flynas Reviews 182

I am writing this to express my deep frustration with Flynas. My flight XY 202 from Dubai to Riyadh (scheduled for May 6th, 2026) was cancelled by the airline more than 20 days in advance. The reason provided was "regional situations," which is completely invalid and vague as the situation has already stabilized.

What makes it worse is the total lack of support. As a passenger, I am now stranded in Dubai with my companion. Flynas cancelled our trip without offering any immediate alternative flight or a quick solution. They expect us to wait for weeks for a refund while we are stuck abroad, facing skyrocketing prices for new bookings with other airlines.

This is a clear breach of passenger rights and a lack of professional responsibility. I have a confirmed booking (PNR: T8VQ7S), and instead of helping us get home, they have left us to deal with the financial and logistical mess they created.

I do NOT recommend flying with Flynas if you value your time, money, and peace of mind. I will be filing a formal complaint with the General Authority of Civil Aviation (GACA) to take legal action.

This airline forgot my checked luggage during a layover, and no one is responding to my emails, even though it's been over a month. The service is catastrophic and dishonest.

One of the worst airlines I would never recommend this one

The worst experience I have ever had with airline staff. VERY Rude and arrogant ladies at the boarding stage. No communication or apology that passengers were made to walk to 3 different gates without notice or explanation and then made to queue each time and then only to go back to the first gate again to board. Captain turned up late and no apology and acknowledgment that elderly passengers were made to hang around for 2 hours and kids crying in all directions.

Will never use this ***** airline again!!!

Very horrible experience.
My luggage were delayed from Jeddah to Amman airport while I had a connecting flight to USA.
They refused to send my luggage to my address in the USA they even refused to reply to my emails and when I called them they told me to deal with Amman airport.
Now I’m in America but my luggage are still in Amman and I don’t know how will I be able to get them.
Never fly Flynas again!

Subject: Formal Complaint and Claim for Compensation – Booking Ref: JICQ9R (Flight XY 324)

I am submitting this formal complaint regarding a severe service failure and breach of passenger rights during our journey on March 21–22, 2026.

Due to repeated delays of flight XY 324 (Baku – Riyadh), our group of 6 passengers, including a 3-year-old child, experienced significant physical, emotional, and financial harm.

Detailed Description of Failures

1. Inadequate and Ineffective Communication
On March 19, we received a call from +966 11 434 9000; however, the automated message was exclusively in Arabic, rendering it incomprehensible for non-Arabic-speaking passengers.
Additionally, the notification email was delivered to the Spam folder, indicating a failure in your system to ensure delivery of critical operational updates.

2. Excessive Delay and Missed Connection
Our scheduled arrival in Madinah was March 21 at 19:30. Instead, we arrived on March 22 at 10:22, resulting in a delay exceeding 14 hours and causing a missed connection.

3. Complete Failure of Duty of Care (Riyadh Airport)
From approximately 21:00 (March 21) until 08:00 (March 22), we were left without assistance. During this period, Flynas failed to provide:

- Food or drinking water
- Hotel accommodation
- Ground transportation
- Any form of passenger support or guidance

This constitutes a clear violation of Duty of Care obligations under international aviation standards.

4. Health Impact on Minor
As a direct consequence of these conditions (cold environment, lack of rest, no food/water), a 3-year-old child in our group developed a high fever, requiring medical attention.
This is a serious and unacceptable outcome directly linked to the airline’s negligence.

5. Financial Losses
Due to the delay, we lost a prepaid hotel night in Madinah (882 AZN per room) and incurred additional expenses for water, food, and medication.

Legal Basis of Claim

Our claim is based on:

- Montreal Convention (1999) – Liability for delay and damages
- GACA Passenger Protection Regulations – Mandatory care and compensation

Our Demands

We formally request:

1. Full compensation for delay and disrupted travel for all 6 passengers
2. Full reimbursement of the lost hotel night and all additional expenses
3. Compensation for physical and emotional distress, particularly concerning the affected minor

We expect a formal written response within 7 business days.
If no satisfactory resolution is provided, we will escalate this matter to GACA, relevant international aviation authorities, and pursue legal recovery through claim agencies.
Sincerely,
Dashqin Vahabli (on behalf of 6 passengers)
Booking Reference: JICQ9R
Date: March 25, 2026

Totally rubbish kind of airline no customer care no pick up the call never ever book flight from them

Dreadful company. Do not use. It is impossible to contact them. They never answer the phone. They do not reply to emails. The Whatsapp is a bot. Will never use again!

