WoodStone Homes are super pleased and proud to have passed our Federation of Master Builders site inspection. Great to meet and discuss one of our live projects with FMB's Naiomi, thank you fo... See more
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We found the onboarding process very efficient, from the initial contact to finally being onboarded was fantastic. All our questions were answered clearly & all the benefits & services were set out fr... See more
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The Federation of master builders. Is a long term institution for the building. Trade. It's reputation is very highly rated. Long may you serve the building trade. As there is not another federation t... See more
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Thank you so much for this amazing product Adam and team at Intelligent Membranes I love this product and will definitely be recommending this to my clients and use this on my next Development Hi... See more
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Company details
About Federation of Master Builders
Written by the company
Join the FMB
Find a Builder
About us
The Federation of Master Builders is the largest trade association for the UK construction industry and a not-for-profit organisation that is run by members for members.
Our mission
We support small and medium-sized construction companies to grow and manage their business by providing a wide range of support services such as contract templates, unlimited expert advice, online training, and access to a community of fellow professional builders.
Our members must pass an independent inspection and strict vetting process before they join the FMB to ensure they meet the high standards expected of a Master Builder company.
We also connect clients with professional, local builders they can trust through our free Find a Builder service. Our series of ultimate guides for home renovation projects helps clients to understand what to expect during a building project.
Contact info
25 Ely Place, EC1N 6TD, London, United Kingdom
- 0330 333 7777
- reception@fmb.org.uk
- www.fmb.org.uk
4.5
Excellent
886 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 78% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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FMB have continued to support our…
FMB have continued to support our business through site quality inspections, and regular updates of seminars, events and training opportunities to help develop the business.
5 March 2025
Reply from Federation of Master Builders
Dear Sam,
Many thanks for the kind review, we're glad to hear that you're happy with the service you receive as an FMB member.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
We have recently been accepted to the…
We have recently been accepted to the Federation of Master Builders. They have guided us through the process and been extremely helpful
28 February 2025
Reply from Federation of Master Builders
Dear Ion,
Thank you for the kind review, and welcome to the FMB! We look forward to championing high standards in the construction industry together.
Best regards,
The FMB
In my experience
In my experience, FMB are a credible organisation watch long side trustMark to improve peoples experience within the building industry which as a member. I totally agree with there’s so many cowboy builders out there people off.
But they don’t advertise enough no one really knows about FMB and what they stand for.
All I ever hear of people as they’ve been on checker trade etc. as they think this is a highly vetted Company’s and then get ripped off and find FMB by googling by the way number 12 when I Google.
In my professional opinion, FMB need to get out there more with the general public and not just target good Builders and developers to join.
5 March 2025
Reply from Federation of Master Builders
Dear Helen,
Thank you for taking the time to leave us a review, we value your support as a member and your commitment to improving standards in the building industry.
Thanks also for your feedback regarding advertising. Please rest assured that we do engage in significant advertising campaigns and maintain a presence at major industry events and exhibitions throughout the UK with a view to connecting homeownes with quality builders like you. If you would like to get involved with any of these events, feel free to reach out to our membership team or your hub director for more information.
Best regards,
The FMB
Billiant FMB association!!
5 March 2025
Reply from Federation of Master Builders
Dear Global Construction Ltd,
Many thanks for the kind review, we're glad that you're happy with the service you receive as an FMB member.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
A reassuring level of depth in the application process.
Our application process was quite thorough and time-consuming, but we anticipated that as part of the journey. We were required to provide details of several recent projects we had completed and, finally, undergo an inspection of a newly finished project.
It is reassuring to see that FMB’s application process is so rigorous, as it reinforces that its membership consists of like-minded, professional companies. Unfortunately, this level of diligence is not always the norm in the building industry—despite the claims of some of the biggest brands.
We are proud to display the FMB logo on our vehicles and look forward to actively participating in the FMB network.
26 February 2025
Reply from Federation of Master Builders
Dear Geoffrey,
Thank you for taking the time to leave us a review. We're glad to hear that our inspection / vetting process lived up to your expectations, and look forward championing high standards in our industry together.
Thanks also for your support as a member, and welcome to the FMB.
Kind regards
Lindsey was excellent
Lindsey was excellent in her support of our final resolution of ongoing issues with our builder, who wasn't responding to our requests to complete outstanding works and rectify issues. She was professional, responsive and effective in how she managed the situation to bring a resolution, with both parties remaining amicable throughout the process. We felt assured and confident in her approach and the results she achieved, for which we are very grateful.
21 February 2025
Reply from Federation of Master Builders
Dear Anna,
Thank you for taking the time to leave us a review, we're glad to hear that your case was resolved successfully.
Do feel free to reach out to us again at any time.
Best regards,
The FMB
Horrendous customer service
Horrendous customer service.
Do not expect to be treated decently or with the courtesy of a human being.
We have used the services of FMB for a couple of years, and after seeing not much benefit from them, we did not renew the contract.
We forgot that we since omitted to remove their logo from our website. After 5 years of not using their service, we were threatened over the phone by an angry lady that doesn't seem to wish to acquire new clients but to never give them a chance to retry their service and instead threaten them, be extremely rude and unreasonable.
