We decided a while ago that we wanted 5he particular handsets we chose, however, if that weren't the case, 5heir website is easy to use and intuitive yo navigate. The actual tariff costs were clear... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Ease to contact and deals being offered. My wife purchased a mobile phone contract , and except for a slight technical issue with up loading documents ; the process could not of been easier . Conta... See more
Company replied
My son had an issue with his order - the upfront payment had been taken but apparently the order hadn't completed. By the time we chased it up, the deal he'd ordered wasn't available anymore. The sale... See more
Company replied
I was looking for a new Samsung S26 Ultra with unlimited data texts and calls, the providers were wanting 70+ a month. I found these guys and at first thought it had to be a scam and I still can't bel... See more
Company replied
Company details
- Telecommunications Service Provider
- Cell Phone Store
- Electronics Store
- Internet Service Provider
- Telephone Company
About Fonehouse
Written by the company
Our team
are all based in the UK and will make every effort possible to understand your needs and
identify a resolution.
We use
DPD's premium next day delivery service to ensure customers receive their handsets
quickly and security.
Established in 1994, we strive to provide our customers, with the lowest price and best
deals across a range of incredible mobile brands.
Fast and
reliable mobile phone repairs. Fonehouse now offer accredited same day phone repairs in
over 50 locations nationwide.
Fonehouse has been looking after customers and their mobile needs for over 30 years.
We continue to offer great prices across New Contract Handsets, Upgrades, Sim Only and Sim Free devices, not only online, but also across our 62 stores nationwide and through our UK based Call Centre.
Our aim is to make your journey in finding your mobile phone solution as easy and enjoyable as possible.......whether that's switching to a new handset & contract, upgrading, trading in an old device, or repairing an existing one......we have the service for you.
Fonehouse... Your Home For All Things Mobile.
Contact info
KTM Online Ltd, Unit 5, Bracknell Enterprise Centre, , RG12 7GL, BRACKNELL, United Kingdom
- 0333 900 1133
- hello@fonehouse.co.uk
- www.fonehouse.co.uk
4.6
Excellent
39K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
Good customer service
Good customer service from Jessica. Nice and helpful
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Cc Chan,
We're so happy to hear that our team member provided you with such good customer service and was helpful. We truly appreciate your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Eitay did a great job explaining the…
Eitay did a great job explaining the options open to me and demonstrated a considerable amount of support and patience.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning John,
We're delighted to hear that our team member did a great job explaining the options and demonstrated considerable support and patience. We appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Antony Chamberlain Was on the call with…
Antony Chamberlain Was on the call with me. Was very quick to upgrade my phone. Very informative about service. Give the man a payraise
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Chanel,
We're delighted to hear about your positive experience with your recent phone upgrade. It's wonderful to know that the service was quick and informative. We appreciate your kind words and feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Ido was super helpful in turning a…
Ido was super helpful in turning a difficult situation (phone company refusing to port number as I was an existing customer) into a resolution (direct upgrade). He took significant time out of his day to help me
7 August 2026
Unprompted review
Reply from Fonehouse
Good Morning Ben,
We're delighted to hear that our team member was able to resolve a challenging situation for you and turn it into a positive outcome. It's wonderful to know they took the time to assist you effectively.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Fonehouse
Thomas Fowler was so amazing he was really good help thank you mate
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Adam,
We're so glad to hear that our team member provided such amazing and helpful service. We truly appreciate your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Dealt with Taila
Dealt with Taila. Polite and professional. Five star.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon,
We're delighted to hear about your positive experience with our team member. We appreciate your kind words.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Great service
Chelsea was really helpful. She was able to answer all my queries and get me a better deal than I had seen online. The transaction was super quick and efficient thank you
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Emma,
We're so pleased to hear that our team member was really helpful, answered all your questions, and secured a better deal for you. It's wonderful to know the transaction was super quick and efficient.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon AG,
We're so glad to hear that our service was quick and that your delivery arrived within the expected timeframe! We truly appreciate your positive feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Reply from Fonehouse
Good Afternoon Sedthawut,
We're happy to hear that our delivery and packaging met your expectations. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Nicole B was really helpful regarding…
Nicole B was really helpful regarding my phone upgrade call today and made everything she was saying really easy for me to understand
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Richard,
We are so happy to hear about your positive experience with our team member during your phone upgrade call. We always aim to make things clear and easy to understand. Thank you for sharing your kind feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
When the phone I had ordered
When the phone I had ordered, became out of stock I got a phone call to see if I wanted to change the colour.
