We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ease to contact and deals being offered. My wife purchased a mobile phone contract , and except for a slight technical issue with up loading documents ; the process could not of been easier . Conta... See more
Company replied
My son had an issue with his order - the upfront payment had been taken but apparently the order hadn't completed. By the time we chased it up, the deal he'd ordered wasn't available anymore. The sale... See more
Company replied
I was looking for a new Samsung S26 Ultra with unlimited data texts and calls, the providers were wanting 70+ a month. I found these guys and at first thought it had to be a scam and I still can't bel... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Reply from Fonehouse
Good Morning Brian,
Your positive feedback is greatly appreciated!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great deal for Samsung galaxy s26 ultra…
Great deal for Samsung galaxy s26 ultra at talkmobile. Delivery was fast, lovely pale blue colour and great upgrade from my old galaxy phone.
4 August 2026
Reply from Fonehouse
Good Morning Nathalie,
We're so pleased to hear you found a great deal on your new Samsung Galaxy S26 Ultra and that the delivery was fast! It's wonderful that you're enjoying the lovely pale blue colour and the upgrade from your old phone.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service
Great service, everything fully explained and all questions answered
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Paul,
We're so pleased to hear that our service was great and that we thoroughly explained everything and answered all your questions. We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Thomas was very helpful and made sure I…
Thomas was very helpful and made sure I got exactly what I wanted.
8 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Kirsty,
We're so glad to hear that our team member was very helpful and ensured you received exactly what you were looking for. We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Excellent experience
Excellent experience! Michael from the Sales team was very helpful, made me feel valued and comprehensively answered all my queries. A true testament to the Fonehouse brand. Well done and keep it up!
8 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Nazim,
We're delighted to hear you had such an excellent experience with our sales team! It's wonderful to know that our colleague was helpful, made you feel valued, and comprehensively answered all your queries. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
What an excellent experience
What an excellent experience, spoke to Michael, sort the whole thing out In 20 mins ,very polite and efficient. Any questions i had were answered....extremely happy. What a great service. Would definitely use again ...... thanks Michael top man
8 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Steve,
We're delighted to hear you had such an excellent experience and that our team member was so polite and efficient in resolving everything for you quickly. It's wonderful to know all your questions were answered and that you're extremely happy with the service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service
Great service. Phoned the sales team as had a query about doing it online. Anthony Chamberlain dealt with my enquiry and within 5 minutes I’ve got my new phone sorted and en route for next day delivery. No faff, details made very clear and Anthony was polite, friendly and professional. Will definitely order again with this service and prices.
8 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Phil,
We're so pleased to hear about your excellent experience with our sales team! It's wonderful that your query was handled so efficiently and that your new phone is already on its way for next-day delivery. We appreciate your kind words about our team member's politeness, friendliness, and professionalism. We look forward to assisting you again.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Allan,
We're so pleased to hear you experienced excellent service and found a very good price. Your positive feedback is greatly appreciated, and we're happy you're satisfied.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Razvan,
We're happy to hear that our product met your expectations. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Callum was excellent
Callum was excellent. Helpful, informative and engaging.
6 August 2026
Unprompted review
Reply from Fonehouse
Good Morning,
We're delighted to hear that our team member was helpful, informative, and engaging. We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Neil,
We're so happy to hear you found our pricing good and the ordering process easy! We appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Brilliant deal and great service
Brilliant deal and great service. I thorougjly recommend fonehouse.
30 July 2026
Reply from Fonehouse
Good Morning Stuart,
We're delighted to hear that you found our deal brilliant and our service great! Thank you for your strong recommendation. We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Veryhelpfull
30 July 2026
Reply from Fonehouse
Good Morning Pam,
We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Everything went smoothly.No hassle…
Everything went smoothly.No hassle which is great.Cant believe how easy it all was
6 August 2026
Reply from Fonehouse
Good Morning Linda,
We're so glad to hear everything went smoothly and that you found the process easy. We truly appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Morning Mark,
We’re sorry to hear that you have not had the experience you expected with Fonehouse, particularly regarding the delivery options available to you.
We have tried to contact you directly regarding your review so that we can discuss the situation and work towards a suitable resolution, but unfortunately we have been unable to reach you.
While we’re unable to select a specific delivery time with the courier, as this is dependent on the driver’s schedule and delivery route, we can look at rearranging your delivery for another day. Depending on availability, we may also be able to request a weekend delivery or an upgraded weekday service, which can allow us to request delivery before 10:30am.
We would be more than happy to discuss the available options with you and arrange the most suitable delivery solution. We hope to hear from you so we can resolve this directly.
Once again, we apologise for the inconvenience caused.
Kind regards,
MJ
Splendid interaction :)
Called to let me know that I had one more payment to make on my phone, and needed a new contract for my SIM.
Rescheduled to call again a few hours later and walked me through the options for my current SIM. Appreciated him telling me about the current complications of going to a limited amount data plan, so went onto an unlimited one.
Kind and clear throughout, and a very friendly interaction. Was a much cheerier experience than I'd anticipated :)
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning George,
We are so pleased to hear that your interaction was a positive and friendly experience! It's wonderful to know our team member clearly explained your options and helped you choose the best plan for your needs. We appreciate you sharing your feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Good customer service
Good customer service from Jessica. Nice and helpful
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Cc Chan,
We're so happy to hear that our team member provided you with such good customer service and was helpful. We truly appreciate your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Eitay did a great job explaining the…
Eitay did a great job explaining the options open to me and demonstrated a considerable amount of support and patience.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning John,
We're delighted to hear that our team member did a great job explaining the options and demonstrated considerable support and patience. We appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Antony Chamberlain Was on the call with…
Antony Chamberlain Was on the call with me. Was very quick to upgrade my phone. Very informative about service. Give the man a payraise
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Chanel,
We're delighted to hear about your positive experience with your recent phone upgrade. It's wonderful to know that the service was quick and informative. We appreciate your kind words and feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Ido was super helpful in turning a…
Ido was super helpful in turning a difficult situation (phone company refusing to port number as I was an existing customer) into a resolution (direct upgrade). He took significant time out of his day to help me
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Ben,
We're delighted to hear that our team member was able to resolve a challenging situation for you and turn it into a positive outcome. It's wonderful to know they took the time to assist you effectively.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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