Floor Depot Reviews 

845
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Evaluating 540 reviews, reviewers had a great experience with this company. Customers consistently highlight the exceptional product quality, noting that the flooring looks stunning and feels incredibly durable in their homes. People are also extremely satisfied with the delivery service, often mentioning that packages arrive promptly and safely thanks to friendly drivers. Furthermore, consumers find the ordering process straightforward, supported by helpful samples and clear communication throughout. Some reviewers were not happy with unexpected delivery delays and poor communication regarding their shipment status. Furthermore, a small group of people mentioned receiving damaged or faulty boards and facing issues when trying to resolve complaints.

What people talk about most

Product

People report positive experiences with product, highlighting great quality, reasonable prices, and a... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that orders generally arrive quickly and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the excellent materials and beautiful... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of satisfaction... See more

Service

Reviewers highlight positive aspects of service, consistently praising the professional, knowledgeable, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Optimistic about ordering online but samples came and was such good quality. The floor is now laid throughout my hall into kitchen into dining into lounge and looks absolutely stunning it has made my... See more

Rated 5 out of 5 stars

We took a chance after reading a number of negative reviews, and spoke to the floor depot via WhatsApp to see different colours etc, and they were incredibly helpful! We ordered over 50sqm of floor... See more

Rated 5 out of 5 stars

I nearly didn't order from Floor Depot (because of a few negative reviews) but I'm so glad I did! The Pale Limed Oak 7mm LVT flooring is fantastic value for money. It is tremendously high quality, tha... See more

Rated 5 out of 5 stars

Quality flooring at a great price, delivery was excellent, it was supposed to be kerb side delivery but the driver put the pallet well into our driveway as I wasn't home at the time. That's what you c... See more


Company details

  1. Flooring Store

Written by the company

We pride ourselves on offering value for money on quality laminate, vinyl click (LVT/SPC) and wood flooring products. All of our products are premium quality and come with full manufacturer warranties for peace of mind.


Contact info

4.2

Great

TrustScore 4 out of 5

845 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.2

All reviews

(845)

536 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

My “ Order “ was delivered on time and…

My “ Order “ was delivered on time and I was informed the progress in transit in a very professional way .
The Delivery Driver was very courteous and helpful re placing the said order in the place I wished !
I am now waiting for my “ H Engineer “ to fit the Tiles ( Bathroom & Shower Room )

14 April 2026
Unprompted review
Rated 1 out of 5 stars

wasted the whole day waiting for a…

wasted the whole day waiting for a booked delivery and paid £35 extra; finally arrived at 19.20, had contact via WhatsApp, and was told I had to phone PGS myself to chase the delivery. So I phoned them, and they said it will be there between 1:30 and 3:30.

All boxes seem okay, but I have not yet used them. I will give an update on quality

13 April 2026
Rated 5 out of 5 stars

High quality SPC tiles that were less…

High quality SPC tiles that were less than half the price elsewhere. Timely delivery. I had some leftover and the quality at that price was so good that I ordered more and put them on a timber shed which otherwise didn't need flooring

14 April 2026
Unprompted review
Rated 3 out of 5 stars

Delivery communication was poor and my…

Delivery communication was poor and my delivery was 2 days over the stated time on the website. I think I have contacted them about 10 times to ask someone to look into why my delivery was late and iv heard nothing back. Go to b&q instead.

10 April 2026
Unprompted review
Rated 5 out of 5 stars

Arrived on time

Arrived on time, quality flooring.
Easy to order. Will be ordering again when we decorate the rest off the house.

26 March 2026
Unprompted review
Rated 5 out of 5 stars

What a beautiful floor I have now

What a beautiful floor I have now. It surpassed all expectations.
The whole process was easy and quick.
The delivery was within the time frame and I was kept up to date via email, then text.
The delivery guy was professional and put the pallet of flooring exactly where I asked, so he wouldn’t block my doorway.
I had it laid by a professional friend who commented on the quality of the planks.
I cannot recommend this flooring highly enough.
I went with the Asian oak natural 10mm laminate with the XPS premium rigid underlay.
I colour matched the scotia and door ramp bar.
One very happy lady. I’ll be back to get more for my hallway!

24 March 2026
Unprompted review
Rated 5 out of 5 stars

Quick and simple

Ordered sample, came within a couple of day's. I liked so ordered 13m and it arrived in a few day's. I would recommend to all .Quick and easy for anyone to do .

17 April 2026
Rated 1 out of 5 stars

Awful

Awful. Ordered £900 worth of flooring. 3 weeks later still no flooring. The customer service is useless and wait until after hours to reply and then say they can't do anything because it's out of hours. They say they'll chase it up and then do nothing.They told me a week ago that 20 packs of flooring was lost in the post. Still no dispatch and can't get through to cancel. Joke company, would not recommend

20 April 2026
Unprompted review
Rated 5 out of 5 stars

Easy to order and great service

Easy to order and great service. Had a missing item it was missing from my order. Mistakes happen, but they apologised and got delivered to me first thing the following day. Excellent even when things go wrong .

9 March 2026
Unprompted review
Rated 5 out of 5 stars

Perfect

Perfect! It’s very good! We felt very happy for your excellent service!

18 April 2026
Unprompted review
Rated 5 out of 5 stars

Amazing

Easy process great product and helped me correct the issue i created when ordering.... great service all round

9 April 2026

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