My review is going to be a VERY NEGATIVE REVIEW though I am an understanding and considerate person aware of the issues around. If I could give less points, I would have.
Flynas's MAIN concern is the manipulation of the customers to gain the maximum profit of moderate income passengers. They skillfully ignored my messages, emails, phone calls , WhatsApp messaging to get a profit of 1848 Riyals, and I still have not received the rest of 160 Riyals. I could not by any means to connect to the CS NO MATTER HOW HARD I TRIED FOR 4 DAYS to modify my ticket in order not to lose my hard-earned expensive ticket money (which they call Light Flex.). They are selling their tickets all over Saudi Arabia, and have offices only in Riyadh and Jeddah, and the management cares less about what happens with its customers, as their CS is NON RESPONSIVE especially for English speakers. It was an extremely stressful and anxious experience for me and I advise everybody to STAY AWAY from this airlines which calls itself "the leading low cost airline" in the Middle east having 0 CUSTOMER SERVICE for customers who live outside of Riyadh and Jeddah. Also, they expropriated the luggage from me on the previous flight. First their Airport Control claimed I should pay 200 Riyals, and when I approached the check-in desk the amount went up to 750 Riyals. After that they claimed they provide my 14 kg full bag of goodies on return, but when I messaged, called and then visited the local airport police department locker where they keep the luggage, they did not have ANY bag, and I lost all my stuff and my expensive textbooks and jewelry boxes, good clothes, etc . The representative who ignored my messages and calls and requests of help is Ahmed Nazari who works for Saudia and who was overlooking Flynas at that moment. Also, the Flynas airport general manager gave false promises being polite but not providing ANY assistance in any matter. It is really a manipulative, promiscuous and profit oriented private company which is targeted for income ONLY. STAY AWAY PLEASE "Saudia" is much better.

Flynas denied me from boarding the aircraft essentially cancelling my flight. Then claimed that because my flight is non-refundable, they will not be able to refund my airfare although they are the ones who cancelled it!!!
Pretty miserable experience, just avoid this airline completely.

شركة سيئة جدا جدا جدا جدا ساعتين وانا اطلب منهم كرسي متحرك وهم يرفضون لا انصح احد ابدا بلحجز او اختيار هذه الشركة
The treatment was terrible. They had absolutely no empathy. I'm a sick woman who couldn't board the plane or walk, and for two hours I kept asking them for a wheelchair, but they refused. It was the worst experience I've ever had. I wouldn't recommend this airline to anyone.

Extremely bad experience with flynas. This airline is a scam.

Avoid online check in non existent when your just trying to provide your info

Hi to all Please please please don't fly with this Airline they all are Scammers bought 2 tickets and tried to check in but its not letting me check in, their what's app number is not working too so I have to call Saudi Arab and spoke to Jode who dont have a clue what I am talking about which cost me arms and legs and their customer service is absolutely disgusting trust me you don't want to speak to them.

Yesterday’s i had a very disappointing experience on my Flynas flight XY791 from Madina to Dubai 03:20pm to 07:05.
I requested water from one of the air hostesses, who passed the message to another crew member in front of me. That crew member replied that it was chargeable, and I clearly said I was fine to pay for it. Despite that, no one brought me the water even after waiting for around 45 minutes.

I had to finally complain to a male cabin crew member, who provided the water — only after I mentioned that I needed it to take my medicine. The two female crew members involved (names mentioned as Ragha and Khloud, as informed by another staff) showed a complete lack of professionalism, empathy, and basic courtesy.

As a doctor myself, I was deeply concerned — if this is the response to a simple request like water, what if a passenger faces a medical emergency mid-flight? Such negligence could have serious consequences.

For an airline representing such a respected route, this kind of behavior is unacceptable and extremely disappointing. I truly hope Flynas management takes immediate action and ensures proper training for their staff to prioritize passenger care and basic humanity.

One of the worst flight I have ever booked.

I have booked 2 flight tickets from Riyadh saudi arabia to Hyderabad India for my parents whose age is almost 70 years.

I have booked and paid for flight priority checking and Wheel chair access till cabin but got very disappointed by there service and when the flight land nobody was there for wheelchair services.

Also I have booked 30kgs checkin luggage and at the checkin they didn’t allow 2 bags as it was mentioned 30kg x 1. But how can you load 30kgs in 1 bag which is impossible. I paid extra 10k rupees for 1 more bag which was only 20kgs. When i was trying to add extra luggage from website it was not showing. Very bad service im never gonna book flynas in my life for sure.

Formal Complaint Regarding Booking Date Error and Refusal to Assist
I am writing to formally complain about a serious issue I experienced with my flight booking and the lack of support provided by your staff.
I booked my flight online for 7/1/2026, and I have clear proof from the booking website confirming this date. However, when I arrived at the airport, I was informed that my ticket was booked for 6/1/2026, which is incorrect.
Despite presenting valid proof of my online booking showing the correct date (7/1/2026), the airport staff refused to acknowledge the error or assist me in resolving the issue. They remained firm on their position without offering any solution or escalation.
As a result of this mistake:
I was treated as if I had missed my flight
I was forced to purchase a new ticket at my own expense
I arrived late at my destination
I faced a serious crisis at my workplace due to the delay
Additionally, the customer service at the airport was unhelpful. I was repeatedly told to call a customer service number, and I spent the entire day trying to reach someone for assistance. Unfortunately, no one helped resolve the issue, either at the airport or via customer support.
I later filed an official complaint requesting a refund for the additional ticket and compensation, as the issue was clearly caused by a system or booking error. However, my request was refused without a fair investigation, despite the evidence I provided.

Online Check-in is a complete SCAM!
Both the site and the application are broken, and you cannot finalize the online check-in. Exactly like so many other mentioned here.
You call the support team phone, and doesn't matter what number you key in, it will loop into an advertisement without connecting you to a real person. AVOID!

If there was anything below 0 I would rate this this airline , worst experience , worst service , worst customer experience , worst jets , they should focus on bus transportation or probably taxis but for sure not air flights .

A very bad experience. I will not be flying with your airline again. My suitcase was damaged and I received no compensation. The customer service was unprofessional