UI use Fortnum and Mason for special gifts for special people. F&M delivers at home and overseas and all the products are as described and of such luxurious, high quality whilst being good value for m... See more
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The customer service was excellent. My original package arrived partially damaged due to shipping, but F&M reached out to me right away with an apology and offered a full replacement. Their response... See more
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Great, easy to navigate site. Filled with a wide range of products that make super gifts. Regular updates regarding delivery. Items arrived well packaged. F&M is my go to for that extra special som... See more
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Exceptional and five star service from Mr Sadman Khan on Thursday 23rd July 2026 at the St. Pancras branch. I had a wonderful experience at the store, all thanks to Mr Sadman Khan. I was overwhelmed... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
53K reviews
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Excellent service
Excellent service! The gift was delivered on the requested day and beautifully presented.
16 July 2026
Reply from Fortnum & Mason
Dear Christine,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you received excellent service and that your gift was delivered on the requested day. It is also wonderful to know that it was beautifully presented and met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I will writing a letter to explain
I will writing a letter to explain, there are multiple issues.
15 July 2026
Reply from Fortnum & Mason
Dear Mrs A Le Cheminant,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Lovely quality gift
16 July 2026
Reply from Fortnum & Mason
Dear Debaragh,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of your gift. It is wonderful to know that it met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your box of chocolates and champagne arrived on time and that you were pleased with your order. We hope they were thoroughly enjoyed.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Great Product - Love a bit of Quality
Bought the Christmas Advent calendar beauty product which the wife loved.
All good
1 October 2025
Reply from Fortnum & Mason
Dear Glen,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your wife loved the Christmas Beauty Advent Calendar. It is wonderful to know that it made such an enjoyable gift and brought her so much pleasure.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Perfect experience
Perfect experience. Quick shipping, customer service very reactive and quality of products of course!
8 July 2026
Reply from Fortnum & Mason
Dear Anne,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you had a perfect experience, with quick shipping, responsive customer service, and, of course, the quality products you have come to expect from Fortnum & Mason.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Delivery was excellent and in good…
Delivery was excellent and in good time. Products are amazing
9 July 2026
Reply from Fortnum & Mason
Dear Sarah,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your delivery arrived in good time and that you were pleased with the service provided. It is also wonderful to know that you think our products are amazing.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Easy to order online
Easy to order online
Personalised for that extra special gift
Both my nieces were overwhelmed with their gifts, surprised by the labels written and truly grateful
Quality items from a company you can trust
16 July 2026
Reply from Fortnum & Mason
Dear Kathryn,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found it easy to order online and that the personalisation added that extra special touch to your gifts. It is wonderful to know that both of your nieces were overwhelmed by their gifts, pleasantly surprised by the personalised labels, and truly grateful.
We are also pleased to hear your kind comments about the quality of our products and the trust you place in Fortnum & Mason.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The order went through without any…
The order went through without any problems, I had message to say when items would be delivered asked for them to be delivered to a neighbour and they were.
Good service.
9 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order went through without any problems and that our delivery updates kept you informed throughout the process. It's wonderful to know that your request to deliver the items to a neighbour was successfully accommodated and that you were pleased with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Always beautifully packed and…
Always beautifully packed and presented. High quality goods too! Love it all
9 July 2026
Reply from Fortnum & Mason
Dear Paulina,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you appreciate the beautiful packaging and presentation of our products, and that you are pleased with the high quality of the goods we offer. It is wonderful to know that you love it all!
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
There's something for everyone!
Great, easy to navigate site. Filled with a wide range of products that make super gifts.
Regular updates regarding delivery. Items arrived well packaged.
F&M is my go to for that extra special something.
15 July 2026
Reply from Fortnum & Mason
Dear Taji,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found our website easy to navigate and enjoyed browsing our wide range of products. It's wonderful to know that you consider our items to make such special gifts and that you appreciated the regular delivery updates and careful packaging.
We are especially pleased to hear that Fortnum & Mason has become your go-to destination for that extra special something.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Efficient ordering & delivery of goods..
16 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process efficient and that your goods were delivered promptly.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Janet,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of our products and that your order was delivered quickly.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Honey !No issues and well packaged with…
No issues and well packaged with excellent product.
9 July 2026
Reply from Fortnum & Mason
Dear David,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that everything went smoothly with your order and that you were pleased with the packaging and the excellent product you received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
I bought two of the this new flavour…
I bought two of the this new flavour for my daughter and I to try. We thought it would be a nice summer flavour. It really is a lovely change from the usual berry type flavours. Would definitely purchase again. The only reason I haven’t given a five star was because I felt the packaging it was delivered in was, whilst lovely looking, rather over the top for what was contained inside.
8 July 2026
Reply from Fortnum & Mason
Good Afternoon,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you and your daughter enjoyed trying this new flavour and that it made a refreshing change from the usual berry varieties. It is wonderful to know that you would happily purchase it again.
We also appreciate your comments regarding the packaging. While we are pleased that you found it lovely, we understand your view that it may have been more elaborate than necessary for the contents. Feedback such as yours is invaluable and will be shared with the relevant teams for consideration.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The biscuit was melted
The biscuit was melted . Very disappointed with the way it was received.
16 July 2026
Reply from Fortnum & Mason
Dear Helen,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Beautiful products
Loved the little princess and the pea mouse and bed for my granddaughter. Delivery was fast and professional. Easy to navigate website, lots of wonderful treats to browse.
8 July 2026
Reply from Fortnum & Mason
Dear Christina,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your granddaughter loved the Princess and the Pea mouse and bed. It is wonderful to know that the delivery was fast and professional, and that you found our website easy to navigate while browsing our selection of treats.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Very satisfied with the product and…
Very satisfied with the product and packaging and delivery.
15 July 2026
Reply from Fortnum & Mason
Dear Dhan,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were very satisfied with the product, packaging, and delivery. It is wonderful to know that every aspect of your order met your expectations.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Preeti,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order was delivered on time and that you were pleased with the safe packaging.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Personal note card not enclosed , they had no idea who sent the gifts…
I sent two hamper gift baskets in the last two weeks and both gifts arrived without the gift card enclosed. You offer a place to write a note but fail to enclose. Both parties had no idea who they were from. Once you notified me they had been delivered I waited for a phone call from my friends but I did not hear from anyone so I had to call them which was awkward.
Terrible
15 July 2026
Reply from Fortnum & Mason
Dear Rebecca,
Your feedback is very important to us and we are truly sorry to hear that your requested gift message was not included with your order.
We have looked into this and we will be reaching out to you accordingly to discuss this further and make things right.
Fortnum & Mason Customer Services
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