Air Cairo Reviews 

I booked a flight from Cairo to Sharm El-Sheikh that was supposed to take off at 6:15 PM. First, it was delayed to 8:15 PM — fine, delays happen. But then things got ridiculous.

After 8:15 PM, nobody — not staff, not customer service — could say where the plane even was. No clear updates, no communication, nothing. The flight that was supposed to take off at 6:15 finally took off at 11:00 PM!

But it gets worse. The original flight time between Cairo and Sharm is around 1 hour. Instead, they merged two flights — one to Sharm El-Sheikh and another to hurdga. So I had to sit through two legs of travel: first to hurdga , then back to Sharm. It turned a short domestic trip into a 2+ hour journey with zero explanation.

The customer service was nonexistent, the delay was inexcusable, and the decision to merge flights without proper notice is borderline fraudulent.

This isn’t just poor service — it’s a scam. Save yourself the stress, time, and headache. Never flying with them again.

Worst airline on the planet. Not only was the plane delayed by 1 hour and 30 minutes, for some unknown reason it stopped in Antalya to drop off and pick up passengers like it's a bus or something. The tickets were a direct flight to Cairo, no indication of any stop. We were supposed to arrive in Cairo at 8.40 PM, it is now 9.10 PM and we are in Antalya.
I missed my connecting flight because of this.
Ridiculous, I would not recommend this airline to my worst enemy
EDIT: We arrived in Cairo at 12 AM the next day, 4 hours after our original arrival time. Horrible horrible airline, no proper apologies or compensation for this terrible experience

They scammed me at the gate saying I needed the Visa when I didn't need and charge me $100 when it's $25 you don't you do not expect to be scammed by the front desk but I was at sharm el sheikh international airport

2 hours 17 minutes delay in the morning from Hurghada to Cairo without any acceptable communication. Even turning off the screen at the gate. Flying back in the evening as many other tourists, and at the entrance of the AirPort, what did we see immediately? 75 minutes delay again! This is ridiculous! 90 minutes was predicted in the morning and it became 137, so what could we expect now? Finally 120 minutes again?

WARNING!
DO NOT BOOK WITH AIR CAIRO!
YOU WILL BE SCAMMED AT LEAST ONCE!
If there is a minus star I would definitely give it to these bunch of scammers and thieves.
I booked a a round trip flight for certain dates, then they changed the return flight completely by a whole 4 days!
By logic, if I can’t make it in new return date, then I can’t make the whole trip at all! So I cancelled the whole flight since it was very difficult for me to find an alternative flight in short time period, and I requested a refund for the journey.
The refunded me only the return ticket!
DO NOT BOOK WITH #AIR_CAIRO!
You will lose a lot of time and ofcourse money.

At the third airport check of Sharm El Sheik Airport, my girlfriend’s headphones went missing. Unfortunately, she only noticed once we were on the plane.

When we arrived in Bari, we called the airport, and someone told us the headphones were at customs, but we had to contact the airline to get them back.

We contacted Air Cairo, and airport staff said we had to go in person to customs because there was a fee to pay.

We sent several emails asking how much the fee was and if the headphones could be shipped by the airline. No answer.

I also called many times over several days — no one ever picked up.

After days, we finally got the reply you see in the screenshot: $5 per day for storage. No solution offered.

I’m Italian and not born yesterday — this is clearly a scam. Well done.

And from Air Cairo, no further help at all. We were just left on our own.

The worste customer service i have ever experienced. Delayed on the inbound 2hrs and outbound 4hrs for sharm el sheikh. Ground staff and air staff are not able to communicate effectively, even the baggage claim is delayed. Avoid this airline at all costs.

I recently traveled with Air Cairo on a flight from Cairo to Hurghada, which was delayed for over six hours without adequate communication or support. Despite assurances that water, drinks, and basic assistance would be provided to waiting passengers, nothing materialized.

It is extremely disappointing — and frankly unacceptable — for an airline to fail to meet even the most basic standards of passenger care during a lengthy delay. No explanations, no updates, no service.

This experience reflects a serious failure in customer service and operational management. Compensation for the undue hardship and inconvenience caused should be promptly offered. Regrettably, based on this experience, I will not be choosing Air Cairo for any future travel and cannot recommend them to others.

As for the customer service, they probably hope that you will be so pissed up that you won't demand your rightful compensation. Why I have to fight for my money when they are damaging our luggage? They do not care in which state the luggage arrives, but they are also not willing to pay a compensation. Also there is no response at all, maybe after the 2nd or 3rd reminder. It is really a nightmare and I am not sure if I will be able to get compensated, because they are not responding normally after nearly 2 month.

