I order from F&M almost every year at Christmastime. I’ve had afternoon tea at their London store several times, & it’s fantastic. Excellent food, service, & tea. I’ve received 2 hampers from my hu... See more
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Always love my purchases from here. Swift delivery, beautiful packaging and superb items. From conserves and chocolates to dog treats and hampers... recipients always delighted. The musical biscuit ti... See more
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Ester on the meat deli department Is just fabulous every time my husband Alan and I come in ester always makes you feel so welcome ( we always buy more than we came in for ) because she will tel... See more
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Easy to order from Australia to be delivered to family in England. The recipients enjoyed the selection of biscuits. Only advice is to those in Australia, use PayPal at checkout. My credit card ban... See more
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Company details
About Fortnum & Mason
Written by the company
Welcome to Fortnum & Mason.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Since the first day they opened their doors back in 1707, Fortnum & Mason has been an essential destination for all in search of extraordinary food, unforgettable experiences and joy-giving things.
In the centuries since, they've perfected the art of Afternoon Tea at The Diamond Jubilee Tea Salon, sent their iconic wicker hampers to every corner of the globe, created all manner of wonderful things to eat and drink from our Food Hall, and even found the time to write a Cook Book or two, filled with countless mouthwatering recipes from the restaurants at their London flagship store.
Proud holders of Royal Warrants for generations, Fortnum's commitment to delicious innovation continues apace, with new stores opening close to home and further afield, and the introduction of a new 3rd Floor at Piccadilly, complete with a stunning Food & Drink Studio, Cook Shop, and an in-house gin distillery.
Contact info
181 Piccadilly , W1A 1ER, London, United Kingdom
- +44 (0)20 7734 8040
- www.fortnumandmason.com
This Way To All The Lovely Things...
4.5
Excellent
54K reviews
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On this occasion it wasnt great… it’s…
On this occasion it wasnt great… it’s usually a 5* but two separate issues this time 1) Delivery/packaging 2) Shelf life of product
22 July 2026
Reply from Fortnum & Mason
Dear Andy,
Thank you for taking the time to share your feedback with us.
We are truly sorry to hear that on this occasion your experience did not meet the high standards you have come to expect from us. We understand your concerns regarding both the delivery and packaging, as well as the shelf life of the product, and we appreciate how disappointing this must have been.
Your feedback is very important to us, and we have located your previous correspondence regarding these issues. We are pleased to see that the matter has since been resolved, and we would like to thank you for giving us the opportunity to address your concerns.
We hope to restore your confidence fully and provide the exceptional service you expect on your future orders.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Adam,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the quality of your purchase and that it was delivered quickly.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
quality products at acceptable prices
quality products at acceptable prices, super range of condiments-wines-pickles, the large fresh pie is to die for, the delivery was very fast and the packaging was the best I have ever had, if you want a real treat try the passionfruit curd on scones and hot crumpets, someone some where has really thought all this through, well done
22 July 2026
Reply from Fortnum & Mason
Dear Peter,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you are enjoying our quality products, wide range of condiments, wines and pickles, and that the large fresh pie was such a standout for you. It is also wonderful to know that your order arrived so quickly and that you found the packaging to be the best you have ever received.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Keith,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your friend loved the gift and took the time to comment on how delicious the scones were. It is always wonderful to know that our products are enjoyed and appreciated by those who receive them.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The delivery of my purchase was perfect…
The delivery of my purchase was perfect ,the gift was most appreciated and the wine was enjoyed by all,thank you F&M
22 July 2026
Reply from Fortnum & Mason
Dear Glynis,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the delivery of your purchase was perfect and that the gift was so well received. It is also wonderful to know that the wine was enjoyed by everyone.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
My son in law loves the marmalade and…
My son in law loves the marmalade and as I dont live in London it is so easy to have it delivered to him!
22 July 2026
Reply from Fortnum & Mason
Dear Edyth,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your son-in-law loves the marmalade. It is wonderful to know that, even though you do not live in London, you find it so easy to have his favourite Fortnum & Mason product delivered directly to him.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Ordering the hampers was quick and…
Ordering the hampers was quick and easy.
