Foxtons Reviews 

14,835
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 969 reviews, reviewers had a great experience with this company. Customers frequently praise the dedicated staff for being incredibly helpful, responsive, and consistently professional throughout their entire property search, viewing, and letting process. People note that the overall service is exceptionally smooth, highly efficient, and well-managed from the initial viewing right up to the final agreement. However, a small portion of people felt that there were significant issues regarding slow communication and poor responsiveness during their overall experience. Some people also mentioned that certain administrative procedures felt overly convoluted, leaving them without adequate support when trying to resolve complex issues.

What people talk about most

Staff

Users describe positive interactions with staff members who are consistently attentive, helpful, and... See more

Service

Reviewers mention positive feedback about service, noting that agents are highly professional, efficient, and... See more

Customer service

Clients share positive opinions on customer service, highlighting proactive communication and efficient... See more

Response time

Customers report extremely positive experiences with response times, noting that representatives were... See more

User experience

Customers consistently note positive experiences with user experience, highlighting smooth, transparent, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have worked with Shannan and Hamad to rent my property. They have always answered my phone calls, and phoned me when necessary. They are proactive and efficient, keeping me updated during the whole... See more

Rated 4 out of 5 stars

I am very pleased with the lettings manager of Temple Fortune branch Mr Jamal Hussain. Jamal takes personalised interest in getting quality tenants and he is efficient, effective and available. His co... See more

Rated 4 out of 5 stars

Great service from Ana at Foxtons Harrow. She’s consistently honest, quick, and responsive. Really appreciate the excellent support.

Rated 4 out of 5 stars

Everyone was so helpful specially Jade from Wimbledon and Rebecca from Balham


Company details

  1. Real Estate Agency

Written by the company

Foxtons is London's estate agent. With over 50 offices across London and the Home Counties, Foxtons specializes in sales, lettings and property management.


Contact info

4.2

Great

TrustScore 4 out of 5

15K reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 26% of negative reviews

Typically replies within 48 hours

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4.2

All reviews

(14,835)

988 reviews in the last 12 months

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Rated 4 out of 5 stars

Responsive and helpful

Had a good impression from the viewing and was even able to arrange a viewing for us at the Draper even though it was fully booked. Throughout the whole process, Adam Abdelmoumen responded within 1-2 working days and also informed who to contact when he was away.

8 July 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service from Foxtons Willesden!

We had a fantastic experience with Foxtons Willesden, and we cannot thank Shereen enough for all her help and support throughout the process. She was absolutely amazing from start to finish, always professional, friendly, and incredibly helpful. She went above and beyond to make sure everything was sorted out for us, keeping us informed and making the whole process as smooth and stress-free as possible.

Shereen was always there when we needed her, and her dedication and attention to detail really made a difference. It was a pleasure having her as our contact, and we honestly couldn’t have asked for anyone better.

A special mention also goes to her fantastic team, who were equally helpful, professional, and supportive. Everyone worked together brilliantly, and it was clear that customer service was a top priority.

Thank you so much to Shereen and the entire Foxtons Willesden team for everything you’ve done for us. We truly appreciate it and would highly recommend them to anyone looking for a reliable, professional, and friendly estate agent. Outstanding service all around! 👏

1 August 2026
Unprompted review
Rated 5 out of 5 stars

Dee Clift to the rescue

My flat lost water and after reading the reviews online, (one said Foxton's was notorious for ignoring a lot of complaints) I was a little worried. Fortunately, the point person for me was Dee Clift and she could not have been more helpful and a better advocate. I sent her an email at about 8 PM the day we lost water (I think we lost it baout 6 PM). I heard from Dee by 9:15 the next morning and she was on it immediately. She provided several updates during the day and by about 4 PM I had my water back. I can't thank Dee enough. She was the best!

9 September 2026
Unprompted review
Rated 5 out of 5 stars

Gabriella has been amazing

Gabriella has been amazing. I was looking for an apartment in Marylebone, she was very quick to show me a couple of places that fitted my exact specification, and was also sending me other properties throughout the day as they became available. She was easy to talk to and also very helpful for making the application as smooth as possible. 100% recommend, I had such an easy, efficient and great experience.

7 July 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience with Jan Taylor as Property Manager

Over the last year and a half, I have had Jan Taylor as my property manager and it is the best experience I have had since I moved to London 11 years ago. Jan is extremely warm, intelligent and solution oriented, while being constantly accessible. I would highly recommend her to anyone in need of a top quality Property Manager - an absolute pleasure to work with her and be represented by her.

14 September 2026
Unprompted review
Rated 5 out of 5 stars

I needed to find a suitable flat

I needed to find a suitable flat. Sharifa was very helpful. In one evening she continued to show me several flats until I found one that was suitable. I was amazed at her patience and how late she worked and she is very knowledgeable answered all of my inquiries. I was very happy the was I was treated and same goes to Yunus. Thank you so much

9 September 2026
Unprompted review
Rated 5 out of 5 stars

I had a great experience with Foxtons…

I had a great experience with Foxtons Crouch End when looking for my first property with my partner. Mercedes Cole advised me on available properties that fit our requirements, and took the time to understand our search. She was prompt in her replies, and I feel she has a very good understanding of what we are looking for. I look forward to continue working with her on our search and would recommend her services to other perspective buyers.

1 August 2026
Unprompted review
Rated 1 out of 5 stars

Misleading Viewings and a Complete Waste of My Time

Very disappointing experience with Foxtons St John’s Wood. I left my most recent viewing feeling genuinely misled and disrespected, especially because this was the second time I had experienced the same kind of issue there, with the same agent.

