Foxtons Reviews 

Anna from foxtons was very helpful. She knew her work and took real care of the property. Can't recommend her and foxtons enough..

The experience with Foxtons, particularly with Carla, has been very good. From the very first call, she made an effort to understand my needs and my situation. This made the search process flow naturally.

Annabel worked with me to find a short let property for three months & pretty last minute. When one property fell through the day before she got me another one which was even better within a matter of days.
She has made this stressful process a lot more bearable and easier & appreciate the time she took to assist with all issues. Such a great experience & I know where to go next time I’m looking for another property!! Thanks again

We had a fantastic experience working with Foxtons Chiswick, particularly with Chloe Lescott. She was so nice, friendly, tremendously helpful, and very communicative throughout the entire process, always keeping us updated and making sure every question we had was answered thoroughly.
She got everything done quickly and handled each step with professionalism.
Highly recommend Chloe — she’s an amazing agent!

Harry has been super helpful with renting out our London apartment - very knowledgeable and personable - would highly recommend

Exceptional service from Amelia Knikks!
I would highly recommend Amelia to anyone looking to buy a property or renting.
She was incredibly helpful throughout the process, taking the time to show me several properties and, more importantly, going above and beyond to help me make the right connections when it came to purchasing a property.
Amelia was professional, friendly, approachable, and always willing to help. She made what can be a stressful process feel much easier and was genuinely committed to helping me. Her dedication and customer service really stood out.
Thank you, Amelia, for all your help and for going the extra mile. It was very much appreciated!

I’ve rented two properties from Foxtons Chiswick now and everytime the process is so smooth and stress free. I honestly couldn’t recommend Chloe enough! From the very beginning, she took the time to really understand exactly what I was looking for rather than just showing me properties for the sake of it. Every single place she showed me was amazing and matched what I had asked for so well that it genuinely made choosing just one incredibly difficult!

Throughout the entire process, Chloe went above and beyond to make everything as easy and stress-free as possible. She was always responsive, patient, professional and incredibly helpful, and you could genuinely tell how much she cared about making sure I found the right place. She kept trying her absolute hardest to make sure everything ran smoothly, right up until the very final step of getting the lease signed.

I’m so happy with the place I chose, and Chloe played such a huge part in making the whole experience such a positive one. Any time I’m looking to rent in the future, I will 100% be going directly through Chloe. She is genuinely an amazing agent and an absolute credit to her company.

Good guidance and Harry explains everything along the way .

Excellent service from Kerry Davis covering the Battersea area lettings management (SW11) - a real credit to Foxtons with her responsiveness and communication.

I have been dealing with Foxtons in general and Jamal and Ruman in particular for 7years. These two gentlemen have provided sterling services when it comes to tenancy contracts, advise on the market conditions and finding excellent tenants. There responses are in real time and literally within the same day. Thoroughly impressed with their ability and knowledge of the market conditions and the business environment. Please keep it up.

I’ve received excellent service from the Foxtons lettings team, particularly Fabian, who is always approachable, transparent and willing to help. The team provided an efficient service throughout, from marketing the property and conducting viewings through to successfully procuring tenants.
I would highly recommend Fabian and his team for their professionalism, efficiency and excellent customer service.

My partner and I have had such a positive experience working with Annabel D’Souza during our property search. From the very beginning, Annabel has been incredibly helpful, friendly and attentive, taking the time to understand exactly what we were looking for and making the whole process feel much easier.

She has been consistently responsive, knowledgeable and proactive, and we have really appreciated how approachable and supportive she has been throughout. Property searching can sometimes feel quite overwhelming, but Annabel has made the experience genuinely enjoyable and has always been on hand to answer questions or help us with the next steps.

We’re incredibly grateful for all of her help and would wholeheartedly recommend Annabel to anyone looking for a property through Foxtons. She is a real credit to the team!

Amazing stuff that helped us finding the ideal property for us to rent within our budget and the requirements that we had. In particular I would like to thank Tom Norton from the Canary Wharf brunch for being so helpful and a rock star through the whole process!

Leo went above and beyond!

We entered into what was presented to us as a stable long-term tenancy through Foxtons, with clear wording in the agreement indicating that rent increases would be considered upon renewal of the term. Based on those representations, we committed to a three‑year tenancy in good faith.

The reality of the tenancy experience, however, has been very different.

Since moving into the property, we have experienced numerous issues including prolonged periods without hot water, ongoing electrical problems, persistent noise disturbance from a neighbouring gym facility, recurring odour issues associated with the nearby waste facility, and various additional defects and maintenance concerns affecting quiet enjoyment of the property. Many of these issues were formally documented and raised during the tenancy.