The delivery service was good.
But overall the hampers were fantastic and so lovely
22 July 2026
Reply from Fortnum & Mason
Dear Donna,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that ordering your hampers was quick and easy, and that you were pleased with the delivery service. It is especially wonderful to know that you found the hampers fantastic and so lovely.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
good quality and quick delivery
delivered quickly. The flask is solidly made but stylish and the fact it has two cups was an important factor in buying it. Really good lunch box too again well designed.
18 July 2026
Reply from Fortnum & Mason
Dear Hattie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your order was delivered quickly and that you are pleased with both the flask and lunch box. It is wonderful to know that you appreciate the flask's solid yet stylish design, and that the inclusion of two cups was an important feature in your decision to purchase it. We are also pleased to hear that you are enjoying the lunch box and its thoughtful design.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Shuming,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Personalised F+M Champagne
Bought this for a 70th birthday present.
The quality was excellent and the label looked very smart.
Arrived quickly as promised and was such good value all round - will definitely buy similar again as such a great gift to give.
21 July 2026
Reply from Fortnum & Mason
Dear Julia,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the gift was so well received for a 70th birthday. It is wonderful to know that you were pleased with the quality, presentation, and value, and that your order arrived quickly as promised.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent products and delivery as…
Excellent products and delivery as promised. The packing of the wine and champagne could have been better. Nothing happened but the parcel was already coming apart.
22 July 2026
Reply from Fortnum & Mason
Dear Wolfman,
Thank you for taking the time to share your feedback with us!
We are delighted to hear that you were pleased with our products and that your delivery arrived as promised. We also appreciate your comments regarding the packaging of the wine and champagne. While we're glad that everything arrived safely, we will share your feedback with the relevant team for review.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
The choice and variety is excellent
The choice and variety is excellent, regardless of your spend the entire process is faultless. From choosing through to receiving your items everything is exactly as it should be.
21 July 2026
Reply from Fortnum & Mason
Dear Sue,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you enjoyed the excellent choice and variety available and that you found the entire process faultless from ordering through to delivery.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Lorelle,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you found the ordering process easy and that you were pleased with the service provided when purchasing a gift for your niece.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Excellent overall!
Excellent packaging and care put into the delivery. Everything also was shipped quickly and the communication was perfect. As far as the goods, I knew they would be great, and they were! Was buying to stock up known faves with a few fun treats on the side.
29 June 2026
Reply from Fortnum & Mason
Dear Nikki,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were pleased with the packaging, quick delivery, and communication. It's also wonderful to know that you enjoyed your favourite products along with some new treats.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Good came on exact day they were…
Good came on exact day they were ordered for , the amount of biscuits for price was disappointing, the chocolate biscuits had a white colouration on the surface which looked unattractive and the other biscuits were all soft when bitten into , 2 tons were bought as gifts so embarrassed that I had given them as gifts .
21 July 2026
Reply from Fortnum & Mason
Dear Emma,
Your feedback is very important to us and we are truly sorry to hear of the issues you faced with your order and the frustration that this has caused.
We will be reaching out to you to rectify the situation and make things right.
Fortnum & Mason Customer Services
Top service as always
I bought books this time but as always they were well packaged and arrived in a reasonable time
21 July 2026
Reply from Fortnum & Mason
Dear Sue,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that the books you purchased were well packaged and arrived within a reasonable timeframe.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
It was easy & simple to order on line and arrived well within the time frame given.
It was easy & simple to order on line.
21 July 2026
Reply from Fortnum & Mason
Dear Caroline,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Good Morning,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that you were happy with the service provided.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Faultless!
21 July 2026
Reply from Fortnum & Mason
Dear Susie,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that your experience was faultless.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
Reply from Fortnum & Mason
Dear Steve,
Thank you for taking the time to share your positive experience with us!
We are delighted to hear that, as always, you received excellent service.
If you ever need further assistance, please do not hesitate to let us know. Thank you again for shopping with us.
Fortnum & Mason Customer Services
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