5 August 2026
Reply from Fonehouse
Good Afternoon Michelle,
We're happy to hear that our proactive communication regarding the phone's availability was appreciated. We always aim to provide excellent service.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
I would recommend these guys all day long
I was looking for a new Samsung S26 Ultra with unlimited data texts and calls, the providers were wanting 70+ a month. I found these guys and at first thought it had to be a scam and I still can't believe the low prices with Fonehouse. Super easy from start to finish I highly recommend them.
29 July 2026
Reply from Fonehouse
Good Afternoon Mike,
We're thrilled to hear you found such great value with us for your new Samsung S26 Ultra! We understand your initial surprise at our low prices, and we're so glad the process was super easy for you. Thank you for your high recommendation.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Made upgrading my contract very easy…
Made upgrading my contract very easy and ensured I received a great deal and even a gift.
Joshua Henry was very friendly and polite can not fault them at all. Thank you very much!
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Gemma,
We're delighted to hear that upgrading your contract was easy and that you received a great deal and a gift. It's wonderful to know that our team member was friendly and polite. Thank you for your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Contact was liam
Contact was liam, who called me back when requested and continued to be exceptionally helpfull and patient
Thanks liam.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Edward,
We're delighted to hear that you had such a positive experience with our team member. It's wonderful to know they were exceptionally helpful and patient. Thank you for sharing your kind words!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
When they call and you say you have now…
When they call and you say you have now not interested the Indian guy on the phone gives you abuse and want to know why and asks a lot of questions ….
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Karl,
Thank you for taking the time to leave your review.
We are concerned to read your comments, as they do not reflect the standards of customer service we expect to provide. We have been unable to identify any interaction that matches the experience you have described, so we would appreciate the opportunity to investigate this further.
Please contact our Customer Care team with your name, contact details, and the date and time of the call, if possible. This will allow us to locate the interaction and discuss your concerns directly with you.
If we do not hear from you or receive any further information, unfortunately we will be unable to investigate the matter any further. We look forward to hearing from you.
Kind regards,
MJ
Joshua was very polite and explained…
Joshua was very polite and explained everything very well with detail. He made sure I was happy before ending the call.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Danielle,
We're delighted to hear that our team member was polite and explained everything in detail. We're so pleased they ensured you were happy before ending the call!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Really easy & straight forward to…
Really easy & straight forward to getting a new handset.
Also they kept you updated on when it was going to be delivered.
Also making sure everything went smoothly.
Will definitely use again and would highly recommend friends to go through these if they wanted to get mobile 📲 etc
5 August 2026
Reply from Fonehouse
Good Afternoon Jean,
We're so pleased to hear that getting a new handset was easy and straightforward for you. It's wonderful to know that you were kept updated on the delivery and that everything went smoothly. We appreciate your high recommendation!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Joshua dealt with my phone contract…
Joshua dealt with my phone contract renewal very promptly and efficiently. I was able to reduce my monthly payment by £25 and it only took a matter of minutes on the phone.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Jessica,
We are so pleased to hear about your positive experience with our team! It's wonderful that we could help you reduce your monthly payment quickly and efficiently. We appreciate you sharing your feedback.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Antony was really friendly and super…
Antony was really friendly and super helpful in upgrading my plan. The process was straightforward and all questions I had were answered swiftly.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon Cheryl,
We're so pleased to hear that our team member was friendly and super helpful in upgrading your plan. We appreciate your positive feedback!
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
Taila was very polite and was able to…
Taila was very polite and was able to explain evrything i needed to do to port my existing Vodaphone number to the new Vodaphone contract taken up, and also followed by an email guide to help.
First class service and great deal that no other provider could match.
7 August 2026
Unprompted review
Reply from Fonehouse
Good Afternoon George,
We're delighted to hear you received such first-class service! It's wonderful to know that everything you needed to do was clearly explained, and that you also received a helpful email guide. We're glad we could offer a great deal.
If you have any further queries please contact us at hello@fonehouse.co.uk
Kind regards,
Fonehouse Customer Support
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