Despite this, after only around one year of occupation, Foxtons approached us with a significant rent increase under the new legislative framework, while simultaneously relying on “market comparisons” with other properties that bear little resemblance to the actual condition and experience of this particular flat beyond sharing the same postcode.

What has been most disappointing is not simply the proposed increase itself, but the approach taken throughout the process. On the one hand, Foxtons stated they could not comment on the condition or maintenance history of the property because they do not manage it. On the other hand, they appeared entirely comfortable using broad market comparisons to justify increasing the rent of the very same property. That contradiction speaks for itself.

We were also particularly surprised to see ordinary preparatory works such as replacing worn furniture and repainting walls being presented as though they were substantial upgrades justifying increased value, despite those works appearing to be basic steps required to make a heavily worn property reasonably lettable after many years of occupation by previous tenants.

Communication throughout has remained polite and carefully worded, but there is a noticeable difference between being professionally polite and acting with genuine transparency, fairness, and accountability toward tenants.

Overall, our experience has left us with the impression that maintaining long‑term trust and good tenant relationships was treated as secondary to maximising rent at the earliest available legal opportunity.

We would strongly encourage future tenants or buyers to carry out extremely thorough due diligence, ask detailed questions about the condition and history of any property, and ensure that all important representations are confirmed clearly in writing before entering into long‑term agreements.

Jenalyn Masalunga has managed our property for quite a few years. She does an excellent job when marketing & advertising our property, keeps us updated, and has always found good tenants.

Purely profit-driven with zero business ethics. Overseas students, stay away!

Before we signed the tenancy agreement, Foxtons repeatedly pressured us to make a quick decision, claiming the property would soon be taken. One of the prospective tenants was still in China without a UK visa, yet Foxtons continued to push for the tenancy agreement to be signed quickly.

Once Foxtons secured their commission, the manager handling our case departed, but no one informed us. We only discovered this after the other tenant stopped paying rent and we urgently needed agency assistance.

The other tenant later claimed her visa was rejected, that she remained in China, and that Foxtons had also pressured her to sign. Under the joint tenancy agreement, the financial burden fell entirely on us. Instead of helping resolve the issue with the missing tenant, a Foxtons employee simply advised the landlord to legally pursue us for payment using joint liability clauses. We were ultimately left stranded, forced to cover nearly six months’ rent—almost £10,000—out of our own pockets on that tenant's behalf.

When we instructed a solicitor and requested the tenant’s contact details to pursue the matter, Foxtons refused, citing privacy policies, and told us to contact her directly ourselves. For an agency that arranged the tenancy, this lack of support felt completely unreasonable.

Later, when a pest infestation occurred, Foxtons offered no meaningful advice or support, stating it was the landlord’s responsibility and leaving us to handle it. When we requested the landlord’s address to pursue compensation for the thousands of pounds in damages caused by the infestation, Foxtons again refused, citing privacy. They only released the address after we sought legal advice and formally challenged their refusal.
Ultimately, the landlord withheld our deposit and kept our overpaid rent. Despite knowing a dispute existed, Foxtons refused to facilitate a resolution, stating they could do nothing and leaving us to deal with it alone.
This was by far the worst and most regretful decision we have made. In our experience, Foxtons was extremely proactive when securing the tenancy and collecting fees, but repeatedly washed their hands of us the moment serious issues arose.
I strongly advise everyone—especially international students who may lack local support—to think twice before using Foxtons. In my opinion, their support drops off completely the moment the lease is signed. They may reply here saying they will investigate, but after emailing their COO directly with zero response and wasting three months trying to get help, I have lost all confidence in their service.

This is the worst Experience I ever had with any renting company. Foxtons, Canary Wharf you are the Biggest Liars I have ever faced. First you say everything is good and nice and then you say we are not responsible for it speak with Landlord. What do you mean by that. First I got my Keys on the 3rd day from when I was supposed to move in made me pay extra charges for the moving team to reschedule.
Staff Miss.Nathlyn Baptiste, is the one who made me push to get the property saying everything is good and working.

This is the list of things which are broken and not working (The Hob and Oven , Fridge, toilet Exhaust, Tiles broken in toilet and in kitchen, No hot water and no professional cleaning was done when I moved in) just came to know lots of complaints to counsel about this flat, no one stayed here for more than 2 months, all because landlord is not making any repairs.

That's a great Job thank you Foxtons making my life like a Hell and thanks to Miss.Nathlyn Baptiste for making us go through all this suffering.
If you know all about this problem Foxtons please dont make other people suffer.

Annabel from Chiswick office was incredible at supporting the search a completing all the relevant steps. Very patient and helped us to find a beautiful apartment :)

The team at Foxtons are personable, knowledgeable and helpful. We had a great experience purchasing our flat.