Foxtons Reviews 

14,841
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,841)

988 reviews in the last 12 months

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Rated 1 out of 5 stars

Absoutely terrible service from…

Absoutely terrible service from thesefrom start to finish. Lettings Team in Canary Wharf are useless, not able to complete the basic parts of their jobs and will lie when called out on it. AVOID AT ALL COSTS

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Crouch End Lettings is excellent

Crouch End Lettings is excellent. I’ve used them for some years now and they are always on hand and helpful. Sanaa & her team are no exception. How much prefer to deal with them than their back office which sometimes can be quite slow to respond. If this is the case then the Crouch end team are always willing to help and get things turned around for me usually within the same working day.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

I worked with Niamh on the sale of my…

I worked with Niamh on the sale of my flat in Shoreditch Spring 2026. Niamh could not have been more helpful and responsive throughout the process, navigating issues with straightforwardness and practicality between both sides. The flat sold quickly, and I was happy with the result in terms of process. Would use again without question.

21 August 2026
Unprompted review
Rated 5 out of 5 stars

after being a bit apprehensive ..

I called foxtons after being a bit apprehensive as i have been told bad things . After working with our lettings agent ,sam, he completley changed my veiw and i now reccomend foxtons along to others . Thankyou very much

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Sean has been extremely professional

Sean has been extremely professional, efficient, and helpful throughout the whole process of renting out our property. He found us wonderful tenants and made everything smooth and stress-free. We’re very pleased with his service and would highly recommend Sean to anyone looking for a reliable and professional estate agent.

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Positive Experience with Foxtons

We had a very positive experience with Foxtons when looking for a new rental property in Balham. Our estate agent, Sam, found us a property that we love, and was extremely helpful and responsive throughout the whole process! Everything came together very quickly and smoothly as a result. Thanks for your help in finding us a great place to live!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Abbas was an outstanding letting agent…

Abbas was an outstanding letting agent who showed me a wide range of properties and was incredibly helpful from start to finish. He was friendly, professional, and genuinely took the time to understand exactly what I was looking for. He also made the offer process very straightforward and stress-free. Thanks to his dedication and support, I found my perfect home. Ana, the manager, was also extremely helpful and supportive throughout the process. I couldn’t recommend them highly enough.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic experience securing our new flat with Samuel Stephens!

We had a fantastic experience finding our new flat thanks to Samuel Stephens at the Foxtons Temple Fortune office! Samuel was incredibly friendly, professional, and amazingly fast with his work from the moment he showed us around.
He kept everything moving smoothly and efficiently, making what can usually be a stressful moving process completely hassle-free. We’re really grateful for his help and would highly recommend working with Samuel and the Temple Fortune team!

28 August 2026
Unprompted review
Rated 5 out of 5 stars

Balham Rental Search

I had a great experience looking for a rental with William in Balham. He was very proactive with sending us properties before they went online that matched what we were looking for.

25 August 2026
Unprompted review
Rated 5 out of 5 stars

We had a great experience working with…

We had a great experience working with William. He was extremely helpful, professional, and responsive throughout the whole process. He made everything much easier for us and was always happy to answer our questions. We really appreciate his support and would highly recommend him to anyone looking for help with their property search.

5 September 2026
Unprompted review
Rated 5 out of 5 stars

Excellent and professional service

I had a fantastic experience working with Jamal and Julide. Jamal in particular stood out with his friendly and helpful attitude throughout the entire process. They were both professional and made everything very easy. Highly recommend their services!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Layla Williams, Foxtons Greenwich

This review is coming late as I just thought to do it, but I've now been settled in my new home for about a month and a half. Layla Williams at the Greenwich office was fantastic throughout the process. She took the time to really understand what we were looking for, was patient and understanding, and supported us every step of the way. Thanks to her efforts, we ended up with a home that exceeded what we'd originally hoped for. I wouldn't hesitate to reach out to her again in the future.

4 July 2026
Unprompted review
Rated 1 out of 5 stars

Foxtons are unprofessional . Period

Foxtons are unprofessional with extremely poor responsiveness to issues .
We experienced waiting six weeks for a second set of keys for three adults living in a house . They were security keys and the master was with Foxtons !! But worst of all is trying to get back your deposits. No responses even by managers at a more senior level . No one cares and although we were told it’s in progress , and would be released in one to three days it’s still in their hands 14 days later
Under law, and the rent act it must be repaid within 10 days but after 25 days still nothing
Cowboys and their reputation says it all

14 August 2026
Unprompted review
Rated 5 out of 5 stars

Great agent

I was planning to move to Barnet since early this year. However it was so sudden I need to move to Surrey instead due to family needs. Although I didn’t successfully rent any property from Foxtons North Finchley branch eventually. I just wanna make people know that Mr Jake Shooter is one of the best property agent I have ever talked to. He calls me from time to time checking if he can help. Even I was away from UK for two months overseas I still receive his call and he assured me he will call again. He really did. I am a bit sad that finally I won’t move to Barnet this time. But I will absolutely recommend Jake if someone needs helping. Jake is caring and professional!

7 September 2026
Unprompted review
Rated 5 out of 5 stars

Julide was absolutely wonderful

Julide was absolutely wonderful — so helpful, patient, honest and really listened to what we needed. Very professional, kind and easy to talk to.
Thank you Julide

7 September 2026
Unprompted review

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