From the outset, I had clearly explained the type of property I was looking for, my requirements and my budget. The agent, Elvira Petkova, first sent me a video of a property that did not meet those requirements, so I explicitly declined it and explained why. She then sent me a second video of a different property that I did like, called me afterwards, and arranged a viewing with me based on that second property.

When I arrived, however, she took me to the first property — the one I had already explicitly rejected. It was only then that I was told the property from the second video, which I understood I had booked the viewing for, was actually far above my budget. I had therefore attended the appointment believing I was going to see a property I was interested in and that was a realistic option for me, when in fact it was never within my budget in the first place. Instead, I was taken back to a property I had already said I did not want to see. Had I been given that information beforehand, I would never have agreed to the appointment.

What makes this worse is that a very similar thing had already happened to me before with the same agent. On a previous occasion, I had booked and confirmed a viewing for a specific property, only to arrive at the Foxtons office and be driven to a completely different property in a different location.

For this to happen once would be frustrating. For it to happen twice, on separate occasions and with different properties, is extremely unprofessional. I found the experience misleading, poorly organised and disrespectful of my time.

15 August 2026
Unprompted review
Rated 5 out of 5 stars

Restored my faith in buying a flat

I’m currently looking to buy a flat, so far it’s been quite a stressful experience. I contacted Foxtons to enquire about a flat.
I spoke to Joe who was extremely helpful, He took the time to go through what I was looking for and really listened.Joe then put together some viewings, he had really thought about the criteria.
After having a bad experience elsewhere. The viewings and Joe have really restored my faith in being able to find a flat.
I’m extremely grateful and would highly recommend

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Smooth, transparent experience

Yasmin is fantastic to work with. Very attentive to the tenant requirements, and is able to adjust the property search in accordance as she gets to know you. Truly goes above & beyond, she even helped me view and secure my flat on her day off!

Foxtons itself managed my property search very smoothly. Sara was also very helpful in securing the property with the landlord. Provided me clear instructions, followed up in a timely fashion for any questions I had, and guided me through the closing process.

An overall smooth, transparent experience.

12 September 2026
Unprompted review
Rated 5 out of 5 stars

Foxtons - Rizwan, Antonina and Blaval

Rizwan, Antonina and Blaval from Foxtons made the whole girst time house buying process smooth and efficient with apt communication and assistance when needed.
Thanks for all he help, a professional set of people dedicated to there art.
Recommended.

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Foxtons delivered what they promised!

I just sold my flat with Foxtons Wembley and I couldn’t be more happy with the process.

From the very start of the process, we could tell Foxtons were the real deal. Their sales pitch when they came to value the flat was so much better than all the other agents that came to value our property, they did more research and just understood the area better. They also valued the flat 50k more than anyone else - and gave us confidence that they could get the sale through.

That confidence was well advertised, as within 6 weeks they got us our sale.

We have just completed and incredibly thrilled that we went with Foxtons as the team were on it from the start and delivered what they promised.
Georgiana was our main contact and was a true expert and made the whole process incredibly easy.

If people are ever hesitant about Foxtons higher fees, I get it - why would you want to pay higher fees? But trust me, it’s very worth it. Even with Foxton’s higher fees, we are still leaving the process with more than we would have go with any other agents.
Will definitely use Foxtons again in future and I highly recommend Georgiana and the team!

Foxtons get the job done!

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Chloe was incredibly patient

Chloe was incredibly patient, helpful and resilient in ensuring we found a property before the academic session began. What could have been a stressful process felt manageable thanks to her consistent support, professionalism and positive attitude.

In all my years of working and as a professional and an entrepreneur, I’ve rarely met someone as efficient, disciplined and positive‑minded. Even when I was close to giving up, Chloe stayed encouraging, proactive and focused, working hard to find the right solution.
I’m extremely grateful. I highly recommend her to anyone seeking a dedicated, reliable and supportive property agent.

11 September 2026
Unprompted review
Rated 5 out of 5 stars

Annabelle was absolutely outstanding

Annabelle was absolutely outstanding . We’ve been house hunting for over 6 months - she truly listened to what we needed , wanted, and liked / disliked and found us the most magical home in an area we hadn’t considered that worked even better than where we had been looking . She sorted out the viability of us letting something we would have considered out of our range and had it all confirmed in a matter of hours not even days . Absolutely 10/10 . If you are looking for a needle in a Haystack this is your lady - and the team at Foxtons were also supportive & super efficient - thank you all !

1 September 2026
Unprompted review
Rated 5 out of 5 stars

Relocation

We were looking to relocate to a new rental in Tooting Bec. Sam from Foxtons listened and understood what we’re looking for and we ended up finding a flat immediately. Sam was knowledgable and professional as well as responding fast to us to ensure we secured the rental and completed all checks quickly.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Nathan and Jake done a great job at…

Nathan and Jake done a great job at North Finchley Foxtons.

Jake found me my home which I was blown away from and Nathan found my current place new tenants within a day. I’m really happy with Foxtons thank you for everything!

11 September 2026
Unprompted review
Rated 1 out of 5 stars

Avoid these snakes at all cost.

Convoluted processes with lazy service, practically did nothing other than make me fill out pages and pages of forms, register on 3-4 different websites, waste my time, and provide ZERO service of ANY sort. Avoid these snakes at all cost.

11 September 2026
Unprompted review

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