For start we had an hour delayed without an excuse. Then another two hours because the president of Egypt landed the airport and all flights had a delayed (not true of course). Finally we left after four hours because of a stewards delayed....all this time a called manager, trying to avoid us with cheap excuse. They offered nothing ,not even a bottle of water.
On flight,we asked for another box for our little kid(we have three kids) and they said that they dont have more. Tragic.this company must stop exists

This is the worst airlines you would ever choose, stay away from this one.. Every flight delays with easy more than an hour with no respect or apologize

It is very bad trip for Aswan there are no respect for the appointments. All the trips have to delayed one hour or more.
Noooooo More Air Cairo.
لا يوجد احترام للمواعيد اطلاقاً. يتم تأخير الرحلات ساعة او اكثر عن الميعاد الأساسي. والانتظار مدة طويلة بالمطار . لا Air Cairo بعد الان

I don't even know how to write this without swearing and exclamation marks. It's just a real drama. Wasted vacation and crying. We've been sitting at the airport for 8 hours and they keep changing our flight time. Currently it shows that we still have 3 hours until departure, which keeps changing. They won't let us go out, buy tickets for another one and take a bus. No information, no restaurant, air conditioning on max. We're all covered in sand after the pyramids. A team of people working for everything, not caring and laughing, walking around happy, the flight time keeps changing. You've disgusted me with Egypt and I'll never go back to it and I'll tell everyone to avoid your airlines. Tomorrow is the last day of our vacation that you've disgusted me with because we won't be able to use it because we'll be back at the hotel in the morning, we've been up since 4 am/there was also a delay in the first direction but by an hour - here we have over eight , which is an exaggeration.

Over a 3 hour delay with zero communication from staff at all. Really frustrating, please trust the negative reviews.

Bad! I arrived at 3:08pm for a 4pm flight from Luxor to Cairo. There were at least 5 people at the counter but all ignored me. The made me wait in line for check in for 20 minutes. When they finally acknowledged me, the representative said I was too late and check in and the flight had already left. It was only 3:30pm. After I said that then the representative said check in closed 20 minutes ago. This was a horrible experience for my daughter and I. I will NEVER USE THIS AIRLINE AGAIN!!!!

As a seasoned travel agent with over 20 years of experience in the tourism industry, I feel compelled to warn all of you before booking with this particular company. In my professional opinion, they are by far the worst company I have ever encountered. Their customer service is subpar, their management is lacking, and they seem to have little regard for the well-being of their elderly customers.

Recently, a distressing incident occurred at Borg El Arab Airport of Alexandria, where an elderly and sick lady was left standing for an extended period of time while they attempted to charge her for excess luggage weight. The situation escalated to the point where the lady was in tears from the pain in her legs, yet no assistance was offered. The individual at the check-in counter displayed aggressive behavior and seemed intent on prolonging the lady's discomfort.

This appalling lack of compassion and professionalism is unacceptable in the travel industry. It is imperative that companies prioritize the safety and well-being of all their customers, especially those who may require additional assistance. I strongly advise against booking with this company, as their treatment of customers is truly deplorable.

We had the worst experience ever with Air Cairo. Our flight was delayed by over an hour due to overbooking and while the airline resolved the issue with fellow passengers. As a result, we had missed our international connection. Despite sending repeated emails asking for compensation for the extra cost of rebooking, the airline’s staff completely ignored our requests. Their lack of response was incredibly frustrating and disappointing. I will never fly with Air Cairo again and strongly advise others to look elsewhere.

The worse staff ever. 4 days trying to get the staff to book me a flight. Most numbers not working, office staff won't book flight. Sit and do nothing. One agent for all Egypt, who will take the booking. 3 days before they answered, flight had increased by then. Then they book wrong day, and now still waiting for them to reply.avoid at all cost. Flight might be cheap, but the cost of trying to use them and hours of time, they are not worth it

Useless airline. Flight was delayed 3 hours so I missed my connecting flight. 1500 € did it costs me. I cant even get a statement from Air Cairo about the delay so I can get the money back from my travel insurance.

I was pretty afraid after reading all the bad reviews here but took the risk to book a flight with Air Cairo and it was all fine - they were well organized, on time and less strict with liquids and hand luggage that European low-cost airlines. 20 kg check-in luggage was included in the ticket price and there was a small snack onboard. They also quickly answered to my mail when I had queries (the only thing I didn't like was the lack of clear information on the website but they adressed it by mail)