Florence Reviews 

Excellent in all the ways you approach things

Florence is the best Agengcy, am satisfied with them

Five months working with Florence. Shifts are easy to find and apply for on the app. Pay is prompt and the link to the Pay Circle works well and gives useful information.

I would welcome some training opportunities. Since joining I've never received notification of any training being available. The Live Chat function on the app is very frustrating: pretty much useless whenever I've tried to resolve an issue ..... channeling you into a " loop "- I've had to email the office to get answers ( to be fair the response to an email is usually quick).

Florence is quite a goof agency for some reasons like the flexible pay pattern and also the flexible shift Booking. However, in terms of caring for their staff is a complete zero. The only care about you when you are well and working and when you are unwell the still expect you to good work for them regardless of your health and the possibiliy of infecting the health of the vunerable people you take care of. At the expense of who? The carer who is on her feet for 12hrs literarily every day of the week or perhaps 4 or 5 days in a week. A back end office worker stays on to monitor and block you when you have cancelled a shift for being unwell. And the so called person sits on her sit to work and you stand on your feet for every 12 or 8hrs shift you cover. How insensitive and insane to think. You help the company make money and also for yourself to afford your bills yet when you are unwell and cant work three already booked shifts in a month for being unwell you get blocked.
My case was I had a very bad chest infection that started as cold with dry cough which I even caught from one of the homes I worked in. I lost my voice, had a temp and finally found my self in hospital as I couldn't manage it on my own and the pain to talk and breath and even eat was very sore. Went into hospital and after series of test and antibiotics I started responding to treatment. On one of the occasions I called Florence just so the could hear me over the phone as I lost my voice wouldn't stop coughing. I asked the Florence staff I spoke to if he could tell from my voice that I am unwell. And he said yes but that my account was under review and investigation. Till date I never followed up or bothered to chase that up. Without the carers Florence would not exist and when people are unwell please learn to follow up and check and be more into your staff lives and not making a useless policy that seldom tells how insensitive a company can be. Please be weary of their insensitive and selfish policy and always have a back up plan as the really don't care about their carers.

The simplicity and timeliness of attending to me at any time I need assistance from the management team.
User friendly work App is awesome.

Easy to book shifts, check in and submit time sheets. Always helpful and friendly if you need to phone them!

I can work flexibly with a good rate. The process from compliance to booking shifts is very convenient and straightforward.

Very professional and supportive.
Florence aap very helpful for shift, training, allocation and everything.

Great experience working with Florence.
Weekly payment.Great access with the Florence staff have any problem faced.very nice working with Florence.

The best agency to work for and work with

There’s always shifts available to pick from.

Wonderful experience with the Florence staff team. My shift were Wonderful with support from the team

Ensure retraining and shift availability also introducing new care homes.

Florance always looks out for their staff in every way. If there’s a shift cancellation they will notify me and when I need to phoned them I don’t have long to wait to be answered thanks

The flexible working and the availability of work was brilliant.
However I was heavily penalised for one genuine mistake and was blocked from working up to now. Usually I would communicate to cancel a shift. On this particular day I did not even phone, because I thought I had booked for the following day and was not even aware I had missed work.

Absolutely love working with Florence. Love the flexibility and the support. Best decision I ever made.
Thank you Florence ☺️

Good communication nice and respectful treatment
Hope next year have more daily rates because care is a hard work
Thank company is very good