18 February 2025
Unprompted review
Reply from Federation of Master Builders
Dear MJ,
We’re sorry to hear about your experience. The Federation of Master Builders takes the proper use of its logo seriously to maintain trust and clarity for consumers. If our team contacted you about this, it would have been to ensure that only current members display the logo. That said, we always aim to handle such matters professionally and respectfully. Our Dispute Resolution Manager will be in touch regarding your comments.
Best regards,
The FMB
Master builder federation very bad
Very disappointed with their services—they just take money from clients and are completely unprofessional. Don’t waste your time with them; you’ll lose both time and money. The worst on the market. Their staff is incapable of communicating with customers. They have no expertise in the field and have no idea how to handle clients. Extremely dissatisfied. Stay away from them—you’ll just waste your time and money. Be careful!
18 February 2025
Unprompted review
Reply from Federation of Master Builders
Dear Uk construction,
We’re extremely sorry to hear that you are unhappy with the service you have received from the FMB. Unfortunately, we have been unable to locate any records for you on our systems so we’ve not been able to contact you to discuss your concerns further, and hopefully resolve them. Please contact membership@fmb.org.uk at your earliest convenience and we’ll happily look into your situation further.
Kind regards,
The FMB
Reply from Federation of Master Builders
Dear Avi,
Thank you for the positive feedback, we're very happy to be of service.
Welcome to the FMB, and thanks for championing high standards in our industry.
Best regards,
The FMB
Because it's a bona fide Government…
Because it's a bona fide Government endorsed body we value our membership.
You do go and physically check works and liaise with FMB customers which is reassuring.
11 February 2025
Reply from Federation of Master Builders
Dear Simon,
Thank you for the kind review, we're glad to hear that you value the service you receive from the FMB.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
proud to be a member of the FMB it…
proud to be a member of the FMB it helps with so many issues whilst running my Buissness in the construction industry.
7 February 2025
Reply from Federation of Master Builders
Dear Barry,
Thank you for the kind review, we're glad to support quality builders across the UK.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
I haven't heard or talked to any body…
I haven't heard or talked to any body for a year
5 February 2025
Reply from Federation of Master Builders
Dear Phill,
We're sorry to learn that you haven't heard from us recently - one of our team will be in touch to discuss any concerns you might have.
In the meantime, please do feel free to reach out to our membership team on 0330 333 7777, or via membership@fmb.org.uk
Kind regards,
The FMB
Great deals for members
Great deals for members. Very supportive.
Also a great place to find vetted quality contractors.
5 February 2025
Reply from Federation of Master Builders
Dear Asa,
Thank you for the kind review, we're glad to be of service and proud to support some of the best builders in the UK.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
Very good and helpful advice and…
Very good and helpful advice and information given and always a pleasure to speak to the advisors.
5 February 2025
Reply from Federation of Master Builders
Dear Liam,
Thank you for the kind review, we're very happy to be of service to quality builders around the UK.
Thanks also for your continued support as a member, and for championng high standards in our industry.
Best regards,
The FMB
Not worth the money
We now pay over £80 per month for a magazine. We get maybe one lead about every 3 months and when we apply to get the lead its already gone as so many people apply for that one lead. This will be my last year with the federation unless the service improves. For that £80 we can get 5 - 6 leads a month with my builder or my job quote for example.
5 February 2025
Reply from Federation of Master Builders
Dear Craig,
Thanks for reaching out - we're sorry to hear that you're not getting the most out of your FMB membership. One of our team will be in touch to discuss your concerns.
Kind regards,
The FMB
I question how much you vet new members
I question how much you vet some of your members,
Take one example, Green Builders, Thomas Sproul,
he claims to have 20 years experiences, he has refurbished a modern house, all of his website pictures are of other contractors work, he worked in his dads shop and then in an office, for me for 6 years, so all his references must be false.
5 February 2025
Reply from Federation of Master Builders
Dear Brian,
Thank you for taking the time to feedback your concerns. We have a call booked in tomorrow to discuss the outcome of our investigations. Thank you for being a valued FMB member.
Best regards,
The FMB
Most professional outfit
Most professional outfit, always there for support and training. Proud to show the logo.
5 February 2025
Reply from Federation of Master Builders
Dear John,
Thank you for the kind review - we're proud to support quality builders all over the UK.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
I was very happy with the service…
I was very happy with the service provided by Amanda of the FMB Dispute Resolution Team. I was kept updated at every stage of the process and most of all the outcome was satisfactory to both our client and ourselves. This services is very important when there are disputes between client and contrator to have third party involvement. Very happy with outcome and can highly recommend this process to anyone finding themselves in a simular situation.
17 January 2025
Unprompted review
Reply from Federation of Master Builders
Dear Robert,
Thanks again for another kind review - we're very proud that our Disputes team continue to offer such a good service to FMB members and the public.
Thanks also for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
Great communication
17 January 2025
Reply from Federation of Master Builders
Dear Euro Elite Projects Ltd,
Many thanks for the kind review, we're glad to hear that you're happy with the service you receive as an FMB member.
Thanks also for your continued support, and for championing high standards in our industry.
Best regards,
The FMB
Friendly staff
10 January 2025
Reply from Federation of Master Builders
Dear Michael,
Many thanks for the kind review, we're always happy to be of service.
Thank you for your continued support as a member, and for championing high standards in our industry.
Best regards,
The FMB
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