Foxtons Reviews 

14,838
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,838)

988 reviews in the last 12 months

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Rated 5 out of 5 stars

Elsa at Foxtons that covers the…

Elsa at Foxtons that covers the Stratford area has been a dream and genuinely cared. From the first viewing to the final two. I didn't feel pressured or rushed once. Foxtons are lucky to have her

26 August 2026
Unprompted review
Rated 5 out of 5 stars

Hey there I'm here to help others who…

Hey there I'm here to help others who is trying to get there sweet home foxton harrow is very helpful destination for you if you looking a best place to leave in harrow specially Zabia whom I contacted for the viewing and she was very helpful lady very polite and have a much option I'm telling you if you contact Zabia she will get you home for sure she is great and best agents I ever contacted.

4 September 2026
Unprompted review
Rated 5 out of 5 stars

I just wanted share with all my…

I just wanted share with all my wonderful experience with Carla.
She is very professional, honest and helpfull person.

I do really racconmade her to all who needs support with housing.

Thank you so much Carla

I wish was many professional like you amazing person

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Foxtons get better and better even in…

Foxtons get better and better even in challenging market conditions for all sides , I would like to thank Alexandra Haywood a Canary Wharf Manager , overall even in difficult circumstances the team try try try try when other firms don’t bother , Foxtons do , and when others don’t take ownership AH does

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Nicolas Pickersgill is outstanding.

We had a lovely experience with the Elephant and Castle Office. Nicolas Pickersgill helped us find the perfect flat in a record-breaking time. He explained the entire process to us with professionalism and care, and we felt supported throughout our research and past the move-in date. Would recommend him and Foxton to anyone I know, looking for a flat in the area.

4 July 2026
Unprompted review
Rated 5 out of 5 stars

Lettings & Sales

Ranjit and the team at the Elephant &Castle branch were exceptional and quick to respond to any questions or issues. They found great tenants and the process was smooth and easy. Il defo use again. Thanks team.

12 August 2026
Unprompted review
Rated 1 out of 5 stars

Made to fight for money they already admitted was mine!

I've used Foxtons to let my property multiple times, but this is where the relationship ends.

When my tenant left early, Foxtons themselves confirmed in writing that I was owed £2,073.66 in unused commission — no argument there. The problem was what came next: they refused to actually pay it, insisting it could only be issued as a "credit" against a future Foxtons instruction. Given I'd already re-let the property myself, that credit was worthless — Foxtons' proposal was, in effect, to keep money they admitted wasn't theirs, unless I gave them more business.

What followed was weeks of chasing: vague holding replies, a wrong clause cited to justify the refusal, an "I'll come back to you" that took over a week to materialise, and multiple deadlines that came and went without a response. I had to set out my legal position in detail, cite the relevant clause in Foxtons' own terms, and threaten court action before anyone took it seriously.

The one bright spot: Ranjit Singh was consistently helpful and professional throughout, and was part of finally getting this moved toward resolution when others were slow to respond. Credit where it's due. He definitely gets 5 Stars!

But the process itself shouldn't require this much persistence to get money Foxtons never disputed owing me. If you're a landlord, go in with your eyes open — and keep a paper trail.

20 August 2026
Unprompted review
Rated 5 out of 5 stars

Ranjit Singh get things done.

I have been working with @foxtons for a few years now. Particularly with their Elephant and Castle Lettings Manager Ranjit Singh who has made renting out my property via Foxtons super easy. He's knowledgeable, efficient, down to earth and most importantly - get things done without fuss. If you need support, ask for Raj!

8 September 2026
Unprompted review
Rated 5 out of 5 stars

We were really happy with the service…

We were really happy with the service from Maya. She was friendly, professional and very helpful throughout the viewing. She was patient to answer all of our questions and provided useful information about the property. The entire experience was easy and stress-free. We would definitely recommend!

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Dream Flat in Tooting

We came down to London for a weekend of viewings and we were about to give up until Will showed us our dream flat in Tooting! Was exactly what we were after, really grateful he helped us find it.

10 September 2025
Unprompted review
Rated 1 out of 5 stars

Absoutely terrible service from…

Absoutely terrible service from thesefrom start to finish. Lettings Team in Canary Wharf are useless, not able to complete the basic parts of their jobs and will lie when called out on it. AVOID AT ALL COSTS

8 September 2026
Unprompted review
Rated 5 out of 5 stars

Crouch End Lettings is excellent

Crouch End Lettings is excellent. I’ve used them for some years now and they are always on hand and helpful. Sanaa & her team are no exception. How much prefer to deal with them than their back office which sometimes can be quite slow to respond. If this is the case then the Crouch end team are always willing to help and get things turned around for me usually within the same working day.

8 September 2026
Unprompted review

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