommend,been calling and emailing and no response,gift was ordered for my son birthday on the 6th Feb,and yet still nothing,they said it was lost in the post so they will resend,and now they have provided a tracking number,that shows not available,I contacted royal mail and they said it's not been sent out yet through the provider,it's only done online , really really disappointed please don't waste your time on this website.

6 February 2023
Unprompted review
Fragranceavenue logo

Reply from Fragranceavenue

Hi, i'm really sorry for the experience you have received. If you could kindly email our customer service department: help@fragranceavenue.co.uk with your full name and order number so we can chase this up for you, alternatively our contact number for customer services is 0121 630 3352- phone lines are open Monday-Friday 10:30am till 5pm, once again we are ever so sorry for the delay in response.


Rated 5 out of 5 stars

Good!!!

Brilliantly wrapped and it was what I ordered, all boxed and packaged lovely. only down side is it took longer to come than said.

13 February 2023
Rated 1 out of 5 stars

Horrendous!!!placed an order for a gift…

Horrendous!!!placed an order for a gift a week ago and no arrival. I will now have to go out today and physically buy another gift as the occasion is tomorrow. Order. FA38173

13 February 2023
Unprompted review
Fragranceavenue logo

Reply from Fragranceavenue

Hi, I am really sorry for the troubles you have faced. If you could kindly email: help@fragranceavenue.co.uk and provide us with your full name as well as order number so we can investigate this matter further. Alternatively, you are able to contact us on: 0121 630 3352, our phone lines operate between 10 am up until 5 pm Monday-Friday

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